Hotel Guest Service Agent
Commonwealth Hotels, Nashville, TN, United States
Join Our Team at the Staybridge Suites Houston NW Cypress Crossing!
About Us
Join the team at Staybridge Suites Houston NW Cypress Crossing, a premier extended stay hotel located in northwest Houston, offering guests excellent access to local dining, shopping, and business destinations. The hotel is ideally situated at the intersection of HWY 290 and HWY 6, close to various corporate offices, including Emerson, Amazon, and FedEx, making it a convenient location for both business and leisure travelers. Key responsibilities include providing exceptional customer service, maintaining hotel operations, and ensuring a positive guest experience. The hotel is surrounded by restaurants, entertainment, and medical facilities, offering an ideal work environment for individuals seeking to support both business and leisure guests in a dynamic, growing area.
Why This Role?
As a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent at the Staybridge Suites Houston Cypress Crossing, you will be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check‑in to check‑out. Working in this dynamic hospitality team provides the opportunity to interact with diverse travelers, from business professionals to vacationing families, while building strong communication and problem‑solving skills.
What’s In It for You
Medical, Dental, and Vision coverage
401(k) with company match, same‑day pay, and flexible spending accounts
Vacation, personal days, and holiday pay
Exclusive discounts on hotel, food, and beverage for personal travel
Online training courses for professional growth
Employee Assistance Program, jury duty leave, holidays, bereavement leave, and more
Key Responsibilities
Guest Check‑In and Check‑Out: Assist guests efficiently, ensuring a smooth and welcoming experience.
Reservations Management: Handle room reservations, cancellations, and modifications accurately while maintaining up‑to‑date records.
Customer Service: Respond promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Payment Processing: Manage payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Communication Hub: Coordinate with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Providing Information: Offer information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
Problem‑Solving: Resolve guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Maintaining Records: Keep accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system.
Promoting Hotel Services: Upsell rooms and promote hotel amenities, such as dining options or event spaces, to enhance the guest experience.
Ensuring Security: Follow safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.
What We Are Looking For
Previous experience in customer‑facing roles, such as hospitality, retail, or food service.
Familiarity with computers and software systems, especially reservation or property management systems (PMS).
Strong verbal and written communication skills for interacting with guests and team members.
Experience handling guest complaints or resolving conflicts calmly and effectively.
Ability to manage multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously.
Knowledge of upselling techniques or prior sales experience is beneficial.
Familiarity with front desk operations, check‑in/check‑out procedures, or reservation systems is a plus.
High school diploma or equivalent.
Experience in jobs with irregular hours, including evenings, weekends, and holidays.
Applicants should have the flexibility to work weekends & holidays.
Why Commonwealth Hotels
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world‑class culture where great people deliver extraordinary results.
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
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About Us
Join the team at Staybridge Suites Houston NW Cypress Crossing, a premier extended stay hotel located in northwest Houston, offering guests excellent access to local dining, shopping, and business destinations. The hotel is ideally situated at the intersection of HWY 290 and HWY 6, close to various corporate offices, including Emerson, Amazon, and FedEx, making it a convenient location for both business and leisure travelers. Key responsibilities include providing exceptional customer service, maintaining hotel operations, and ensuring a positive guest experience. The hotel is surrounded by restaurants, entertainment, and medical facilities, offering an ideal work environment for individuals seeking to support both business and leisure guests in a dynamic, growing area.
Why This Role?
As a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent at the Staybridge Suites Houston Cypress Crossing, you will be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check‑in to check‑out. Working in this dynamic hospitality team provides the opportunity to interact with diverse travelers, from business professionals to vacationing families, while building strong communication and problem‑solving skills.
What’s In It for You
Medical, Dental, and Vision coverage
401(k) with company match, same‑day pay, and flexible spending accounts
Vacation, personal days, and holiday pay
Exclusive discounts on hotel, food, and beverage for personal travel
Online training courses for professional growth
Employee Assistance Program, jury duty leave, holidays, bereavement leave, and more
Key Responsibilities
Guest Check‑In and Check‑Out: Assist guests efficiently, ensuring a smooth and welcoming experience.
Reservations Management: Handle room reservations, cancellations, and modifications accurately while maintaining up‑to‑date records.
Customer Service: Respond promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Payment Processing: Manage payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Communication Hub: Coordinate with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Providing Information: Offer information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
Problem‑Solving: Resolve guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Maintaining Records: Keep accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system.
Promoting Hotel Services: Upsell rooms and promote hotel amenities, such as dining options or event spaces, to enhance the guest experience.
Ensuring Security: Follow safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.
What We Are Looking For
Previous experience in customer‑facing roles, such as hospitality, retail, or food service.
Familiarity with computers and software systems, especially reservation or property management systems (PMS).
Strong verbal and written communication skills for interacting with guests and team members.
Experience handling guest complaints or resolving conflicts calmly and effectively.
Ability to manage multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously.
Knowledge of upselling techniques or prior sales experience is beneficial.
Familiarity with front desk operations, check‑in/check‑out procedures, or reservation systems is a plus.
High school diploma or equivalent.
Experience in jobs with irregular hours, including evenings, weekends, and holidays.
Applicants should have the flexibility to work weekends & holidays.
Why Commonwealth Hotels
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world‑class culture where great people deliver extraordinary results.
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
#J-18808-Ljbffr