Manager, Fleet Client Services
Cox Enterprises Inc, New York, NY, United States
* The Manager role involves a high level of strategic leadership, oversight, and responsibility for the overall operation of the department. It includes a more significant focus on relationship management, strategic reporting, and advocating for team needs at a higher organizational level.* Responsible for meeting and exceeding revenue and customer churn goals for the assigned market(s).* Build and maintain client relationships and ensure exceptional customer experience.* Evaluate growth opportunities by client needs and market trends, assess business options to address those needs and make recommendations to leader.* Work effectively with the national and regional Sales teams to maximize opportunities to provide value to the client.* Responsible for annual sales targets and customer churn metrics.* Partner and communicate consistently with Field Operations as they are impacted by changes with client accounts.* Provide leadership and direction to scheduling team who will coordinate services to meet needs of the client(s).* Utilizing a deep understanding of the fleet maintenance business and clients’ business models, strategically align Cox Automotive’s suite of products and services to ensure client success.* Serves as the key point of contact for both internal and external clients, addressing escalations and inquiries. Cultivate and maintain positive working relationships with clients to ensure a superior and positive client experience.* Monitor client, market and competitor activity and provide feedback to the team leaders on key changes and business needs.* To identify and work with ‘at risk’ clients, determining appropriate action plans to turnaround status/performance.* Using methods provided to closely monitor system ‘red flags’/emergencies with clients and take immediate action.* Attend customer meetings as a Cox management representative.* Strategically lead and maintain transparent communication by disseminating organization information effectively through comprehensive means, including department meetings, one-on-one sessions, targeted email communications, Teams chats, and regular interpersonal engagements. As a Senior Manager, ensure that communication practices align with the organization's overarching goals, fostering a culture of openness and collaboration across various channels.* Collaborates with other departments, physical sites, and leadership – ensuring ongoing communication, coordination of activities and a high quality of customer service both internally and externally.* Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.* Perform any other duties assigned* A competitive salary and top-notch bonus/incentive plans.* A pro-sales culture that honors what salespeople (like you!) contribute to our success.* Exceptional work-life balance, flexible time-off policies and accommodating work schedules.* Comprehensive healthcare benefits, with multiple options for individuals and families.* Generous 401(k) retirement plans with company match.* Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.* Professional development and continuing education opportunities.* Access to financial wellness/planning resources.**Who you are:**
**Minimum Qualifications:*** Bachelor’s degree in a related discipline and 6 or more years of experience in account management and client engagement. The right candidate could also have a different combination, such as a master’s degree and 4 years of experience; a Ph.D. and up to 1 year of experience; or 10 years of experience in a related field* At least 1 year in a management or leadership role.* Travel required: up to 40%.* Safe Drivers needed; Valid driver’s license required.* Degree in a related field strongly desired (sales, marketing, finance, business, etc.)* Experience in the fleet or automobile industry preferred.* Proven track record of successfully building relationships, consulting and selling value added service solutions.* Adaptable, results oriented and proven ability to meet and exceed sales targets.* Skilled in effective negotiation techniques with strong verbal and written communication skills required* Ability to foster productive and professional internal and external business relationships required.* Ability to achieve business results through influence, executive presence, strategic thinking, and effective problem-solving skillsCox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.
Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.
From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.
Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.
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**Minimum Qualifications:*** Bachelor’s degree in a related discipline and 6 or more years of experience in account management and client engagement. The right candidate could also have a different combination, such as a master’s degree and 4 years of experience; a Ph.D. and up to 1 year of experience; or 10 years of experience in a related field* At least 1 year in a management or leadership role.* Travel required: up to 40%.* Safe Drivers needed; Valid driver’s license required.* Degree in a related field strongly desired (sales, marketing, finance, business, etc.)* Experience in the fleet or automobile industry preferred.* Proven track record of successfully building relationships, consulting and selling value added service solutions.* Adaptable, results oriented and proven ability to meet and exceed sales targets.* Skilled in effective negotiation techniques with strong verbal and written communication skills required* Ability to foster productive and professional internal and external business relationships required.* Ability to achieve business results through influence, executive presence, strategic thinking, and effective problem-solving skillsCox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.
Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.
From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.
Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.
#J-18808-Ljbffr