Receptionist Lead
Humana Inc, Phoenix, AZ, United States
Become a part of our caring community
The Receptionist Lead is responsible for the front desk operations of a healthcare facility. The Receptionist Lead ensures a smooth and welcoming experience for patients and supports the medical team with multiple administrative tasks. You will report onsite to the Center Administrator at the Wildflower Clinic.
Responsibilities
Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
Patient Records: Maintain patient records, ensuring accuracy. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
Administrative Support: Assist with multiple administrative tasks. This may involve monitoring performance metrics, conducting team huddles, and taking on center administration tasks in the absence of the Center Administrator.
Team Lead: Act as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance. This role may also involve traveling to support multiple centers.
Problem Resolution: Address and resolve any issues, escalations, or complaints from patients or staff.
Use your skills to make an impact
Required Qualifications
You will have a High School Diploma or GED
You will have 1+ years of medical reception experience
You will have Value-based care model experience
You will have knowledge of Medical Terminology
You will have experience with EMR Systems (Electronic Medical Records)
You will be passionate about contributing to an organization focused on improving patient experiences and care
You will have Excellent customer service.
You will be a team player
Ideal Candidate
Experience in leading a team/department
Bilingual in English and Spanish
Additional Information
You will be patient facing and run the Tuberculosis (TB) screening program. If selected for this role, we will require you to screen for TB.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$39,000 - $49,400 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion.
We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources
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The Receptionist Lead is responsible for the front desk operations of a healthcare facility. The Receptionist Lead ensures a smooth and welcoming experience for patients and supports the medical team with multiple administrative tasks. You will report onsite to the Center Administrator at the Wildflower Clinic.
Responsibilities
Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
Patient Records: Maintain patient records, ensuring accuracy. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
Administrative Support: Assist with multiple administrative tasks. This may involve monitoring performance metrics, conducting team huddles, and taking on center administration tasks in the absence of the Center Administrator.
Team Lead: Act as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance. This role may also involve traveling to support multiple centers.
Problem Resolution: Address and resolve any issues, escalations, or complaints from patients or staff.
Use your skills to make an impact
Required Qualifications
You will have a High School Diploma or GED
You will have 1+ years of medical reception experience
You will have Value-based care model experience
You will have knowledge of Medical Terminology
You will have experience with EMR Systems (Electronic Medical Records)
You will be passionate about contributing to an organization focused on improving patient experiences and care
You will have Excellent customer service.
You will be a team player
Ideal Candidate
Experience in leading a team/department
Bilingual in English and Spanish
Additional Information
You will be patient facing and run the Tuberculosis (TB) screening program. If selected for this role, we will require you to screen for TB.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$39,000 - $49,400 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion.
We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources
#J-18808-Ljbffr