Member Experience Team Lead, Contact Center

Lake Trust Credit Union in Brighton, MI, is seeking a Member Experience Assistant Manager to enhance member relationships and provide leadership to the team. This role involves coaching team members, ensuring operational excellence in the Relationship Center, and fostering a strong service culture. The ideal candidate will have excellent problem-solving skills, a minimum of 1-2 years of supervisory experience, and a passion for coaching. Benefits include financial wellbeing services and health insurance.
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