Dental Patient Services Representative
Mendocino Community Health Clinic, Lakeport, CA, United States
At Mendocino Community Health Clinic (MCHC), we're all about making a positive impact. We're a mission-driven team that values collaboration, inclusion, and showing up for the people we serve. When you join us, you're not just doing a job, you're making a difference.
MCHC is seeking a Patient Services Representative (PSR) to join our Dental Department. As the first point of contact for dental patients, you play a critical role in creating a welcoming, organized, and supportive experience from check-in to check-out. This role is ideal for someone who thrives in a fast-paced environment, enjoys working as part of a care team, and is committed to providing exceptional customer service in a healthcare setting.
What You'll Do
Welcome patients and visitors with professionalism, courtesy, and warmth
Schedule and manage patient appointments, including follow-up visits
Verify insurance eligibility and guide patients through financial assistance options
Assist patients with registration, forms, and use of the patient portal
Collect payments and maintain accurate financial records
Maintain and update patient information in the Electronic Health Record (EHR)
Ensure reception and waiting areas are clean, organized, and welcoming
We Offer a Cadillac Benefits Package
Medical, Dental, and Vision Insurance
Paid Time off (PTO) and 9 Paid Holidays
Life Insurance
401(k) with up to 4% Employer Match
Flexible Spending Account (FSA)
Requirements
High School Diploma or General Education Degree (GED)
One or more years' customer service experience
Preferred Qualifications
Two or more years' reception experience in a dental or medical office
Bilingual, English/Spanish, fluent
Salary Description
$23 to $26 an hour, DOE
MCHC is seeking a Patient Services Representative (PSR) to join our Dental Department. As the first point of contact for dental patients, you play a critical role in creating a welcoming, organized, and supportive experience from check-in to check-out. This role is ideal for someone who thrives in a fast-paced environment, enjoys working as part of a care team, and is committed to providing exceptional customer service in a healthcare setting.
What You'll Do
Welcome patients and visitors with professionalism, courtesy, and warmth
Schedule and manage patient appointments, including follow-up visits
Verify insurance eligibility and guide patients through financial assistance options
Assist patients with registration, forms, and use of the patient portal
Collect payments and maintain accurate financial records
Maintain and update patient information in the Electronic Health Record (EHR)
Ensure reception and waiting areas are clean, organized, and welcoming
We Offer a Cadillac Benefits Package
Medical, Dental, and Vision Insurance
Paid Time off (PTO) and 9 Paid Holidays
Life Insurance
401(k) with up to 4% Employer Match
Flexible Spending Account (FSA)
Requirements
High School Diploma or General Education Degree (GED)
One or more years' customer service experience
Preferred Qualifications
Two or more years' reception experience in a dental or medical office
Bilingual, English/Spanish, fluent
Salary Description
$23 to $26 an hour, DOE