Technical Support Engineer | Bulgaria | Sofia - Bulgaria (Office)
Cohesity Inc., Santa Clara, CA, United States
Cohesity is the leader in AI‑powered data security. Over 13,600 enterprise customers, including more than 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. The company secures and protects data on‑premises, in the cloud, and at the edge, backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others. Cohesity is headquartered in Santa Clara, CA, with offices around the globe. We have been named a Leader by multiple analyst firms and are recognized for Innovation, Product Strength, and Simplicity in Design.
Want to join the leader in AI‑powered data security?
Join Cohesity as a Technical Support Engineer in Bulgaria and become part of a team that is reshaping data management.
This role focuses on supporting and resolving data protection issues across traditional platforms, including DataProtect, NetBackup, Appliances, Cloud, databases, and more. You will collaborate closely with highly skilled engineers from our team, striving to deliver flawless support and powerful solutions to our global customers.
How you'll spend your time here
Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter
Use available tools to investigate and troubleshoot technical issues
Record customer interactions, including investigation, troubleshooting, and the resolution of issues
Work closely with Cohesity engineering and account management teams
Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
Provide the best experience possible for Cohesity customers
Manage workload to ensure that all customer issues are resolved in a timely manner
Assist in the development of comprehensive and reusable self‑service solutions for future incidents
Develop knowledge base article.
We would love to talk to you if you have many of the following
Degree in Computer Science, Information Systems or related field & graduating in 2025 or 2026
Troubleshooting & Problem‑Solving – Ability to diagnose and resolve technical issues quickly.
Operating Systems Knowledge – Familiarity with Windows, macOS, Linux.
Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches.
Basic Scripting & Automation (optional but valuable) – Knowledge of PowerShell, Bash, or Python.
Must be fluent in English. Additional languages would be an advantage.
Applicants must currently be in Bulgaria or Europe and be willing to relocate to Bulgaria
Equal Employment Opportunity Employer (EEOE)
Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know.
In‑Office Expectations
Employees who are within a reasonable commute (e.g., within a forty‑five (45) minute average travel time) work out of our core offices 2–3 days a week of their choosing.
Location and Availability
Applicants must currently be in Bulgaria or Europe and be willing to relocate to Bulgaria. Interested candidates based outside designated areas are welcome to apply, provided they have the right to work in the job location.
Company Culture and Benefits
At Cohesity, we work hard and move fast, and we are not afraid to push boundaries to deliver exceptional work. We value integrity and respect, grant you tools for success, encourage growth through continuous learning, and celebrate individual and collective achievements.
We strive to provide a parity of benefits across regions, and while regulations differ, we believe in taking care of our employees and families.
Healthcare coverage for you and your family
Paid parental leave
Flexible paid time off
Additional company‑wide days off throughout the year
A robust wellness program
Continuous learning opportunities
A competitive salary and additional benefits package
#J-18808-Ljbffr
Want to join the leader in AI‑powered data security?
Join Cohesity as a Technical Support Engineer in Bulgaria and become part of a team that is reshaping data management.
This role focuses on supporting and resolving data protection issues across traditional platforms, including DataProtect, NetBackup, Appliances, Cloud, databases, and more. You will collaborate closely with highly skilled engineers from our team, striving to deliver flawless support and powerful solutions to our global customers.
How you'll spend your time here
Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter
Use available tools to investigate and troubleshoot technical issues
Record customer interactions, including investigation, troubleshooting, and the resolution of issues
Work closely with Cohesity engineering and account management teams
Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
Provide the best experience possible for Cohesity customers
Manage workload to ensure that all customer issues are resolved in a timely manner
Assist in the development of comprehensive and reusable self‑service solutions for future incidents
Develop knowledge base article.
We would love to talk to you if you have many of the following
Degree in Computer Science, Information Systems or related field & graduating in 2025 or 2026
Troubleshooting & Problem‑Solving – Ability to diagnose and resolve technical issues quickly.
Operating Systems Knowledge – Familiarity with Windows, macOS, Linux.
Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches.
Basic Scripting & Automation (optional but valuable) – Knowledge of PowerShell, Bash, or Python.
Must be fluent in English. Additional languages would be an advantage.
Applicants must currently be in Bulgaria or Europe and be willing to relocate to Bulgaria
Equal Employment Opportunity Employer (EEOE)
Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know.
In‑Office Expectations
Employees who are within a reasonable commute (e.g., within a forty‑five (45) minute average travel time) work out of our core offices 2–3 days a week of their choosing.
Location and Availability
Applicants must currently be in Bulgaria or Europe and be willing to relocate to Bulgaria. Interested candidates based outside designated areas are welcome to apply, provided they have the right to work in the job location.
Company Culture and Benefits
At Cohesity, we work hard and move fast, and we are not afraid to push boundaries to deliver exceptional work. We value integrity and respect, grant you tools for success, encourage growth through continuous learning, and celebrate individual and collective achievements.
We strive to provide a parity of benefits across regions, and while regulations differ, we believe in taking care of our employees and families.
Healthcare coverage for you and your family
Paid parental leave
Flexible paid time off
Additional company‑wide days off throughout the year
A robust wellness program
Continuous learning opportunities
A competitive salary and additional benefits package
#J-18808-Ljbffr