Front Desk Manager - Hilton Short Hills
Hilton Worldwide, Inc., Short Hills, NJ, United States
Front Desk Manager – Hilton Short Hills
Job Number: HOT0CHYI
Work Location: Hilton at Short Hills, 41 John F Kennedy Pkwy, Short Hills 07078
A Front Desk Manager is responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
Assist in the management of all Front Office operations, including guest service and registration (check‑in/check‑out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Assist in monitoring and developing team member performance, including supervision, counseling, evaluations, and recognition and reward.
Recruit, interview and train team members.
Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
Oversee the VIP guest process, reviewing VIP reservations and ensuring smooth check‑in/check‑out.
Assist with up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events.
What are we looking for?
We seek demonstration of Hilton’s core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency and discipline. We also look for key attributes of Quality, Productivity, and Customer Focus.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, offering a diverse range of lodging options from luxurious full‑service hotels to mid‑priced hotels. We provide business and leisure travelers with the finest accommodations, service, amenities, and value. Hilton’s vision of “to fill the earth with the light and warmth of hospitality” guides every team member’s effort to create remarkable experiences. Our team members are at the heart of our success.
Classification
Full time (Exempt)
Shift
Varies; must be available weekends and holidays
Pay Range
US$58,000 to US$60,000 yearly
The Benefits
Access to pay when you need it through DailyPay
Medical insurance coverage – for you and your family
Mental health resources, including an Employee Assistance Program
Best‑in‑class paid time off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑free education through our partnership with Guild Education, including college degrees and professional certifications
401(k) plan with company match
Hilton Shares: employee stock purchase program (ESPP) at a 15% discount
Career growth and development opportunities
Team Member Resource Groups
Recognition and rewards programs
EOE/AA/Disabled/Veterans
Brand: Hilton Hotels & Resorts
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Job Number: HOT0CHYI
Work Location: Hilton at Short Hills, 41 John F Kennedy Pkwy, Short Hills 07078
A Front Desk Manager is responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
Assist in the management of all Front Office operations, including guest service and registration (check‑in/check‑out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Assist in monitoring and developing team member performance, including supervision, counseling, evaluations, and recognition and reward.
Recruit, interview and train team members.
Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
Oversee the VIP guest process, reviewing VIP reservations and ensuring smooth check‑in/check‑out.
Assist with up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events.
What are we looking for?
We seek demonstration of Hilton’s core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency and discipline. We also look for key attributes of Quality, Productivity, and Customer Focus.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, offering a diverse range of lodging options from luxurious full‑service hotels to mid‑priced hotels. We provide business and leisure travelers with the finest accommodations, service, amenities, and value. Hilton’s vision of “to fill the earth with the light and warmth of hospitality” guides every team member’s effort to create remarkable experiences. Our team members are at the heart of our success.
Classification
Full time (Exempt)
Shift
Varies; must be available weekends and holidays
Pay Range
US$58,000 to US$60,000 yearly
The Benefits
Access to pay when you need it through DailyPay
Medical insurance coverage – for you and your family
Mental health resources, including an Employee Assistance Program
Best‑in‑class paid time off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑free education through our partnership with Guild Education, including college degrees and professional certifications
401(k) plan with company match
Hilton Shares: employee stock purchase program (ESPP) at a 15% discount
Career growth and development opportunities
Team Member Resource Groups
Recognition and rewards programs
EOE/AA/Disabled/Veterans
Brand: Hilton Hotels & Resorts
#J-18808-Ljbffr