Full-time Client Advisor - Orlando Vineland
Inside Lvmh, Orlando, FL, United States
Plays a
central
role on the sales floor , increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store
Supports colleagues
& other team members in the boutique
Always has
omnichannel sales in mind
to ensure the best client experience (taking into consideration all possible clients’ touchpoints)
Proposes
new ideas
to develop sales (merchandising, events, product mix…)
…A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS
Embodies TAG Heuer’s
brand DNA
and acts as a
passionate Brand Ambassador
in and outside the boutique , especially at
events
Achieves
individual clienteling objectives
(number of outreaches, appointments, sales from appointments…), leveraging all the tools provided
Ensures
qualitative
client data collection
and
leverages
the
data
to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
Communicates the brand story & DNA in an inspiring way , as well as advantages and technical details to build trust and long-lasting relationship
Contributes to all
daily processes
under the supervision of the Boutique management (inventory, cash, security, store opening and closing…)
Leverages properly all
tools
(CEGID, Salesforce) and performs
VM
Coordinates
Aftersales
operations until the return of the watch
Applies
rigorouslyallguidelines related to
grooming ,
attitudes , and
Visual Merchandising
(window animation, product presentation, catalogues…)
Contributes to a
positive, inclusive
and
supportive work environment
Contributes to the
store maintenance
Ensures
compliance
with
internal
control
policies
Job responsabilities
HARD SKILLS
Knowledge of luxury retail environment
(minimum
2 year-experience)
Knowledge / passion for watches, new trends in lifestyle, new technologies and sports
Fluent in English + Spanish , a third language is a plus
Selling skills : client discovery, product presentation, storytelling, upselling, handling of objections, sales closing, etc.
Understanding of
sales KPIs:
traffic, conversion, sales in volume and value, ASP, mix of sales…
Knowledge of
Client and Clienteling KPIs
Knowledge
of
digital tools
Knowledge of / interest for
Brand DNA, history & collections
Knowledge of
Front and Back tools
Knowledge of (Brand)
Retail Procedures
SOFT SKILLS
Client-centric mindset,
focused on
recruiting new clients
and
growing the active client base, nurturing long term relationship with clients
Open minded, excellent interpersonal
and
communication skills
Energetic, self-motivated, action and results-oriented
Self-starter,
able to work effectively in a
fast-paced and dynamic environment
Adaptable
to changes,
flexible,
able to bring up
new ideas and solutions
Team spirit, high integrity and transparency
Ability to represent the Maison in & outside the store , great presentation skills
Digitally savvy ,
fast learner
and
rigorous
Pay is commensurate with experience : $15.00 - $17.00 hourly rate plus commission and quarterly bonus.
Profile
Employee benefits:
At our Maison, we offer a generous and comprehensive benefits package including medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401k, automatic employee contribution, employee assistance programs and more.
Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.
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central
role on the sales floor , increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store
Supports colleagues
& other team members in the boutique
Always has
omnichannel sales in mind
to ensure the best client experience (taking into consideration all possible clients’ touchpoints)
Proposes
new ideas
to develop sales (merchandising, events, product mix…)
…A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS
Embodies TAG Heuer’s
brand DNA
and acts as a
passionate Brand Ambassador
in and outside the boutique , especially at
events
Achieves
individual clienteling objectives
(number of outreaches, appointments, sales from appointments…), leveraging all the tools provided
Ensures
qualitative
client data collection
and
leverages
the
data
to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
Communicates the brand story & DNA in an inspiring way , as well as advantages and technical details to build trust and long-lasting relationship
Contributes to all
daily processes
under the supervision of the Boutique management (inventory, cash, security, store opening and closing…)
Leverages properly all
tools
(CEGID, Salesforce) and performs
VM
Coordinates
Aftersales
operations until the return of the watch
Applies
rigorouslyallguidelines related to
grooming ,
attitudes , and
Visual Merchandising
(window animation, product presentation, catalogues…)
Contributes to a
positive, inclusive
and
supportive work environment
Contributes to the
store maintenance
Ensures
compliance
with
internal
control
policies
Job responsabilities
HARD SKILLS
Knowledge of luxury retail environment
(minimum
2 year-experience)
Knowledge / passion for watches, new trends in lifestyle, new technologies and sports
Fluent in English + Spanish , a third language is a plus
Selling skills : client discovery, product presentation, storytelling, upselling, handling of objections, sales closing, etc.
Understanding of
sales KPIs:
traffic, conversion, sales in volume and value, ASP, mix of sales…
Knowledge of
Client and Clienteling KPIs
Knowledge
of
digital tools
Knowledge of / interest for
Brand DNA, history & collections
Knowledge of
Front and Back tools
Knowledge of (Brand)
Retail Procedures
SOFT SKILLS
Client-centric mindset,
focused on
recruiting new clients
and
growing the active client base, nurturing long term relationship with clients
Open minded, excellent interpersonal
and
communication skills
Energetic, self-motivated, action and results-oriented
Self-starter,
able to work effectively in a
fast-paced and dynamic environment
Adaptable
to changes,
flexible,
able to bring up
new ideas and solutions
Team spirit, high integrity and transparency
Ability to represent the Maison in & outside the store , great presentation skills
Digitally savvy ,
fast learner
and
rigorous
Pay is commensurate with experience : $15.00 - $17.00 hourly rate plus commission and quarterly bonus.
Profile
Employee benefits:
At our Maison, we offer a generous and comprehensive benefits package including medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401k, automatic employee contribution, employee assistance programs and more.
Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.
#J-18808-Ljbffr