Real-Time Contact Center Traffic Specialist

Sports Endeavors, LLC is looking for a Traffic Team Associate in Hillsborough, North Carolina. The role focuses on ensuring proper staffing levels for calls and emails, with responsibilities that include monitoring agents' adherence to schedules and providing daily updates. Candidates should have strong customer service skills, analytical capabilities, and a keen eye for detail. Additionally, the ability to communicate clearly and motivate others is essential as the position requires working on weekends and during busy periods.
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