Pharmacy Customer Care Representative Onsite
SynergenX Health, Colleyville, TX, United States
VLA Pharmacy Customer Care Representative Onsite
Village Lane – Colleyville
$21.50/hour | Full-Time | Onsite
Are you passionate about helping others and ready to make a real impact in patients’ lives every day?
Our mail‑order pharmacy based in Colleyville, Texas (Dallas–Fort Worth region) is seeking a Full-Time Pharmacy Customer Care Representative to join our growing team. We specialize in hormone replacement therapy (HRT), weight loss medications, and customized compounded therapies, delivering discreet, high-quality care directly to patients’ homes across 38 states—and expanding.
Our mission is simple: to provide exceptional, personalized care and make advanced therapies more accessible, convenient, and discreet for the patients who rely on us.
We compound a wide range of customized medications including GLP‑1 weight loss therapies, bioidentical hormone pellets, estrogen and progesterone creams, and supportive skincare products designed to address side effects of hormone therapy, along with other specialized HRT and wellness treatments.
In this role, you will be the first point of contact for our patients, supporting them with professionalism, empathy, and accuracy through phone, text, and email communication. You’ll help guide patients through their experience, answer questions about prescriptions, resolve concerns, and ensure they feel supported every step of the way.
This is a fast‑paced, high‑impact position where attention to detail, communication, and care truly matter.
We provide paid training, ongoing development, and strong opportunities for growth as our pharmacy continues to expand.
Why Join Us?
Meaningful Work – Help patients on their weight loss journey
Competitive Pay & Benefits – $21.50 hourly/ Health, dental & vision insurance, 401K with match, paid time off, tuition reimbursement, employee discounts, and more
Career Growth – Professional development and advancement opportunities
Supportive Team – Work alongside a collaborative and dedicated staff
Schedule
Monday – Friday
7:00am to 4:00pm
Two weeks of paid on‑site training
Responsibilities
Answer incoming calls and messages promptly and professionally
Schedule patient appointments in the EHR system
Handle inquiries, complaints, and routing with accuracy and care
Document all communications in the CRM platform
Provide excellent customer service and support administrative tasks as needed
Qualifications
High School Diploma or GED
1+ year of high-volume call center experience
Experience with CRM or EHR software (minimum one year)
Strong communication skills, attention to detail, and ability to multitask
Professional demeanor, positive attitude, and good judgment
Must pass a routine criminal background check
Benefits
Medical, Dental, & Vision Insurance
Short/Long-Term Disability & $50K Life Insurance Policy
401K with up to 5% match
Paid Time Off with annual increases
6 paid holidays off
Tuition reimbursement (after 6 months FT)
Employee service discounts (for you + one)
Ready to make a difference? Apply today to join SynergenX Health and help us provide exceptional care to our patients!
#J-18808-Ljbffr
Village Lane – Colleyville
$21.50/hour | Full-Time | Onsite
Are you passionate about helping others and ready to make a real impact in patients’ lives every day?
Our mail‑order pharmacy based in Colleyville, Texas (Dallas–Fort Worth region) is seeking a Full-Time Pharmacy Customer Care Representative to join our growing team. We specialize in hormone replacement therapy (HRT), weight loss medications, and customized compounded therapies, delivering discreet, high-quality care directly to patients’ homes across 38 states—and expanding.
Our mission is simple: to provide exceptional, personalized care and make advanced therapies more accessible, convenient, and discreet for the patients who rely on us.
We compound a wide range of customized medications including GLP‑1 weight loss therapies, bioidentical hormone pellets, estrogen and progesterone creams, and supportive skincare products designed to address side effects of hormone therapy, along with other specialized HRT and wellness treatments.
In this role, you will be the first point of contact for our patients, supporting them with professionalism, empathy, and accuracy through phone, text, and email communication. You’ll help guide patients through their experience, answer questions about prescriptions, resolve concerns, and ensure they feel supported every step of the way.
This is a fast‑paced, high‑impact position where attention to detail, communication, and care truly matter.
We provide paid training, ongoing development, and strong opportunities for growth as our pharmacy continues to expand.
Why Join Us?
Meaningful Work – Help patients on their weight loss journey
Competitive Pay & Benefits – $21.50 hourly/ Health, dental & vision insurance, 401K with match, paid time off, tuition reimbursement, employee discounts, and more
Career Growth – Professional development and advancement opportunities
Supportive Team – Work alongside a collaborative and dedicated staff
Schedule
Monday – Friday
7:00am to 4:00pm
Two weeks of paid on‑site training
Responsibilities
Answer incoming calls and messages promptly and professionally
Schedule patient appointments in the EHR system
Handle inquiries, complaints, and routing with accuracy and care
Document all communications in the CRM platform
Provide excellent customer service and support administrative tasks as needed
Qualifications
High School Diploma or GED
1+ year of high-volume call center experience
Experience with CRM or EHR software (minimum one year)
Strong communication skills, attention to detail, and ability to multitask
Professional demeanor, positive attitude, and good judgment
Must pass a routine criminal background check
Benefits
Medical, Dental, & Vision Insurance
Short/Long-Term Disability & $50K Life Insurance Policy
401K with up to 5% match
Paid Time Off with annual increases
6 paid holidays off
Tuition reimbursement (after 6 months FT)
Employee service discounts (for you + one)
Ready to make a difference? Apply today to join SynergenX Health and help us provide exceptional care to our patients!
#J-18808-Ljbffr