Special Products Specialist I
Cenlar, Ewing Township, NJ, United States
Ewing, 425 Phillips Blvd, Ewing, New Jersey, United States of America
Job Description
Posted Friday, April 24, 2026 at 4:00 AM
Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career.
The Special Products Specialist, under the direction of the Supervisor/Manager, analyzes and performs loan-level processes related to special loan products that include, ARM loans, Buydown Loans, Step Rates, SCRA, Bi-Weekly Loans, Partial Releases, Transfers of Ownership, and Balloons.
Responsibilities
Performs analysis of special loan portfolios to identify potential data errors
Analyzes and corrects payment applications related to special products and processes
Researches and analyzes loan documents and reviews daily reporting in order to perform loan level data corrections to special loan types
Effects system changes for modifications, ARMs, Balloons, Buydowns, Step Rate loans and custom requests from clients
Performs loan level reviews and provide results to department management
Be able to communicate effectively with Clients, Borrowers, and Client Relations by telecommunication and/or by correspondence
Assists in retention modification and recast programs and other client initiatives related to Special Products; including document preparation and borrower communication
Verifies data in the loan system, such as interest rate and principal and interest payment amount, to confirm accuracy
Ensures borrower notifications for interest rate and principal and interest adjustments on ARMs, Step Rates, and Interest Only loans are sent timely
Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications
High school diploma or GED required
Bachelor’s degree or equivalent work experience preferred
0 to 1 years of experience with Special Loan Products
Excellent written and verbal communication skills
Strong commitment to excellent customer service
It is critical that you have an understanding of the following:
Requirements under the Equal Credit Opportunity Act (ECOA) specifically:
notifications of action taken, ECOA notice, and statement of specific reasons,
notice of incomplete applications, and
specific rules concerning use of information.
Requirements under the Truth and Lending Act (TILA) specifically:
rate adjustments with corresponding change in payment, and
initial rate adjustments.
Requirements under the Servicemembers Civil Relief Act (SCRA) specifically, maximum rate of interest on debts incurred before military service and mortgages and trust deeds
Total Rewards
At Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, or status as a protected veteran.
Cenlar is a Drug-Free Workplace committed to maintaining a safe, healthy, and productive work environment. All employment offers are contingent upon successfully passing any required drug screening in accordance with applicable laws and company policy.
Cenlar complies with the Americans with Disabilities Act and state laws. Applicants needing accommodation for any hiring step—such as completing a form, test, or interview—should let us know by contacting recruitment@cenlar.com
The actual compensation offered will depend on factors including but not limited to the candidate's experience, qualifications, skills, and location. This range listed below represents the reasonable minimum and maximum salary the company expects to pay for this position.
Ewing, 425 Phillips Blvd, Ewing, New Jersey, United States of America
#J-18808-Ljbffr
Job Description
Posted Friday, April 24, 2026 at 4:00 AM
Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career.
The Special Products Specialist, under the direction of the Supervisor/Manager, analyzes and performs loan-level processes related to special loan products that include, ARM loans, Buydown Loans, Step Rates, SCRA, Bi-Weekly Loans, Partial Releases, Transfers of Ownership, and Balloons.
Responsibilities
Performs analysis of special loan portfolios to identify potential data errors
Analyzes and corrects payment applications related to special products and processes
Researches and analyzes loan documents and reviews daily reporting in order to perform loan level data corrections to special loan types
Effects system changes for modifications, ARMs, Balloons, Buydowns, Step Rate loans and custom requests from clients
Performs loan level reviews and provide results to department management
Be able to communicate effectively with Clients, Borrowers, and Client Relations by telecommunication and/or by correspondence
Assists in retention modification and recast programs and other client initiatives related to Special Products; including document preparation and borrower communication
Verifies data in the loan system, such as interest rate and principal and interest payment amount, to confirm accuracy
Ensures borrower notifications for interest rate and principal and interest adjustments on ARMs, Step Rates, and Interest Only loans are sent timely
Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications
High school diploma or GED required
Bachelor’s degree or equivalent work experience preferred
0 to 1 years of experience with Special Loan Products
Excellent written and verbal communication skills
Strong commitment to excellent customer service
It is critical that you have an understanding of the following:
Requirements under the Equal Credit Opportunity Act (ECOA) specifically:
notifications of action taken, ECOA notice, and statement of specific reasons,
notice of incomplete applications, and
specific rules concerning use of information.
Requirements under the Truth and Lending Act (TILA) specifically:
rate adjustments with corresponding change in payment, and
initial rate adjustments.
Requirements under the Servicemembers Civil Relief Act (SCRA) specifically, maximum rate of interest on debts incurred before military service and mortgages and trust deeds
Total Rewards
At Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, or status as a protected veteran.
Cenlar is a Drug-Free Workplace committed to maintaining a safe, healthy, and productive work environment. All employment offers are contingent upon successfully passing any required drug screening in accordance with applicable laws and company policy.
Cenlar complies with the Americans with Disabilities Act and state laws. Applicants needing accommodation for any hiring step—such as completing a form, test, or interview—should let us know by contacting recruitment@cenlar.com
The actual compensation offered will depend on factors including but not limited to the candidate's experience, qualifications, skills, and location. This range listed below represents the reasonable minimum and maximum salary the company expects to pay for this position.
Ewing, 425 Phillips Blvd, Ewing, New Jersey, United States of America
#J-18808-Ljbffr