Front Office Manager - Hilton Des Moines Downtown
Hilton Worldwide, Inc., Des Moines, IA, United States
Front Office Manager - Hilton Des Moines Downtown (Job #HOT0CHRX)
Work Location: Hilton Des Moines Downtown, 435 Park Street, Des Moines, IA 50309.
The Hilton Des Moines is a 330‑room hotel located next to the Iowa Event Center. The hotel offers over 14,000 sq. ft. of event space, a pool, a fitness center, a Lobby Bar and an in‑house restaurant, Park St. Kitchen.
Responsibilities
Manage all Front Office operations, including guest service and registration, room inventory and availability, guest service standards, product quality, cost controls and overall profitability, marketing initiatives, system use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Monitor and develop team member performance by supervising, scheduling, counseling and evaluations, and delivering recognition and reward.
Monitor and assess service and satisfaction trends, evaluate and address issues, and implement improvements accordingly.
Ensure compliance with company standards.
Meet and greet guests, respond to inquiries, requests and issues in a timely, friendly, and efficient manner, and resolve guest concerns.
Initiate and implement up‑selling techniques to promote hotel services and maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and local area information.
Complete audit procedures as needed.
Recruit, interview and train team members.
Qualifications
High school graduate or equivalent required; 4‑year college degree preferred.
Two years combined prior front desk supervisory experience required; full‑service hotel experience desired. Hilton OnQ certification preferred.
CPR Certification and/or First Aid Training preferred; ability to obtain any required government license or certificate.
Company Values
Hospitality – Passionate about delivering exceptional guest experiences.
Integrity – Do the right thing, all the time.
Leadership – Leaders in industry and communities.
Teamwork – Team players in everything.
Ownership – Own actions and decisions.
Now – Operate with urgency and discipline.
Key Attributes
Quality
Productivity
Customer Focus
Schedule
Full‑time.
Job Category
Guest Services, Operations, and Front Office.
Brand
Hilton Hotels & Resorts.
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Work Location: Hilton Des Moines Downtown, 435 Park Street, Des Moines, IA 50309.
The Hilton Des Moines is a 330‑room hotel located next to the Iowa Event Center. The hotel offers over 14,000 sq. ft. of event space, a pool, a fitness center, a Lobby Bar and an in‑house restaurant, Park St. Kitchen.
Responsibilities
Manage all Front Office operations, including guest service and registration, room inventory and availability, guest service standards, product quality, cost controls and overall profitability, marketing initiatives, system use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Monitor and develop team member performance by supervising, scheduling, counseling and evaluations, and delivering recognition and reward.
Monitor and assess service and satisfaction trends, evaluate and address issues, and implement improvements accordingly.
Ensure compliance with company standards.
Meet and greet guests, respond to inquiries, requests and issues in a timely, friendly, and efficient manner, and resolve guest concerns.
Initiate and implement up‑selling techniques to promote hotel services and maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and local area information.
Complete audit procedures as needed.
Recruit, interview and train team members.
Qualifications
High school graduate or equivalent required; 4‑year college degree preferred.
Two years combined prior front desk supervisory experience required; full‑service hotel experience desired. Hilton OnQ certification preferred.
CPR Certification and/or First Aid Training preferred; ability to obtain any required government license or certificate.
Company Values
Hospitality – Passionate about delivering exceptional guest experiences.
Integrity – Do the right thing, all the time.
Leadership – Leaders in industry and communities.
Teamwork – Team players in everything.
Ownership – Own actions and decisions.
Now – Operate with urgency and discipline.
Key Attributes
Quality
Productivity
Customer Focus
Schedule
Full‑time.
Job Category
Guest Services, Operations, and Front Office.
Brand
Hilton Hotels & Resorts.
#J-18808-Ljbffr