Fire Alarm Service Manager
Impact Fire Services, LLC, El Paso, TX, United States
Fire Alarm Service Manager
Position is located in Mobile, Alabama.
We are seeking a highly motivated and experienced Fire Alarm Service Manager to lead our Fire Alarm Service operations in both industrial and commercial environments. This role is responsible for overseeing a team of service technicians and a customer service administrative representative, ensuring exceptional service delivery, operational efficiency, and customer satisfaction.
Key Responsibilities
Oversee day-to-day operations of Fire Alarm Service, ensuring timely and compliant execution of Inspection, Testing, and Maintenance (ITM) contracts.
Lead and support the Service Coordination team to ensure efficient work order management and completion.
Provide accurate labor forecasting and resource planning.
Collaborate with leadership to set and achieve strategic and operational goals.
Maintain strong communication and collaboration across departments and with Impact Fire managers nationwide.
Ensure recruitment and employment practices align with company policies and compliance standards.
Foster strong customer relationships through proactive communication and responsive service.
Promote and enforce health and safety standards, working closely with Safety support services.
Mentor team members and cultivate a strong safety culture.
Support sales efforts through contract review, estimating, and business development activities.
Drive operational improvements and cost-effective practices.
Build and lead a high-performance team focused on quality, efficiency, and customer satisfaction.
Qualifications
5+ years of experience in fire alarm service and management.
NICET certification(s) in Fire Alarm and/or Special Hazards.
Ability to meet state and local licensure requirements.
Strong understanding of cost control, invoicing, and business operations.
Proven leadership and team-building skills.
Excellent communication, organizational, and administrative abilities.
Experience with business development and customer relationship management.
Proficiency in Microsoft Office 365 (Word, Excel, Outlook, OneDrive).
Ability to thrive in a fast-paced, dynamic environment with shifting priorities.
Benefits
Competitive compensation
Pay is on a weekly cycle, every Friday
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success
Exceptional guidance and support from our managers
Collaborative culture & environment
Robust training opportunities with company reimbursement upon achieving required licensing
Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
Opportunity to work alongside some of the best talent in the fire protection industry
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans.
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Position is located in Mobile, Alabama.
We are seeking a highly motivated and experienced Fire Alarm Service Manager to lead our Fire Alarm Service operations in both industrial and commercial environments. This role is responsible for overseeing a team of service technicians and a customer service administrative representative, ensuring exceptional service delivery, operational efficiency, and customer satisfaction.
Key Responsibilities
Oversee day-to-day operations of Fire Alarm Service, ensuring timely and compliant execution of Inspection, Testing, and Maintenance (ITM) contracts.
Lead and support the Service Coordination team to ensure efficient work order management and completion.
Provide accurate labor forecasting and resource planning.
Collaborate with leadership to set and achieve strategic and operational goals.
Maintain strong communication and collaboration across departments and with Impact Fire managers nationwide.
Ensure recruitment and employment practices align with company policies and compliance standards.
Foster strong customer relationships through proactive communication and responsive service.
Promote and enforce health and safety standards, working closely with Safety support services.
Mentor team members and cultivate a strong safety culture.
Support sales efforts through contract review, estimating, and business development activities.
Drive operational improvements and cost-effective practices.
Build and lead a high-performance team focused on quality, efficiency, and customer satisfaction.
Qualifications
5+ years of experience in fire alarm service and management.
NICET certification(s) in Fire Alarm and/or Special Hazards.
Ability to meet state and local licensure requirements.
Strong understanding of cost control, invoicing, and business operations.
Proven leadership and team-building skills.
Excellent communication, organizational, and administrative abilities.
Experience with business development and customer relationship management.
Proficiency in Microsoft Office 365 (Word, Excel, Outlook, OneDrive).
Ability to thrive in a fast-paced, dynamic environment with shifting priorities.
Benefits
Competitive compensation
Pay is on a weekly cycle, every Friday
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success
Exceptional guidance and support from our managers
Collaborative culture & environment
Robust training opportunities with company reimbursement upon achieving required licensing
Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
Opportunity to work alongside some of the best talent in the fire protection industry
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans.
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