Participant Enrollment Specialist
Mains'l, Brooklyn Park, MN, United States
Mains’l Services is seeking a Participant Enrollment Specialist to join our Financial Management Services (FMS) Team. The Participant Enrollment Specialist will guide individuals and their teams through the intake and enrollment process for Minnesota’s FMS programs. As a key resource for participants, you’ll play a vital role in supporting their transition into self-directed services and ensuring they understand program requirements and processes.
Mains’l is committed to providing Equal Employment Opportunities to all employees and applicants.
What You’ll Do (The Day-to-Day):
Provide excellent customer service to participants via phone and e-mail
Act as a knowledgeable resource on self-directed services for participants and stakeholders
Demonstrate detailed understanding of Minnesota’s Self-Directed Services Programs
Communicate roles and responsibilities in household employer relationships
Process program documentation accurately and within established timelines
Ensure all required documentation is received and compliant with regulations
Review participant onboarding packets for completeness and accuracy
Accurately enter date into internal systems
Train new managing parties on timesheet systems, regulations, and expectations
Uphold Mains’l Values in all interactions and decision-making
Location:
Hybrid with routine meetings in Brooklyn Park, MN
Work Structure:
8:30am-5pm Monday to Friday
Wage:
$53,560.00/annually
What You Need:
Previous customer service experience
required
Ability to maintain confidentiality and adhere to HIPAA and other regulatory requirements
Proficiency in Microsoft Office Suite
Experienced using database systems and handling detailed data entry
Strong mathematical and analytical abilities
High attention to detail and accuracy
Strong organization and time-management skills
Ability to manage a high volume of daily communication
Previous experience supporting individuals via FMS, Medicaid, or PCA/CFSS/CDCS programs is
strongly preferred
College Degree in Human Services or Social Work
is preferred
Summary of Available Benefits:
Paid (on-the-job) training
Education Assistance – up to $2,000 per year
401(k) and matching
Sick time
Paid Time Off
Health Insurance – including dental and vision
Life Insurance
Health Savings Account
Opportunities for growth and advancement
and more
#J-18808-Ljbffr
Mains’l is committed to providing Equal Employment Opportunities to all employees and applicants.
What You’ll Do (The Day-to-Day):
Provide excellent customer service to participants via phone and e-mail
Act as a knowledgeable resource on self-directed services for participants and stakeholders
Demonstrate detailed understanding of Minnesota’s Self-Directed Services Programs
Communicate roles and responsibilities in household employer relationships
Process program documentation accurately and within established timelines
Ensure all required documentation is received and compliant with regulations
Review participant onboarding packets for completeness and accuracy
Accurately enter date into internal systems
Train new managing parties on timesheet systems, regulations, and expectations
Uphold Mains’l Values in all interactions and decision-making
Location:
Hybrid with routine meetings in Brooklyn Park, MN
Work Structure:
8:30am-5pm Monday to Friday
Wage:
$53,560.00/annually
What You Need:
Previous customer service experience
required
Ability to maintain confidentiality and adhere to HIPAA and other regulatory requirements
Proficiency in Microsoft Office Suite
Experienced using database systems and handling detailed data entry
Strong mathematical and analytical abilities
High attention to detail and accuracy
Strong organization and time-management skills
Ability to manage a high volume of daily communication
Previous experience supporting individuals via FMS, Medicaid, or PCA/CFSS/CDCS programs is
strongly preferred
College Degree in Human Services or Social Work
is preferred
Summary of Available Benefits:
Paid (on-the-job) training
Education Assistance – up to $2,000 per year
401(k) and matching
Sick time
Paid Time Off
Health Insurance – including dental and vision
Life Insurance
Health Savings Account
Opportunities for growth and advancement
and more
#J-18808-Ljbffr