Billing Supervisor
Colonial Group, Inc., Savannah, GA, United States
Position Summary
The Billing Specialist Supervisor is responsible for overseeing the billing process for all CCS orders, working with internal departments, suppliers, carriers, and external contacts to ensure timely billing. Under the direction of the Customer Service Manager, this role handles billing and customer service tasks, prioritizing workload effectively.
Job Expectations and Duties
Respond to customer and inter-departmental e-mails and calls; research billing and inventory issues, determine root causes and collaborate to implement solutions.
Work with the Credit Manager on billing issues for CCS accounts.
Research discrepancies, verify billing accuracy, correct and troubleshoot errors.
Plan supervisory activities, manage timekeeping, and conduct performance evaluations with the Customer Service Manager.
Ensure deadlines are met according to department closing dates.
Invoicing customers within the Days to Bill average set by management; track delays and resolve issues to expedite invoicing, and create, maintain, and distribute related reports.
Oversee the invoice process for customer portals.
Track, request, and enter CUPS credits for applicable accounts monthly or quarterly.
Monitor terminal charges.
Maintain monthly reconciliation reports with AP for vendors.
Maintain the Ethanol Tax spreadsheet.
Maintain training manuals for invoicing processes and train direct reports and new hires.
Coordinate between operations, sales, billing, quality, and A/P for vendor payments.
Complete other projects, reports, or tasks assigned by the Manager.
Qualifications and Requirements
High School Diploma or GED required.
Associate’s Degree in Business Administration, Accounting, Finance, or similar preferred.
Minimum 3 years’ experience in billing, invoicing, and/or accounts payable.
Familiarity with chemical distribution or transportation industries required.
Knowledge of billing systems (JDE, Bottomline).
Knowledge of demurrage, freight charges, and other financial impacts desirable.
Ability to meet diverse customer billing needs, including special invoicing.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) required.
Strong computer skills, including databases and CRM systems, required.
Physical Requirements
The job requires regular sitting, standing, walking, and occasional lifting or moving of up to 20 pounds.
Eligibility Requirements
Hiring is contingent upon eligibility to work in the United States.
Equal Opportunity
Colonial Group, Inc. is an EEO/AA employer committed to diversity and inclusiveness. Applications from qualified individuals are encouraged. Discrimination is prohibited based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.
Additional Information
This position description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. No part of this position description shall be construed as an employment contract. Employment with Colonial Group, Inc. is at will and constrained by the laws of the state wherein the employee performs the service.
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The Billing Specialist Supervisor is responsible for overseeing the billing process for all CCS orders, working with internal departments, suppliers, carriers, and external contacts to ensure timely billing. Under the direction of the Customer Service Manager, this role handles billing and customer service tasks, prioritizing workload effectively.
Job Expectations and Duties
Respond to customer and inter-departmental e-mails and calls; research billing and inventory issues, determine root causes and collaborate to implement solutions.
Work with the Credit Manager on billing issues for CCS accounts.
Research discrepancies, verify billing accuracy, correct and troubleshoot errors.
Plan supervisory activities, manage timekeeping, and conduct performance evaluations with the Customer Service Manager.
Ensure deadlines are met according to department closing dates.
Invoicing customers within the Days to Bill average set by management; track delays and resolve issues to expedite invoicing, and create, maintain, and distribute related reports.
Oversee the invoice process for customer portals.
Track, request, and enter CUPS credits for applicable accounts monthly or quarterly.
Monitor terminal charges.
Maintain monthly reconciliation reports with AP for vendors.
Maintain the Ethanol Tax spreadsheet.
Maintain training manuals for invoicing processes and train direct reports and new hires.
Coordinate between operations, sales, billing, quality, and A/P for vendor payments.
Complete other projects, reports, or tasks assigned by the Manager.
Qualifications and Requirements
High School Diploma or GED required.
Associate’s Degree in Business Administration, Accounting, Finance, or similar preferred.
Minimum 3 years’ experience in billing, invoicing, and/or accounts payable.
Familiarity with chemical distribution or transportation industries required.
Knowledge of billing systems (JDE, Bottomline).
Knowledge of demurrage, freight charges, and other financial impacts desirable.
Ability to meet diverse customer billing needs, including special invoicing.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) required.
Strong computer skills, including databases and CRM systems, required.
Physical Requirements
The job requires regular sitting, standing, walking, and occasional lifting or moving of up to 20 pounds.
Eligibility Requirements
Hiring is contingent upon eligibility to work in the United States.
Equal Opportunity
Colonial Group, Inc. is an EEO/AA employer committed to diversity and inclusiveness. Applications from qualified individuals are encouraged. Discrimination is prohibited based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.
Additional Information
This position description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. No part of this position description shall be construed as an employment contract. Employment with Colonial Group, Inc. is at will and constrained by the laws of the state wherein the employee performs the service.
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