Service Technician II
Andersen Corp., Jessup, MD, United States
Service Technician page is loaded## Service Technicianlocations:
Jessup, MDtime type:
Full timeposted on:
Posted Todayjob requisition id:
R-4074**ANDERSEN CORPORATION SUMMARY:**At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.**JOB DESCRIPTION:****Position Summary:**Provide superior field support on Renewal by Andersen products by performing services.**Primary Responsibilities:****-**Service and repair previouslyinstalled Renewal by Andersen products.-Analyze and resolvecomplex/escalated customerssituations, determines correctiveaction to be taken and verify theaction has fixed the situation in acost efficient and effectivemanner.-Keep team member informed asneeded of customer interactionsand actions taken to resolveservice issues.-Coach, train and mentor ServiceTechs.-Keep service area neat andorganized, inventory service stockarea of warehouse; requestmaterial replenishment asneeded; provide detailedinformation to Service RSRs.-Provide Signature Service tohomeowners and peers.-Advanced knowledge of RbAwindow and door installationtechniques and ability to correctinstallation errors.-Other duties as assigned bysupervisor**QUALIFICATION AND SKILL REQUIREMENTS:**-High School degree and valid driver’slicense with clean driving record- Renewal installation experience-Meets the skills and competencyrequirements needed for ServiceTechnician I-Ability to service and repair previouslyinstalled windows & doors. Ability todismantle and reassemble windows, doorcomponents, window coverings, andHardware-Demonstrated analytical problem solvingand decision-making skills; followsystematic approach in situationalanalysis and definition; arrive atacceptable solutions-Ability to train others on technicalapplication and product requirements**COMPENSATION:**Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process.Successful candidates in this role are expected to earn $30.00 hourly.**PAY RANGE:**$27.76 - $41.64**CULTURE AND BENEFITS:**At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‐being, growth, and future. Our benefits include:* 401 (k) Plan, Employer Fixed Contributions & Company Matching* Profit Sharing\** Medical, Dental and Vision Coverage\** Flexible Spending Accounts (FSAs)\*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)* Life Insurance* Paid Time Off & Paid Holidays* Paid Maternity Leave & Paid Parental Leave\** Career Growth Planning & Nationwide Career Opportunities*\*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.***PROFIT SHARING:** In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
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Jessup, MDtime type:
Full timeposted on:
Posted Todayjob requisition id:
R-4074**ANDERSEN CORPORATION SUMMARY:**At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.**JOB DESCRIPTION:****Position Summary:**Provide superior field support on Renewal by Andersen products by performing services.**Primary Responsibilities:****-**Service and repair previouslyinstalled Renewal by Andersen products.-Analyze and resolvecomplex/escalated customerssituations, determines correctiveaction to be taken and verify theaction has fixed the situation in acost efficient and effectivemanner.-Keep team member informed asneeded of customer interactionsand actions taken to resolveservice issues.-Coach, train and mentor ServiceTechs.-Keep service area neat andorganized, inventory service stockarea of warehouse; requestmaterial replenishment asneeded; provide detailedinformation to Service RSRs.-Provide Signature Service tohomeowners and peers.-Advanced knowledge of RbAwindow and door installationtechniques and ability to correctinstallation errors.-Other duties as assigned bysupervisor**QUALIFICATION AND SKILL REQUIREMENTS:**-High School degree and valid driver’slicense with clean driving record- Renewal installation experience-Meets the skills and competencyrequirements needed for ServiceTechnician I-Ability to service and repair previouslyinstalled windows & doors. Ability todismantle and reassemble windows, doorcomponents, window coverings, andHardware-Demonstrated analytical problem solvingand decision-making skills; followsystematic approach in situationalanalysis and definition; arrive atacceptable solutions-Ability to train others on technicalapplication and product requirements**COMPENSATION:**Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process.Successful candidates in this role are expected to earn $30.00 hourly.**PAY RANGE:**$27.76 - $41.64**CULTURE AND BENEFITS:**At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‐being, growth, and future. Our benefits include:* 401 (k) Plan, Employer Fixed Contributions & Company Matching* Profit Sharing\** Medical, Dental and Vision Coverage\** Flexible Spending Accounts (FSAs)\*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)* Life Insurance* Paid Time Off & Paid Holidays* Paid Maternity Leave & Paid Parental Leave\** Career Growth Planning & Nationwide Career Opportunities*\*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.***PROFIT SHARING:** In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
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