Rockford Overnight Dispatcher
Superior Ambulance Service, Inc., Rockford, IL, United States
Overview
History of the Company: Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 3,000 licensed EMT, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin with over 55 locations. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation. EMTs and Paramedics provide safe transportation and quality medical care to sick and injured individuals within the scope of state EMS regulations. Superior provides the highest quality care in emergencies and scheduled medical transports.
The dispatcher is responsible for dispatching, overseeing and maintaining the status of the gantt, monitoring Round Trip transports, giving out appropriate ETA’s, triaging ambulance response, and act as support to customer service representatives.
Expectation of Position:
Supports the company mission by exhibiting the following behavior with employees and providers:
Communication
Accountability
Responsiveness
Excellence and Competence
Responsibilities
The primary duties and responsibilities of the Dispatcher consist of, but are not limited to the following:
Be extremely knowledgeable in service area
Give appropriate ETA’s while accounting for type and level of response, traffic patterns, and weather conditions
Prioritize request for ambulance service
Monitoring Round Trip
Communicate issues to marketing, management, and customers as necessary
Assist EMT’s and Paramedics with directions as necessary
Maintain appropriate status of crews at all times
Delegate additional responsibilities to assistant as necessary
Assist in receiving and entering in request for transportation (phone and electronic portal)
Communicate patient diversions and keep all appropriate associated records
Maintain status records and give appropriate ETA’s for Critical Care Transport as necessary
Other duties as assigned
Qualifications
Map reading skills
Problem solving skills
Multi-tasking ability
Effective communication skills
Physical Demands
While performing the duties of the position, the employee is required to sit for long periods of time. Employee will be required to listen to radio traffic/PTT, communicate over the phone as well as monitor and respond to all Logis chat messages, and ability to type is required. Employee should be able to work under stressful conditions.
Work Environment
While performing the duties of the job, the employee has verbal contact with others and constantly works face to face with and around others. Consistently uses office equipment such as computer, radios, printers, fax machine, etc.
Benefits
Flexible Scheduling
Competitive Compensation
Opportunity to Work Overtime
Health/Dental/Life Insurance
Tuition Reimbursement
Opportunity for Career Growth
Check out our career site benefits page to learn about our comprehensive benefits options that include medical, vision, dental, 401k, disability, FSA, HSA, vacation and paid time off here.
Superior Ambulance Service is committed to attracting and retaining the best talent. We are an affirmative action/equal opportunity employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/D/V
Salary Range
USD $22.00 - USD $24.00 /Hr. rates offered based on years of experience and full time scheduled templates.
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History of the Company: Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 3,000 licensed EMT, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin with over 55 locations. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation. EMTs and Paramedics provide safe transportation and quality medical care to sick and injured individuals within the scope of state EMS regulations. Superior provides the highest quality care in emergencies and scheduled medical transports.
The dispatcher is responsible for dispatching, overseeing and maintaining the status of the gantt, monitoring Round Trip transports, giving out appropriate ETA’s, triaging ambulance response, and act as support to customer service representatives.
Expectation of Position:
Supports the company mission by exhibiting the following behavior with employees and providers:
Communication
Accountability
Responsiveness
Excellence and Competence
Responsibilities
The primary duties and responsibilities of the Dispatcher consist of, but are not limited to the following:
Be extremely knowledgeable in service area
Give appropriate ETA’s while accounting for type and level of response, traffic patterns, and weather conditions
Prioritize request for ambulance service
Monitoring Round Trip
Communicate issues to marketing, management, and customers as necessary
Assist EMT’s and Paramedics with directions as necessary
Maintain appropriate status of crews at all times
Delegate additional responsibilities to assistant as necessary
Assist in receiving and entering in request for transportation (phone and electronic portal)
Communicate patient diversions and keep all appropriate associated records
Maintain status records and give appropriate ETA’s for Critical Care Transport as necessary
Other duties as assigned
Qualifications
Map reading skills
Problem solving skills
Multi-tasking ability
Effective communication skills
Physical Demands
While performing the duties of the position, the employee is required to sit for long periods of time. Employee will be required to listen to radio traffic/PTT, communicate over the phone as well as monitor and respond to all Logis chat messages, and ability to type is required. Employee should be able to work under stressful conditions.
Work Environment
While performing the duties of the job, the employee has verbal contact with others and constantly works face to face with and around others. Consistently uses office equipment such as computer, radios, printers, fax machine, etc.
Benefits
Flexible Scheduling
Competitive Compensation
Opportunity to Work Overtime
Health/Dental/Life Insurance
Tuition Reimbursement
Opportunity for Career Growth
Check out our career site benefits page to learn about our comprehensive benefits options that include medical, vision, dental, 401k, disability, FSA, HSA, vacation and paid time off here.
Superior Ambulance Service is committed to attracting and retaining the best talent. We are an affirmative action/equal opportunity employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/D/V
Salary Range
USD $22.00 - USD $24.00 /Hr. rates offered based on years of experience and full time scheduled templates.
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