Technical Order Coordinator (Detailer)
VT Industries, Inc., Two Rivers, WI, United States
The Technical Order Coordinator (Detailer) verifies the accuracy of online orders and manually enters orders received via email into VTOnline. This position checks record entries for accuracy and authorizes the ordering of materials. The Technical Order Coordinator (Detailer) requires an understanding of the VT product offering, construction, labeling, and hardware restrictions.
Essential Job Functions
Complete orders efficiently, accurately, and on time to meet scheduled delivery requirements
Process orders and allocate materials
Read basic hardware templates to determine machining requirements and fire label requirements
Identify issues with orders and provide solutions or corrections
Verify data integrity before order is released to production
Develop and maintain constructive and cooperative working relationships with others
Communicate with customers to resolve conflicts between customer requests and state and federal building codes and regulations
Review blueprints / drawings, CAD designs and elevations; discuss manufacturing capabilities with engineering, architects, contractors, and customers
Process order revisions and suggest alternative products when appropriateCross train to increase technical knowledge base and to assist with the entry of technical specifications on orders across multiple product lines
Relay order information to purchasing, manufacturing, sales, and production control
Build and maintain customer relationships
Assist the Claims Department in resolving customer complaints and special requests
Other duties as assigned
Position Requirements
Qualifications
Ability to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals
Eager and willing to gain knowledge of door products and processes
Able to work independently
Knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, and other office procedures and terminology
Knowledge of principles and processes for providing customer service
Excellent verbal and written communication skills
Time management skills to meet or exceed department productivity goals
Multi-tasker with strong organizational and word processing skills
Reliable
Ability to work in a fast-paced environment
All team members are expected to follow the Code of Conduct to the highest standards as well as to adhere to the Attendance Policy of VT Industries.
Physical Requirements
Tolerance for sitting long periods of time. Possess finger dexterity to write, type, and use a calculator. Maintain adequate vision to view small print and computer terminal. Ability to speak and hear, walk throughout facilities with occasional light lifting (25 pounds), stooping, kneeling, crouching, and reaching with hands and arms required. Ability to travel between multiple facilities as required to perform core job duties.
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Essential Job Functions
Complete orders efficiently, accurately, and on time to meet scheduled delivery requirements
Process orders and allocate materials
Read basic hardware templates to determine machining requirements and fire label requirements
Identify issues with orders and provide solutions or corrections
Verify data integrity before order is released to production
Develop and maintain constructive and cooperative working relationships with others
Communicate with customers to resolve conflicts between customer requests and state and federal building codes and regulations
Review blueprints / drawings, CAD designs and elevations; discuss manufacturing capabilities with engineering, architects, contractors, and customers
Process order revisions and suggest alternative products when appropriateCross train to increase technical knowledge base and to assist with the entry of technical specifications on orders across multiple product lines
Relay order information to purchasing, manufacturing, sales, and production control
Build and maintain customer relationships
Assist the Claims Department in resolving customer complaints and special requests
Other duties as assigned
Position Requirements
Qualifications
Ability to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals
Eager and willing to gain knowledge of door products and processes
Able to work independently
Knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, and other office procedures and terminology
Knowledge of principles and processes for providing customer service
Excellent verbal and written communication skills
Time management skills to meet or exceed department productivity goals
Multi-tasker with strong organizational and word processing skills
Reliable
Ability to work in a fast-paced environment
All team members are expected to follow the Code of Conduct to the highest standards as well as to adhere to the Attendance Policy of VT Industries.
Physical Requirements
Tolerance for sitting long periods of time. Possess finger dexterity to write, type, and use a calculator. Maintain adequate vision to view small print and computer terminal. Ability to speak and hear, walk throughout facilities with occasional light lifting (25 pounds), stooping, kneeling, crouching, and reaching with hands and arms required. Ability to travel between multiple facilities as required to perform core job duties.
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr