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Spa Concierge/Spa Front Desk Associate/Guest Services

OneSpaWorld LLC, Waimea, HI, United States


$1,500 Sign on Bonus Offered
Spa Concierge / Spa Front Desk Associate

Mandara Spa – Waikoloa, Big Island, Hawaii (Luxury Resort Environment)

Starting pay $19.75 per hour plus potential to earn weekly and monthly bonuses

Big Island, Hawaii

Join the internationally recognized

Mandara Spa

team and help create unforgettable wellness experiences for guests visiting the beautiful Kohala Coast of Hawaii. As the

Spa Concierge , you are the first and last impression of the spa experience—welcoming guests, assisting with reservations, and ensuring every visitor receives exceptional service.

If you enjoy working with people, thrive in a luxury hospitality environment, and want to be part of a world-class spa team, we would love to meet you.

What You'll Do
As a

Spa Concierge , you will help create a seamless and relaxing experience for every guest.

Responsibilities include:

Greet and welcome spa guests with warmth and professionalism

Manage spa reservations and appointments using the spa booking system

Answer phones and assist guests with spa services and retail products

Provide information about spa treatments, promotions, and amenities

Process guest check‑ins, payments, and retail purchases

Maintain a clean and welcoming front desk and reception area

Support therapists and spa team members to ensure smooth daily operations

Deliver exceptional guest service aligned with Mandara Spa standards

What We're Looking For

At least

1 year of customer service or hospitality experience

Comfortable answering phones and assisting guests in a fast‑paced environment

Strong communication and listening skills

Professional and friendly demeanor

Basic computer skills and ability to learn booking systems (Book4Time experience a plus)

Retail or spa experience is a plus but not required

Reliable, dependable, and team‑oriented

High school diploma or equivalent

Must have

authorization to work in the United States

Why Join Mandara Spa

Work in a

luxury resort spa environment in Waikoloa, Hawaii

Be part of a

globally recognized spa brand

Gain valuable

hospitality and wellness industry experience

Opportunities for

career growth within Mandara Spa locations worldwide

Supportive team environment focused on exceptional guest experiences

About Mandara Spa
Mandara Spa began on the spiritual island of Bali, inspired by a deep respect for the healing arts passed down through generations. Today, Mandara Spa operates in luxury destinations around the world, blending Balinese traditions with European techniques to deliver exceptional spa experiences.

Each Mandara Spa reflects the culture of its destination while maintaining the brand’s commitment to

wellness, relaxation, and genuine hospitality .

Apply today and become part of a team dedicated to delivering unforgettable spa experiences in one of Hawaii’s most beautiful destinations.

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