Retail Associate Manager
T-Mobile, Ann Arbor, MI, United States
Job Overview
The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T‑Mobile's aspirations of earning a place in customers' hearts and of Mobile Expert success.
Job Responsibilities
Customer
Infuse every store’s Mobile Experts with a passion for T‑Mobile’s Manifesto, thoroughly orienting and grounding them to the "Loving Our Customers" standard.
Ensure that every need the customer has when coming into the store is met, building the customer’s confidence by making their experience comfortable, simple, and by solving the whole problem.
Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training, and coaching conversations.
Effectively manage customer wait time and stay current on products, services, and promotions.
Owner
Lead by example, remaining an expert resource by staying up to date on the latest products, services, training, and leadership best practices. Interact directly with Mobile Experts to ensure they meet and/or exceed defined monthly success measures and complete assigned training on time.
Assist in maintaining the overall store environment and adhere to national plan‑o‑gram standards. Use visual displays and interactive devices effectively; keep them current. Assist in executing Retail Methods & Procedures.
Ensure team knowledge of store systems and corporate communications. Deliver financial results based on key performance indicators, identify ways to manage and control store expenses, and manage discounting and credits.
Education
High School Diploma/GED (Required)
Work Experience
1 year customer service and/or sales experience, retail environment preferred (Preferred)
Knowledge, Skills and Abilities
Communication (Required)
Leadership (Required)
Store Operations (Required)
Licenses and Certifications
None required
Eligibility and Requirements
At least 18 years of age
Legally authorized to work in the United States
Travel
Travel Required: No
Target Compensation
Total Target Cash Pay Range: $57,600 – $96,000 (inclusive of target incentives)
Base Pay Range: $43,200 – $72,000
Equal Employment Opportunity
T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.
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The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T‑Mobile's aspirations of earning a place in customers' hearts and of Mobile Expert success.
Job Responsibilities
Customer
Infuse every store’s Mobile Experts with a passion for T‑Mobile’s Manifesto, thoroughly orienting and grounding them to the "Loving Our Customers" standard.
Ensure that every need the customer has when coming into the store is met, building the customer’s confidence by making their experience comfortable, simple, and by solving the whole problem.
Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training, and coaching conversations.
Effectively manage customer wait time and stay current on products, services, and promotions.
Owner
Lead by example, remaining an expert resource by staying up to date on the latest products, services, training, and leadership best practices. Interact directly with Mobile Experts to ensure they meet and/or exceed defined monthly success measures and complete assigned training on time.
Assist in maintaining the overall store environment and adhere to national plan‑o‑gram standards. Use visual displays and interactive devices effectively; keep them current. Assist in executing Retail Methods & Procedures.
Ensure team knowledge of store systems and corporate communications. Deliver financial results based on key performance indicators, identify ways to manage and control store expenses, and manage discounting and credits.
Education
High School Diploma/GED (Required)
Work Experience
1 year customer service and/or sales experience, retail environment preferred (Preferred)
Knowledge, Skills and Abilities
Communication (Required)
Leadership (Required)
Store Operations (Required)
Licenses and Certifications
None required
Eligibility and Requirements
At least 18 years of age
Legally authorized to work in the United States
Travel
Travel Required: No
Target Compensation
Total Target Cash Pay Range: $57,600 – $96,000 (inclusive of target incentives)
Base Pay Range: $43,200 – $72,000
Equal Employment Opportunity
T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.
#J-18808-Ljbffr