Genesys SME
3B Staffing LLC, Boston, MA, United States
Role: Genesys SME
Location: Hybrid
Duration: 6+ months
Details:
Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach
Ability to create omni-channel experience in integration with multiple digital channels
Good understanding of telephony, enterprise, and data integration, IVR flow design, optimization and implementation of effective knowledge management and self-service features
Collaborate with cross functional team for creating optimal solution and development
Please reach out Krish Sharma, krish@3bstaffing.com
Location: Hybrid
Duration: 6+ months
Details:
Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach
Ability to create omni-channel experience in integration with multiple digital channels
Good understanding of telephony, enterprise, and data integration, IVR flow design, optimization and implementation of effective knowledge management and self-service features
Collaborate with cross functional team for creating optimal solution and development
Please reach out Krish Sharma, krish@3bstaffing.com