Machine Learning Engineer/Data Scientist
3B Staffing LLC, Tampa, FL, United States
POSITION
Machine Learning Engineer/Data Scientist
LOCATION
Remote
DURATION
6-12 mo
INTERVIEW TYPE
Video
VISA RESTRICTIONS
None
REQUIRED SKILLS
Python
SQL
Data Science
NLP
Machine Learning
Required Capabilities:
• True Data Scientist with strong NLP, not a software engineer.
• SQL for Gridspsace opporability
• Python
• Nice to have domino lab
Introduction:
Join our dynamic team at Kforce, a leading player in the insurance industry, as a Data Scientist. You will be pivotal in enhancing our customer interactions by developing advanced data solutions focused on analyzing call quality within our contact center. This role requires a blend of expertise in Python, SQL, and NLP technologies to drive improvements and deliver actionable insights.
Responsibilities:
- Data Analysis and Modeling: Utilize Python and SQL to gather, process, and analyze large datasets related to customer interactions within the contact center
- Data Scientist, someone with strong SQL, Python, and NLP (e.g. Sentence Transformers) experience and is able to learn the quality space quickly
-NLP Implementations: Develop and implement NLP models to analyze and interpret complex linguistic data from customer calls, extracting insights to improve call quality and customer satisfaction.
Solution Development: Design and build scalable data solutions that integrate with existing contact center technologies to monitor, report, and improve call quality metrics.
Cross-functional Collaboration: Work closely with IT, customer service, and quality assurance teams to align data science projects with business objectives and ensure seamless implementation.
-Continuous Improvement: Monitor model performance and make continuous improvements, adapting to new challenges and changing business needs.
Reporting and Visualization: Create reports and dashboards for business stakeholders, providing clear visualizations and actionable insights from complex datasets.
Requirements:
Education & Experience:
- Bachelor's or Master's degree in Data Science, Computer Science, Statistics, or a related field.
- Proven experience in data science with a strong focus on Python and SQL.
- Experience in applying NLP techniques in a business environment, preferably in a contact center or customer service setting.
Technical Skills:
- Expertise in Python programming and familiarity with data science libraries (e.g., Pandas, NumPy, SciPy).
- Proficient in SQL and experience with database management systems.
- Hands-on experience with NLP tools and libraries (e.g., NLTK, spaCy, or Transformers).
Soft Skills:
- Strong analytical and problem-solving abilities.
- Excellent communication and collaboration skills.
- Ability to translate complex data into actionable insights for non-technical stakeholders.
Technology:
We are looking for a data scientist
NLP
Other skills: SQL, Python, NLP, Automation
Domino Data Lab
Machine Learning Engineer/Data Scientist
LOCATION
Remote
DURATION
6-12 mo
INTERVIEW TYPE
Video
VISA RESTRICTIONS
None
REQUIRED SKILLS
Python
SQL
Data Science
NLP
Machine Learning
Required Capabilities:
• True Data Scientist with strong NLP, not a software engineer.
• SQL for Gridspsace opporability
• Python
• Nice to have domino lab
Introduction:
Join our dynamic team at Kforce, a leading player in the insurance industry, as a Data Scientist. You will be pivotal in enhancing our customer interactions by developing advanced data solutions focused on analyzing call quality within our contact center. This role requires a blend of expertise in Python, SQL, and NLP technologies to drive improvements and deliver actionable insights.
Responsibilities:
- Data Analysis and Modeling: Utilize Python and SQL to gather, process, and analyze large datasets related to customer interactions within the contact center
- Data Scientist, someone with strong SQL, Python, and NLP (e.g. Sentence Transformers) experience and is able to learn the quality space quickly
-NLP Implementations: Develop and implement NLP models to analyze and interpret complex linguistic data from customer calls, extracting insights to improve call quality and customer satisfaction.
Solution Development: Design and build scalable data solutions that integrate with existing contact center technologies to monitor, report, and improve call quality metrics.
Cross-functional Collaboration: Work closely with IT, customer service, and quality assurance teams to align data science projects with business objectives and ensure seamless implementation.
-Continuous Improvement: Monitor model performance and make continuous improvements, adapting to new challenges and changing business needs.
Reporting and Visualization: Create reports and dashboards for business stakeholders, providing clear visualizations and actionable insights from complex datasets.
Requirements:
Education & Experience:
- Bachelor's or Master's degree in Data Science, Computer Science, Statistics, or a related field.
- Proven experience in data science with a strong focus on Python and SQL.
- Experience in applying NLP techniques in a business environment, preferably in a contact center or customer service setting.
Technical Skills:
- Expertise in Python programming and familiarity with data science libraries (e.g., Pandas, NumPy, SciPy).
- Proficient in SQL and experience with database management systems.
- Hands-on experience with NLP tools and libraries (e.g., NLTK, spaCy, or Transformers).
Soft Skills:
- Strong analytical and problem-solving abilities.
- Excellent communication and collaboration skills.
- Ability to translate complex data into actionable insights for non-technical stakeholders.
Technology:
We are looking for a data scientist
NLP
Other skills: SQL, Python, NLP, Automation
Domino Data Lab