Sr Operations Team Lead - Sanctions Screening Center of Excellence
National Black MBA Association, Raleigh, NC, United States
Job Description
Oversees the Operations team and ensures they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include understanding foundational operations and familiarity in a specific product line.
Line of Business Description
The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO serves as the central hub for Bank of America, playing a monumental and mission critical role in establishing, servicing, supporting, and monitoring two of the most widely used electronic payment processing vehicles – Wire and ACH – in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America’s customers and transactions to ensure compliance with Bank of America’s Economic Sanctions Program. SSCoE serves BAML’s eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. The team also has the responsibility to provide support to client‑facing teams and clients where needed to educate on compliance program and drive better quality of data defining the customer and their day‑to‑day banking transactions.
Responsibilities
Responsible for all Team Lead responsibilities, directly involved with managing on‑site and off‑site staffing without having any direct reports
Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures
Provide training to new hires and up‑skill training to existing associates
Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager
Monitor work flow and team progress, provide feedback to manager/team
Monitor escalations received from Lines of business and respond in timely manner
Coordinate with other sites/regions to ensure daily SScOE goals are met
Ensure existing training is updated appropriately to adjust for changes in environment over time
Participates in projects as required
Resolves day‑to‑day problems and executes deliverables within the business unit
Applies knowledge of the end‑to‑end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
Manages team workload and provides oversight and direction to team
Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities
Maintains internal, operational, and financial controls and works within risk appetite of the business unit
Required Qualifications
Minimum of 1 year of experience with economic sanctions program requirements and disposition of sanctions alerts or equivalent experience
Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business. Successful candidate MUST have a strong risk framework and approach
Proven leadership and coaching skills, with experience developing team members
Skilled in implementing operational improvements that support continuous business enhancements
Highly motivated to succeed in a fast‑paced environment
Ability to prioritize, use own initiative and be flexible
Good oral and written communications skills
Ability to work under pressure, meet deadlines and navigate changeAbility to work independently, as well as, within a team
Knowledge of Excel, Word, Outlook
Overtime as required
Schedule: 3rd Shift Nights (Monday night through Saturday morning)
Desired Qualifications
1+ year leadership experience
Experience in Global Banking & Markets business process
Excels in working among diverse viewpoints to determine the best path forward
Highly organized individual – demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact‑based decisions
Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language
Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization
Is intellectually curious; constantly seeks to learn and advance his/her knowledge
Team player attitude, enthusiasm and commitment
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Skills
Leadership Development
Performance Management
Process Management
Process Performance Management
Talent Development
Account Management
Client Management
Customer Service Management
Relationship Building
Business Operations Management
Policies, Procedures, and Guidelines
Risk Management
Shift:
3rd shift (United States of America)
Hours Per Week:
40
#J-18808-Ljbffr
Oversees the Operations team and ensures they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include understanding foundational operations and familiarity in a specific product line.
Line of Business Description
The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO serves as the central hub for Bank of America, playing a monumental and mission critical role in establishing, servicing, supporting, and monitoring two of the most widely used electronic payment processing vehicles – Wire and ACH – in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America’s customers and transactions to ensure compliance with Bank of America’s Economic Sanctions Program. SSCoE serves BAML’s eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. The team also has the responsibility to provide support to client‑facing teams and clients where needed to educate on compliance program and drive better quality of data defining the customer and their day‑to‑day banking transactions.
Responsibilities
Responsible for all Team Lead responsibilities, directly involved with managing on‑site and off‑site staffing without having any direct reports
Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures
Provide training to new hires and up‑skill training to existing associates
Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager
Monitor work flow and team progress, provide feedback to manager/team
Monitor escalations received from Lines of business and respond in timely manner
Coordinate with other sites/regions to ensure daily SScOE goals are met
Ensure existing training is updated appropriately to adjust for changes in environment over time
Participates in projects as required
Resolves day‑to‑day problems and executes deliverables within the business unit
Applies knowledge of the end‑to‑end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
Manages team workload and provides oversight and direction to team
Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities
Maintains internal, operational, and financial controls and works within risk appetite of the business unit
Required Qualifications
Minimum of 1 year of experience with economic sanctions program requirements and disposition of sanctions alerts or equivalent experience
Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business. Successful candidate MUST have a strong risk framework and approach
Proven leadership and coaching skills, with experience developing team members
Skilled in implementing operational improvements that support continuous business enhancements
Highly motivated to succeed in a fast‑paced environment
Ability to prioritize, use own initiative and be flexible
Good oral and written communications skills
Ability to work under pressure, meet deadlines and navigate changeAbility to work independently, as well as, within a team
Knowledge of Excel, Word, Outlook
Overtime as required
Schedule: 3rd Shift Nights (Monday night through Saturday morning)
Desired Qualifications
1+ year leadership experience
Experience in Global Banking & Markets business process
Excels in working among diverse viewpoints to determine the best path forward
Highly organized individual – demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact‑based decisions
Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language
Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization
Is intellectually curious; constantly seeks to learn and advance his/her knowledge
Team player attitude, enthusiasm and commitment
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Skills
Leadership Development
Performance Management
Process Management
Process Performance Management
Talent Development
Account Management
Client Management
Customer Service Management
Relationship Building
Business Operations Management
Policies, Procedures, and Guidelines
Risk Management
Shift:
3rd shift (United States of America)
Hours Per Week:
40
#J-18808-Ljbffr