Manager, Housing Compliance and Governance
Atlanta Housing (AH), Atlanta, GA, United States
Overview
Title: Manager, Housing Compliance and Governance
Department: Housing Choice Voucher Program
Pay Grade: O
Target Salary Range: $70,600 - $88,300
Position Summary: The Housing Compliance and Governance Manager will ensure that the Housing Assistance program, including Housing Choice, Homeflex, and AH-owned programs, adheres to all external and internal housing-related governance policies and regulations. This position will conduct regular audits, enhance and develop policies, manage Enterprise Income Verification (EIV), oversee the Inventory Management System/PIH Information Center (IMS/PIC), track the Two Year Tool (TYT), oversee HUD’s Special Program Voucher utilization, facilitate training, and collaborate with various teams to ensure compliance and promote best practices in housing governance.
Essential Duties and Responsibilities
Serve as a liaison between HUD, PHAs, state and local officials regarding housing compliance and governance.
Monitor changes in housing legislation and regulations, updating organizational policies and procedures as necessary.
Manage the PIH notices to provide guidance and updates applicable to AH housing programs.
Stay informed about industry best practices, housing compliance, and governance advancements.
Assess the compliance performance of internal operations and external partners.
Conduct targeted performance assessments on PHAs, identify deficiencies, recommend solutions, and provide technical assistance to improve customer service operations.
Develop and implement quality assurance strategies to enhance service efficiency and maintain regulatory compliance across AH Owned, Housing Choice, HomeFlex and RAD programs.
Utilize data management systems to track housing operations performance trends, compliance issues, and customer service efficiency.
Conduct regular time studies and assessments of housing staff processing to ensure compliance with applicable laws, regulations, and internal policies.
Review and analyze compliance data related to housing to identify trends, risks, and areas for improvement.
Prepare and present comprehensive reports on compliance findings, recommendations, and governance matters to leadership and stakeholders upon request.
Investigate and resolve compliance-related issues in housing programs, ensuring prompt and effective responses.
Serve as a point of contact for compliance inquiries and provide guidance and support to employees.
Maintain accurate records of compliance activities, audits, and governance-related documentation.
Oversee data upload to the IMS/PIC and EIV systems, close unresolved processes, and maintain security and data integrity.
Monitor AH’s lease-up goals for AH’s partners and HC, AH Owned, RAD and Homeflex properties.
Monitor the TYT process and provide status reports as required.
Maintain a customer-focused mindset, keeping the customer’s best interests in mind and striving to improve their experience.
Knowledge and Skill Requirements
Strong understanding of compliance regulations and standards relevant to the industry.
Knowledge of continuous improvement methodologies to identify opportunities for improving compliance-related processes.
Excellent analytical skills with a keen eye for detail and accuracy.
Strong communication and interpersonal skills and the ability to collaborate across departments.
Ability to handle sensitive information with confidentiality and integrity to meet compliance deadlines.
Ability to work in high-pressure situations with tight timelines.
Strong people leadership and development skills.
Ability to build strong partnerships and coordinate activities across multiple units and departments; ability to assess, plan, coordinate, and supervise projects.
Functional proficiency with Microsoft Office Suite and proprietary software; strategic use of technology to support organizational objectives (including but not limited to):
CRM systems experience
Compliance management tools and software
Yardi Voyager 7S, SharePoint, QCMS, HUD Systems (EIV, PIC), Financial Reconciliation, Audit Compliance (QA/QC)
Case Management, Written and Verbal Communication
Preferred
Familiarity with Section 8 housing and HUD policies/procedures and extensive knowledge of federal, state, and city agency laws, codes, rules, regulations, policies, and procedures relating to and impacting the HCVP.
Education and Experience
Bachelor’s degree in business, Communications, or a related field preferred.
Proven experience in customer service or a similar role, focusing on escalation management.
At least five (5) years of progressively responsible experience in Housing Choice, Public Housing, or related housing programs (e.g., HOME, LITH/Other).
At least two (2) years of experience with utilizing performance metrics and efficiency ratios typically used in production-oriented environments.
Formal certifications will be required within 12 months of date of hire; these may include job-relevant certifications and affiliations.
An equivalent combination of education, training, and experience may be substituted for a portion of the bachelor’s degree.
Working Conditions
Generally, work is in an office environment with occasional out-of-office time. Must be able to sit and stand for long periods. The role requires the ability to work in a deadline-focused and pressure-driven environment, with occasional overtime to meet workload demands. Must have and maintain a valid state of Georgia driver’s license and be able to be added to the company’s Authorized Drivers List for clearance.
