ServiceNow Solutions Architect
Nüvitek, New York, NY, United States
ServiceNow Solutions Architect
Department:
ServiceNow
Employment Type:
Full Time
Location:
Remote
Compensation:
$175,000 - $195,000 / year
Description
At
Nüvitek , customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.
As a
ServiceNow Solutions Architec t, you will play a vital role at Nuvitek. You be working closely with an equally enthusiastic team of developers and engineers working in an Agile environment to modernize our customer's application using low-code solutions and enhance the ServiceNow platform for our organization. As part of the process, you will be learning from peers/ seniors and will be mentoring juniors in your tenure with Nuvitek.
In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
Key Responsibilities
Support CSM, ITSM, HRSD, ITOM ServiceNow applications.
Maintain the stability and usability of the ServiceNow platform across production and non-production environments.
Performs application maintenance to include performance monitoring and error identification and remediation.
Manage key stakeholders both internally and externally.
Manages ServiceNow instance security: user/group access, administration, access control lists.
Initiate health scans and tracks the remediation of findings.
Develop automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages.
Use good coding practices, to ensure reliable, durable code.
Understand customer critical business issues, requirements, and outcomes
Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies
Incorporate ServiceNow best practices and accelerators.
Lead technical aspects of the ServiceNow implementation
Provide technical guidance during workshops and assist in the creation and refinement of stories
If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices
Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligning to desired Business outcomes
Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client's needs
Demonstrating experience working with workflows in two or more key areas of the ServiceNow platform (e.g. ITSM, CSM, HR, ITOM, SecOps)
Understanding and having experience in driving process optimisation, efficiencies and productivity using automation
Act as a mentor to support less experienced colleagues
Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
Contribute to the development of opportunities and provide input to grow our business
Skills, Knowledge and Expertise
Bachelor's degree from an accredited institute (preferably in Mathematics, Information Technology, Computer Science, or Engineering)
Minimum of 12 years of prior relevant experience or Masters with 10 - 13 years of prior relevant experience in technical domain.
Minimum of 3+ years' experience in system administration in particular in a service desk environment.
Implementation and integration experience with ServiceNow CSM, ITSM and HRSD modules
Good communication and soft skills to be able to ask the customer the right questions and understand requirements from a user perspective.
Experience with ServiceNow and applying ITIL standards.
Hold a ServiceNow System Administrator certification and Implementation Specialist
Experience with Data Migration
Must be a ServiceNow Certified Technical Architect (CTA)
It would be great if you also had:
Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow
Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision
Experience in handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and Agile project management.
Strong troubleshooting and problem-solving skills, along with strong organizational and time management skills.
Good communication and interpersonal skills in a remote environment
Experience working with software development team members.
Other open sources technology experience preferred
Benefits
Nuvitek is proud to offer a comprehensive benefits package:
Medical Insurance
Dental Insurance
Vision Insurance
Disability and Life Insurance
Parental Leave
401K
Paid Time Off
Equal Opportunity Employer Statement
Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Department:
ServiceNow
Employment Type:
Full Time
Location:
Remote
Compensation:
$175,000 - $195,000 / year
Description
At
Nüvitek , customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.
As a
ServiceNow Solutions Architec t, you will play a vital role at Nuvitek. You be working closely with an equally enthusiastic team of developers and engineers working in an Agile environment to modernize our customer's application using low-code solutions and enhance the ServiceNow platform for our organization. As part of the process, you will be learning from peers/ seniors and will be mentoring juniors in your tenure with Nuvitek.
In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
Key Responsibilities
Support CSM, ITSM, HRSD, ITOM ServiceNow applications.
Maintain the stability and usability of the ServiceNow platform across production and non-production environments.
Performs application maintenance to include performance monitoring and error identification and remediation.
Manage key stakeholders both internally and externally.
Manages ServiceNow instance security: user/group access, administration, access control lists.
Initiate health scans and tracks the remediation of findings.
Develop automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages.
Use good coding practices, to ensure reliable, durable code.
Understand customer critical business issues, requirements, and outcomes
Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies
Incorporate ServiceNow best practices and accelerators.
Lead technical aspects of the ServiceNow implementation
Provide technical guidance during workshops and assist in the creation and refinement of stories
If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices
Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligning to desired Business outcomes
Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client's needs
Demonstrating experience working with workflows in two or more key areas of the ServiceNow platform (e.g. ITSM, CSM, HR, ITOM, SecOps)
Understanding and having experience in driving process optimisation, efficiencies and productivity using automation
Act as a mentor to support less experienced colleagues
Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
Contribute to the development of opportunities and provide input to grow our business
Skills, Knowledge and Expertise
Bachelor's degree from an accredited institute (preferably in Mathematics, Information Technology, Computer Science, or Engineering)
Minimum of 12 years of prior relevant experience or Masters with 10 - 13 years of prior relevant experience in technical domain.
Minimum of 3+ years' experience in system administration in particular in a service desk environment.
Implementation and integration experience with ServiceNow CSM, ITSM and HRSD modules
Good communication and soft skills to be able to ask the customer the right questions and understand requirements from a user perspective.
Experience with ServiceNow and applying ITIL standards.
Hold a ServiceNow System Administrator certification and Implementation Specialist
Experience with Data Migration
Must be a ServiceNow Certified Technical Architect (CTA)
It would be great if you also had:
Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow
Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision
Experience in handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and Agile project management.
Strong troubleshooting and problem-solving skills, along with strong organizational and time management skills.
Good communication and interpersonal skills in a remote environment
Experience working with software development team members.
Other open sources technology experience preferred
Benefits
Nuvitek is proud to offer a comprehensive benefits package:
Medical Insurance
Dental Insurance
Vision Insurance
Disability and Life Insurance
Parental Leave
401K
Paid Time Off
Equal Opportunity Employer Statement
Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.