Field Service Technician II
Stulz, Frederick, MD, United States
Must possess or be able to develop subject matter expertise of STULZ Precision Cooling and Ultrasonic Humidification products. The technician must possess a strong aptitude to master new product technologies, electrical schematics and product/controls integration. Must reliably provide Factory Authorized Services including: Start-up, Basic Product training, Commissioning Assistance, Preventive Maintenance, Diagnostic, Break/fix and BMS interface. Must possess and consistently demonstrate a strong work ethic and excellent time management, customer service, computer, verbal and writing skills. The technician must accurately report all quality assurance, installation and application deficiencies affecting warranty or unit performance.
Essential Duties and Responsibilities
Coordinate status of all service activity with Field Service Coordinators
Review in advance any technical information required for scheduled service
Minimize costs to the company from service and warranty transactions
Thoroughly document all service activity and promptly submit all reports
Provide follow‑up documentation to customers from site visits for start‑up, warranty, and performance evaluations
Report all expenses accurately and promptly
Maintain vehicle inventory as necessary
Available for overtime and off hour assignments
Available for travel as assigned
Attend Product Training sessions as assigned
Other duties as assigned including phone support when assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
High School Diploma and 1-2 years trade school education in HVAC/R and related areas.
Or 7 years related experience in the HVAC/R industry.
Certificates, Licenses, Registrations
Type II EPA certification for the handling and reclamation of refrigerants
Valid Driver’s License with a good driving record
Must be in the process training to attain or currently hold a Journeyman’s License for HVAC or equivalent license
OSHA10 Training
Language Skills
Ability to read and follow written instructions
Ability to speak effectively with employees of the organization
Ability to work from verbal instruction
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee is frequently required to walk and climb or balance. The employee must be able to climb ladders and work at heights. The employee must be able to lift and/or move up to 75 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to travel by air to various job sites.
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Essential Duties and Responsibilities
Coordinate status of all service activity with Field Service Coordinators
Review in advance any technical information required for scheduled service
Minimize costs to the company from service and warranty transactions
Thoroughly document all service activity and promptly submit all reports
Provide follow‑up documentation to customers from site visits for start‑up, warranty, and performance evaluations
Report all expenses accurately and promptly
Maintain vehicle inventory as necessary
Available for overtime and off hour assignments
Available for travel as assigned
Attend Product Training sessions as assigned
Other duties as assigned including phone support when assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
High School Diploma and 1-2 years trade school education in HVAC/R and related areas.
Or 7 years related experience in the HVAC/R industry.
Certificates, Licenses, Registrations
Type II EPA certification for the handling and reclamation of refrigerants
Valid Driver’s License with a good driving record
Must be in the process training to attain or currently hold a Journeyman’s License for HVAC or equivalent license
OSHA10 Training
Language Skills
Ability to read and follow written instructions
Ability to speak effectively with employees of the organization
Ability to work from verbal instruction
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee is frequently required to walk and climb or balance. The employee must be able to climb ladders and work at heights. The employee must be able to lift and/or move up to 75 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to travel by air to various job sites.
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