Remote Tech Support Specialist for Digital Education

Cengage Group is looking for a dedicated Remote Technical Support Specialist to assist customers using Cengage digital solutions. The role requires strong analytical and troubleshooting skills to address and resolve technical issues reported by customers. Responsibilities include providing live support and documenting interactions through a ticketing system. Ideal candidates possess a high school diploma and are detail-oriented, with technical knowledge in Microsoft and Apple operating systems. Company benefits include healthcare and a 401K plan.
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