Mantles F&B Supervisor
Sun Peaks Grand Hotel, Plaza, ND, United States
Careers with Sun Peaks Grand Hotel & Conference Centre
Careers At Sun Peaks Grand Hotel
Current job opportunities are posted here as they become available.
Mantles Restaurant & Lounge, situated in Sun Peaks Grand's lower lobby, seeks a Food & Beverage Supervisor to enhance guest experiences and maintain a positive workplace culture.
Responsibilities include overseeing daily operations, collaborating with the culinary team, and ensuring exceptional guest service. The ideal candidate is a passionate, communicative enthusiast who loves food, drinks, and the mountains. In addition to competitive benefits and a supportive work culture, Sun Peaks Grand offers free skiing, snowboarding, golfing, biking, and hiking access. Fill out an application and join our team to work, live and play where you belong.
Compensation Information:
$22.35 per hour
Physical Requirement:
Medium; work activities involve handling loads up to 20kg; both in an indoor & outdoor environment.
This job position requires physical presence at the designated location.
The perks and benefits you’ll get to enjoy:
Winter/Summer Season Lift, Trail and Golf passes (varies by position)
Access to our Employee and Family Assistance Program
Dining discounts within our hotel & Resort-owned outlets
Retail discounts in our Resort-owned outlets
Friends and family rates at the Sun Peaks Grand Hotel
Reciprocal programs with partnering ski areas & hotels
Skills you bring with you:
1-2 Years supervisory experience
Serving it Right Certification
Excellent food and wine knowledge
Ability to work as a team as well as independently
Strong attention to detail
Ability to motivate and support a team in a fast-paced environment, creating an innovative culture
Passion for guest service and the proven ability for consistently anticipating guest needs
Excellent organization and time management skills with the ability to multi-task
Primary Responsibilities:
Service/Operations:
Oversees the food & beverage operations and ensures established SPG Standards of Service are executed in a professional and consistent manner:
Supervises food orders, and ensures delivery of food & drinks and guest bills are brought in a timely manner
Ensures all checklists, requisitions and proper opening and closing duties are completed
Ensures Health & Safety Regulations are adhered to at all times
Assists in any F&B Department Outlet as business volumes dictate
Takes sections and waits on tables as needed, based on business volumes
Takes note of opportunities to improve processes and remove barriers that weaken guest experience
Guest Experience
Champions guest resolution using established SPG Standards of Service
Interacts with guests throughout the duration of their dining experience with a focus on delivering an elevated experience
Drives customer loyalty by building individual connections with guests
Acts as an ambassador of the Hotel & Sun Peaks with the ability to promote internal and external events
Solicits feedback from guests and provides ongoing suggested improvements to the F&B Managers
Team Commitment & Collaboration:
Assists the F&B Managers in training Bartenders, Servers, and Host/Food Runners on F&B operations
Supervises the F&B team, finding coaching opportunities throughout each day ensuring continued growth and development for all team members; documenting appropriately
Provides the F&B Managers timely feedback regarding Bartenders, Servers, and Host/Food Runners and opportunities for growth or performance management needs
Advises the F&B Managers of team member advancement readiness when aptitude & engagement presents in entry level positions
Ensures team members have current knowledge of menu offerings and pricing
Encourages and builds mutual trust, respect and cooperation among Front of House and Back of House team members, ensuring team members are treated fairly and equitably
Assists in emergency situations making prompt decisions in the best interest of the guest and the Hotel
We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.
We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.
#J-18808-Ljbffr
Careers At Sun Peaks Grand Hotel
Current job opportunities are posted here as they become available.
Mantles Restaurant & Lounge, situated in Sun Peaks Grand's lower lobby, seeks a Food & Beverage Supervisor to enhance guest experiences and maintain a positive workplace culture.
Responsibilities include overseeing daily operations, collaborating with the culinary team, and ensuring exceptional guest service. The ideal candidate is a passionate, communicative enthusiast who loves food, drinks, and the mountains. In addition to competitive benefits and a supportive work culture, Sun Peaks Grand offers free skiing, snowboarding, golfing, biking, and hiking access. Fill out an application and join our team to work, live and play where you belong.
Compensation Information:
$22.35 per hour
Physical Requirement:
Medium; work activities involve handling loads up to 20kg; both in an indoor & outdoor environment.
This job position requires physical presence at the designated location.
The perks and benefits you’ll get to enjoy:
Winter/Summer Season Lift, Trail and Golf passes (varies by position)
Access to our Employee and Family Assistance Program
Dining discounts within our hotel & Resort-owned outlets
Retail discounts in our Resort-owned outlets
Friends and family rates at the Sun Peaks Grand Hotel
Reciprocal programs with partnering ski areas & hotels
Skills you bring with you:
1-2 Years supervisory experience
Serving it Right Certification
Excellent food and wine knowledge
Ability to work as a team as well as independently
Strong attention to detail
Ability to motivate and support a team in a fast-paced environment, creating an innovative culture
Passion for guest service and the proven ability for consistently anticipating guest needs
Excellent organization and time management skills with the ability to multi-task
Primary Responsibilities:
Service/Operations:
Oversees the food & beverage operations and ensures established SPG Standards of Service are executed in a professional and consistent manner:
Supervises food orders, and ensures delivery of food & drinks and guest bills are brought in a timely manner
Ensures all checklists, requisitions and proper opening and closing duties are completed
Ensures Health & Safety Regulations are adhered to at all times
Assists in any F&B Department Outlet as business volumes dictate
Takes sections and waits on tables as needed, based on business volumes
Takes note of opportunities to improve processes and remove barriers that weaken guest experience
Guest Experience
Champions guest resolution using established SPG Standards of Service
Interacts with guests throughout the duration of their dining experience with a focus on delivering an elevated experience
Drives customer loyalty by building individual connections with guests
Acts as an ambassador of the Hotel & Sun Peaks with the ability to promote internal and external events
Solicits feedback from guests and provides ongoing suggested improvements to the F&B Managers
Team Commitment & Collaboration:
Assists the F&B Managers in training Bartenders, Servers, and Host/Food Runners on F&B operations
Supervises the F&B team, finding coaching opportunities throughout each day ensuring continued growth and development for all team members; documenting appropriately
Provides the F&B Managers timely feedback regarding Bartenders, Servers, and Host/Food Runners and opportunities for growth or performance management needs
Advises the F&B Managers of team member advancement readiness when aptitude & engagement presents in entry level positions
Ensures team members have current knowledge of menu offerings and pricing
Encourages and builds mutual trust, respect and cooperation among Front of House and Back of House team members, ensuring team members are treated fairly and equitably
Assists in emergency situations making prompt decisions in the best interest of the guest and the Hotel
We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.
We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.
#J-18808-Ljbffr