Operations Supervisor
DSV Road GmbH, Chantilly, VA, United States
Location: USA - Chantilly, John Mosby Hwy
Division: Solutions
Job Posting Title: Operations Supervisor
Time Type: Full Time
POSITION SUMMARY
The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, Product slotting and customer communication activities daily, including labor scheduling, space utilization, equipment and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of products in a manner consistent with company service and cost objectives.
As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site‑specific policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Conduct staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
Effectively keep senior management and client representatives informed of critical issues that affect the operations.
Ensure the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manage operations to meet prescribed productivity and service goals. Comply with terms outlined in the site's operating agreement with the client.
Implement and report on ongoing cost savings measures. Provide ideas and suggestions for more efficient operations.
Meet all client specified KPIs and comply with Quality system requirements.
Manage the operations to achieve prescribed objectives. Apply sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members. Provide direction and support to Human Resources. Assist in creating programs for hiring, training, and professional development. Participate in performance evaluation system for recommending promotions, wage increases, and other HR activities.
Have overall training and evaluation responsibilities of warehouse staff.
Plan the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assess priorities based on time sensitivity and available resources. Assign duties to appropriate warehouse staff.
Review pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
Train new staff in assigned duties, or delegate training responsibility to experienced team members. Assess progress of trainees and add additional duties as appropriate.
Keep informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.
Assign supervisory duties to experienced team members acting as leads for lower‑level warehouse staff. Keep abreast of progress or problems.
Keep Manager advised of progress or problems requiring attention on a daily basis. Hold regular meetings with warehouse staff to assess the group’s overall status. Discuss ideas for improvement. Keep staff informed of new developments.
Assist in the physical operations as needed.
Deliver results by leveraging the skills of the right people at the right time.
Maintain high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
Provide ongoing growth and development opportunities for team members.
Provide input and conduct annual performance reviews for team members.
Support adherence to Standard Operating Procedures (SOPs).
Support and train team members with adherence to SOPs (corporate and client).
SKILLS & ABILITIES
Education & Experience
Must have a High school diploma or general education degree (GED).
3 years’ experience working in a logistics/distribution/relevant environment.
1 year experience in a supervisory role.
Preferred: Prior MHE certification / knowledge of basic MHE operation.
Certificates, Licenses, Registrations or Professional Designations
Satisfactory completion of a forklift training program.
Computer Skills
Proficient in Microsoft Office (Excel, Word, and Power Point).
RF Scanners.
WMS functions.
Language Skills
Business communication.
Mathematical Skills
Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.
Other Skills
Strong attention to detail accuracy and accomplish job tasks in a timely manner.
Good organizational and personnel skills.
Good communication skills, written and oral.
Good leadership, supervision, and planning skills.
Able to work flexible schedules, including nights and weekends, as required by the operation.
Participate in established cross training metrics activities with the opportunity to improve knowledge in multiple areas/departments and be able to assist as a back‑up when the need may arise.
Must be able to effectively adapt to change and thrive in a stimulating, fast‑paced work environment.
Work overtime as dictated by business whether mandatory or voluntary.
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
CORE COMPETENCIES
Leader of Others
Independent Contributor
Problem Solving
PHYSICAL DEMANDS
Occasionally
Frequently
Walking and Standing
Constantly
Ability to Lift/Carry and Push/Pull
Reach above shoulder, squat, or kneel.
Other Physical Requirements
No additional physical requirements beyond those listed above.
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Compensation
For this position, the expected base pay range is $65,000 - $70,000. Actual compensation will be determined based on job‑related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.
Benefits
DSV offers a comprehensive benefits program designed to support the health and well‑being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short‑and long‑term disability coverage. Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%. To support work‑life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.
Equal Employment Opportunity
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. DSV reserves the right to defer or close a vacancy at any time.
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Division: Solutions
Job Posting Title: Operations Supervisor
Time Type: Full Time
POSITION SUMMARY
The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, Product slotting and customer communication activities daily, including labor scheduling, space utilization, equipment and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of products in a manner consistent with company service and cost objectives.
As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site‑specific policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Conduct staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
Effectively keep senior management and client representatives informed of critical issues that affect the operations.
Ensure the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manage operations to meet prescribed productivity and service goals. Comply with terms outlined in the site's operating agreement with the client.
Implement and report on ongoing cost savings measures. Provide ideas and suggestions for more efficient operations.
Meet all client specified KPIs and comply with Quality system requirements.
Manage the operations to achieve prescribed objectives. Apply sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members. Provide direction and support to Human Resources. Assist in creating programs for hiring, training, and professional development. Participate in performance evaluation system for recommending promotions, wage increases, and other HR activities.
Have overall training and evaluation responsibilities of warehouse staff.
Plan the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assess priorities based on time sensitivity and available resources. Assign duties to appropriate warehouse staff.
Review pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
Train new staff in assigned duties, or delegate training responsibility to experienced team members. Assess progress of trainees and add additional duties as appropriate.
Keep informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.
Assign supervisory duties to experienced team members acting as leads for lower‑level warehouse staff. Keep abreast of progress or problems.
Keep Manager advised of progress or problems requiring attention on a daily basis. Hold regular meetings with warehouse staff to assess the group’s overall status. Discuss ideas for improvement. Keep staff informed of new developments.
Assist in the physical operations as needed.
Deliver results by leveraging the skills of the right people at the right time.
Maintain high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
Provide ongoing growth and development opportunities for team members.
Provide input and conduct annual performance reviews for team members.
Support adherence to Standard Operating Procedures (SOPs).
Support and train team members with adherence to SOPs (corporate and client).
SKILLS & ABILITIES
Education & Experience
Must have a High school diploma or general education degree (GED).
3 years’ experience working in a logistics/distribution/relevant environment.
1 year experience in a supervisory role.
Preferred: Prior MHE certification / knowledge of basic MHE operation.
Certificates, Licenses, Registrations or Professional Designations
Satisfactory completion of a forklift training program.
Computer Skills
Proficient in Microsoft Office (Excel, Word, and Power Point).
RF Scanners.
WMS functions.
Language Skills
Business communication.
Mathematical Skills
Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.
Other Skills
Strong attention to detail accuracy and accomplish job tasks in a timely manner.
Good organizational and personnel skills.
Good communication skills, written and oral.
Good leadership, supervision, and planning skills.
Able to work flexible schedules, including nights and weekends, as required by the operation.
Participate in established cross training metrics activities with the opportunity to improve knowledge in multiple areas/departments and be able to assist as a back‑up when the need may arise.
Must be able to effectively adapt to change and thrive in a stimulating, fast‑paced work environment.
Work overtime as dictated by business whether mandatory or voluntary.
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
CORE COMPETENCIES
Leader of Others
Independent Contributor
Problem Solving
PHYSICAL DEMANDS
Occasionally
Frequently
Walking and Standing
Constantly
Ability to Lift/Carry and Push/Pull
Reach above shoulder, squat, or kneel.
Other Physical Requirements
No additional physical requirements beyond those listed above.
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Compensation
For this position, the expected base pay range is $65,000 - $70,000. Actual compensation will be determined based on job‑related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.
Benefits
DSV offers a comprehensive benefits program designed to support the health and well‑being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short‑and long‑term disability coverage. Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%. To support work‑life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.
Equal Employment Opportunity
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. DSV reserves the right to defer or close a vacancy at any time.
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