Help Desk Technician
Microspec Corporation, Peterborough, NH, United States
Qualifications
Educational requirements:
Associate's Degree in computer science (or related field) or equivalent work experience preferred.
Reports to
Reports to:
IT Manager
Primary job responsibility
Primary job responsibility:
Serve as the first point of contact for end users and provide technical assistance for incoming issues related to computer systems, software, and hardware.
Essential functions
Superior help desk and customer support skills;
Diagnose and resolve technical system/hardware/software issues;
Excellent writing and grammar skills, along with strong verbal communication;
Advise/train users on appropriate action;
Follow standard help desk procedures;
Identify and escalate situations requiring urgent attention;
Strong analytical, technical, problem-solving, and organizational skills;
Possess attention to detail and follow through;
Is a self-starter who can work independently;
Able to work in a team and communicate effectively;
Demonstrates an eagerness to learn and is able to multitask;
Stays current with system information, changes, and updates;
Windows 7/8/8.1/10/11 Knowledge: Intermediate;
Windows Server 2012/2012 R2/2016/2019 Knowledge: Intermediate;
VMware, Hypervisor and VirtualBox Knowledge: Intermediate;
Proficient with Microsoft Office applications;
Other tasks as assigned.
Consistent motor skills and other requirements
Consistent lifting of up to 35 lbs. – Rarely
Minimum lifting of 1 lb. – Frequently
Maximum carrying distance of up to 30 ft. – Occasionally
Reaching – must be able to reach machines and/or materials up to 6 ft. from floor – Frequently
Kneeling – N/A
Repetitive motion – right/left hand/wrist – Frequently (if right dominant)
Repetitive motion – right/left foot/ankle – Frequently (if left dominant)
Continuous arm motions – No
Must be able to avoid potentially moving object which could cause injury – Yes
Must be able to grasp and move object consistently and regularly – Yes
Vision: 20/20 with or without corrective lenses – Yes
Must demonstrate ability to work productively and efficiently with others – Yes
Benefits
Sign-On Bonus
Matching 401K plan annually after 1 year
64 Hours personal/sick time (unused time paid out at the end of the year)
#J-18808-Ljbffr
Educational requirements:
Associate's Degree in computer science (or related field) or equivalent work experience preferred.
Reports to
Reports to:
IT Manager
Primary job responsibility
Primary job responsibility:
Serve as the first point of contact for end users and provide technical assistance for incoming issues related to computer systems, software, and hardware.
Essential functions
Superior help desk and customer support skills;
Diagnose and resolve technical system/hardware/software issues;
Excellent writing and grammar skills, along with strong verbal communication;
Advise/train users on appropriate action;
Follow standard help desk procedures;
Identify and escalate situations requiring urgent attention;
Strong analytical, technical, problem-solving, and organizational skills;
Possess attention to detail and follow through;
Is a self-starter who can work independently;
Able to work in a team and communicate effectively;
Demonstrates an eagerness to learn and is able to multitask;
Stays current with system information, changes, and updates;
Windows 7/8/8.1/10/11 Knowledge: Intermediate;
Windows Server 2012/2012 R2/2016/2019 Knowledge: Intermediate;
VMware, Hypervisor and VirtualBox Knowledge: Intermediate;
Proficient with Microsoft Office applications;
Other tasks as assigned.
Consistent motor skills and other requirements
Consistent lifting of up to 35 lbs. – Rarely
Minimum lifting of 1 lb. – Frequently
Maximum carrying distance of up to 30 ft. – Occasionally
Reaching – must be able to reach machines and/or materials up to 6 ft. from floor – Frequently
Kneeling – N/A
Repetitive motion – right/left hand/wrist – Frequently (if right dominant)
Repetitive motion – right/left foot/ankle – Frequently (if left dominant)
Continuous arm motions – No
Must be able to avoid potentially moving object which could cause injury – Yes
Must be able to grasp and move object consistently and regularly – Yes
Vision: 20/20 with or without corrective lenses – Yes
Must demonstrate ability to work productively and efficiently with others – Yes
Benefits
Sign-On Bonus
Matching 401K plan annually after 1 year
64 Hours personal/sick time (unused time paid out at the end of the year)
#J-18808-Ljbffr