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Title: Manager, Housing Compliance and Governance
Department: Housing Choice Voucher Program
Pay Grade: O
Target Salary Range: $70,600 - $88,300
Position Summary: The Housing Compliance and Governance Manager will ensure that the Housing Assistance program, including Housing Choice, Homeflex, and AH-owned programs, adheres to all external and internal housing-related governance policies and regulations. This position will conduct regular audits, enhance and develop policies, manage Enterprise Income Verification (EIV), oversee the Inventory Management System/PIH Information Center (IMS/PIC), track the Two Year Tool (TYT), oversee HUD’s Special Program Voucher utilization, facilitate training, and collaborate with various teams to ensure compliance and promote best practices in housing governance.
Essential Duties and Responsibilities
Serve as a liaison between HUD, PHAs, state and local officials regarding housing compliance and governance.
Monitor changes in housing legislation and regulations, updating organizational policies and procedures as necessary.
Manage the PIH notices to provide guidance and updates applicable to AH housing programs.
Stay informed about industry best practices, housing compliance, and governance advancements.
Assess the compliance performance of internal operations and external partners.
Conduct targeted performance assessments on PHAs, identify deficiencies, recommend solutions, and provide technical assistance to improve customer service operations.
Develop and implement quality assurance strategies to enhance service efficiency and maintain regulatory compliance across AH Owned, Housing Choice, HomeFlex and RAD programs.
Utilize data management systems to track housing operations performance trends, compliance issues, and customer service efficiency.
Conduct regular time studies and assessments of housing staff processing to ensure compliance with applicable laws, regulations, and internal policies.
Review and analyze compliance data related to housing to identify trends, risks, and areas for improvement.
Prepare and present comprehensive reports on compliance findings, recommendations, and governance matters to leadership and stakeholders upon request.
Investigate and resolve compliance-related issues in housing programs, ensuring prompt and effective responses.
Serve as a point of contact for compliance inquiries and provide guidance and support to employees.
Maintain accurate records of compliance activities, audits, and governance-related documentation.
Oversee data upload to the IMS/PIC and EIV systems, close unresolved processes, and maintain security and data integrity.
Monitor AH’s lease-up goals for AH’s partners and HC, AH Owned, RAD and Homeflex properties.
Monitor the TYT process and provide status reports as required.
Maintain a customer-focused mindset, keeping the customer’s best interests in mind and striving to improve their experience.
Knowledge and Skill Requirements
Strong understanding of compliance regulations and standards relevant to the industry.
Knowledge of continuous improvement methodologies to identify opportunities for improving compliance-related processes.
Excellent analytical skills with a keen eye for detail and accuracy.
Strong communication and interpersonal skills and the ability to collaborate across departments.
Ability to handle sensitive information with confidentiality and integrity to meet compliance deadlines.
Ability to work in high-pressure situations with tight timelines.
Strong people leadership and development skills.
Ability to build strong partnerships and coordinate activities across multiple units and departments; ability to assess, plan, coordinate, and supervise projects.
Functional proficiency with Microsoft Office Suite and proprietary software; strategic use of technology to support organizational objectives (including but not limited to):
CRM systems experience
Compliance management tools and software
Yardi Voyager 7S, SharePoint, QCMS, HUD Systems (EIV, PIC), Financial Reconciliation, Audit Compliance (QA/QC)
Case Management, Written and Verbal Communication
Preferred
Familiarity with Section 8 housing and HUD policies/procedures and extensive knowledge of federal, state, and city agency laws, codes, rules, regulations, policies, and procedures relating to and impacting the HCVP.
Education and Experience
Bachelor’s degree in business, Communications, or a related field preferred.
Proven experience in customer service or a similar role, focusing on escalation management.
At least five (5) years of progressively responsible experience in Housing Choice, Public Housing, or related housing programs (e.g., HOME, LITH/Other).
At least two (2) years of experience with utilizing performance metrics and efficiency ratios typically used in production-oriented environments.
Formal certifications will be required within 12 months of date of hire; these may include job-relevant certifications and affiliations.
An equivalent combination of education, training, and experience may be substituted for a portion of the bachelor’s degree.
Working Conditions
Generally, work is in an office environment with occasional out-of-office time. Must be able to sit and stand for long periods. The role requires the ability to work in a deadline-focused and pressure-driven environment, with occasional overtime to meet workload demands. Must have and maintain a valid state of Georgia driver’s license and be able to be added to the company’s Authorized Drivers List for clearance.
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