Technology Specialist (Service Desk)
UHY International Ltd., Farmington Hills, MI, United States
JOB SUMMARY
As a Technology Specialist on the IT Support Services team, you will be responsible for providing technical assistance to computer system users. In addition, in this role, you will be a resource for Associate Technology Specialists.
JOB DESCRIPTION
Answer user inquiries regarding computer software or hardware operation to resolve problems
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Refer major hardware or software problems or defective products to vendors or technicians for service
Enter commands and observe system functioning to verify correct operations and detect errors
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Supervisory responsibilities
None
Work environment
Work is conducted in a professional office environment with minimal distractions
Physical demands
Prolonged periods of sitting at a desk and performing work in front of a computer screen for long periods of time
Must be able to lift up to 25 pounds at a time
Travel required
No
Required education and experience
High School Diploma (or GED or High School Equivalence Certificate)
1+ years in relevant position
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the colleague for this job. Duties, responsibilities and activities may change at any time with or without notice.
WHO WE ARE
UHY is one of the nation's largest professional services firms providing audit, tax, consulting and advisory services to clients primarily in the dynamic middle market. We are trailblazers who bring our experience from working within numerous industries to our clients so that we can provide them with a 360-degree view of their businesses. Together with our clients, UHY works collaboratively to develop flexible, innovative solutions that meet our clients' business challenges. As an independent member of UHY International, we are proud to be a part of a top 20 international network of independent accounting and consulting firms.
WHAT WE OFFER
POSITIVE WORK ENVIRONMENT
Enjoy a collaborative and supportive work environment where teamwork is valued.
ATTRACTIVE COMPENSATION PACKAGES
Our compensation is competitive and tailored to reflect the role, qualifications, and expertise of each individual.
COMPREHENSIVE BENEFIT PACKAGE
Access comprehensive benefits including group health insurance, dental and vision coverage, 401(k) retirement plans, and generous paid time off (PTO) allowances.
As a Technology Specialist on the IT Support Services team, you will be responsible for providing technical assistance to computer system users. In addition, in this role, you will be a resource for Associate Technology Specialists.
JOB DESCRIPTION
Answer user inquiries regarding computer software or hardware operation to resolve problems
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Refer major hardware or software problems or defective products to vendors or technicians for service
Enter commands and observe system functioning to verify correct operations and detect errors
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Supervisory responsibilities
None
Work environment
Work is conducted in a professional office environment with minimal distractions
Physical demands
Prolonged periods of sitting at a desk and performing work in front of a computer screen for long periods of time
Must be able to lift up to 25 pounds at a time
Travel required
No
Required education and experience
High School Diploma (or GED or High School Equivalence Certificate)
1+ years in relevant position
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the colleague for this job. Duties, responsibilities and activities may change at any time with or without notice.
WHO WE ARE
UHY is one of the nation's largest professional services firms providing audit, tax, consulting and advisory services to clients primarily in the dynamic middle market. We are trailblazers who bring our experience from working within numerous industries to our clients so that we can provide them with a 360-degree view of their businesses. Together with our clients, UHY works collaboratively to develop flexible, innovative solutions that meet our clients' business challenges. As an independent member of UHY International, we are proud to be a part of a top 20 international network of independent accounting and consulting firms.
WHAT WE OFFER
POSITIVE WORK ENVIRONMENT
Enjoy a collaborative and supportive work environment where teamwork is valued.
ATTRACTIVE COMPENSATION PACKAGES
Our compensation is competitive and tailored to reflect the role, qualifications, and expertise of each individual.
COMPREHENSIVE BENEFIT PACKAGE
Access comprehensive benefits including group health insurance, dental and vision coverage, 401(k) retirement plans, and generous paid time off (PTO) allowances.