Wax Specialist
Learntastic, Charlottesville, VA, United States
Position Summary
The Wax Specialist is a licensed service professional who delivers high-quality body hair removal services while creating a warm, comfortable, and welcoming experience for every guest. As an expert in skin and waxing services, the Wax Specialist plays a key role in driving guest retention, product sales, and overall business performance. This role requires a passion for skincare, a commitment to hygiene and safety, and a strong focus on delivering exceptional guest experiences aligned with established standards.
Essential Responsibilities and Duties
Guest Experience & Service Standards
Greet every guest with professionalism, warmth, and enthusiasm.
Perform waxing services in accordance with established protocols, timing standards, and licensing requirements.
Educate guests on post-wax care, product recommendations, service frequency, and package savings opportunities.
Build strong relationships with guests to encourage repeat visits.
Sales & Goal Achievement
Consistently achieve or exceed individual service sales, rebooking, and product sales goals while contributing to overall business performance targets.
Leverage product knowledge and consultative selling techniques to enhance guest experience and retention.
Maintain strong knowledge of products and service offerings.
Recommend and promote appropriate skincare products and service packages.
Team Collaboration & Culture
Support team members and contribute to a positive, inclusive work environment.
Participate in ongoing training, skill development, and team meetings.
Uphold company values and service standards while modeling best practices in guest experience.
Hygiene & Safety
Adhere to strict sanitation and hygiene standards to ensure guest and team safety.
Maintain a clean, sterile, and organized treatment room at all times.
Follow all local and state licensing laws and regulations regarding sanitation, health, and safety.
Required Knowledge, Skills, and Abilities
Strong communication and customer service skills
Passion for beauty, wellness, and skincare
Energetic, positive, and professional demeanor
Education/Experience
Must hold a current state esthetician or cosmetology license
Previous waxing experience preferred but not required
Work Environment and Physical Demands
Flexible schedule, including availability for evenings and weekends
Travel requirements: As required
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions
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The Wax Specialist is a licensed service professional who delivers high-quality body hair removal services while creating a warm, comfortable, and welcoming experience for every guest. As an expert in skin and waxing services, the Wax Specialist plays a key role in driving guest retention, product sales, and overall business performance. This role requires a passion for skincare, a commitment to hygiene and safety, and a strong focus on delivering exceptional guest experiences aligned with established standards.
Essential Responsibilities and Duties
Guest Experience & Service Standards
Greet every guest with professionalism, warmth, and enthusiasm.
Perform waxing services in accordance with established protocols, timing standards, and licensing requirements.
Educate guests on post-wax care, product recommendations, service frequency, and package savings opportunities.
Build strong relationships with guests to encourage repeat visits.
Sales & Goal Achievement
Consistently achieve or exceed individual service sales, rebooking, and product sales goals while contributing to overall business performance targets.
Leverage product knowledge and consultative selling techniques to enhance guest experience and retention.
Maintain strong knowledge of products and service offerings.
Recommend and promote appropriate skincare products and service packages.
Team Collaboration & Culture
Support team members and contribute to a positive, inclusive work environment.
Participate in ongoing training, skill development, and team meetings.
Uphold company values and service standards while modeling best practices in guest experience.
Hygiene & Safety
Adhere to strict sanitation and hygiene standards to ensure guest and team safety.
Maintain a clean, sterile, and organized treatment room at all times.
Follow all local and state licensing laws and regulations regarding sanitation, health, and safety.
Required Knowledge, Skills, and Abilities
Strong communication and customer service skills
Passion for beauty, wellness, and skincare
Energetic, positive, and professional demeanor
Education/Experience
Must hold a current state esthetician or cosmetology license
Previous waxing experience preferred but not required
Work Environment and Physical Demands
Flexible schedule, including availability for evenings and weekends
Travel requirements: As required
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions
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