Patient Financial Services Specialist
Tampa Family Health Centers, Tampa, FL, United States
Patient Financial Services Specialist (Remote)
Location: Tampa, Florida (Remote, must reside in Tampa Bay region)
Organization: Tampa Family Health Centers (TFHC)
About Tampa Family Health Centers
At Tampa Family Health Centers, healthcare is more than a service, it is our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County.
Joining TFHC means becoming part of a mission-driven organization where your work directly supports patient-centered care and expands access to those who need it most.
Position Summary
Tampa Family Health Centers is seeking a Patient Financial Services Specialist to support patient and provider inquiries, resolve account-related issues, and ensure a positive service experience.
This role is responsible for managing EPIC Work Queues, maintaining accurate documentation, and collaborating with revenue cycle and operational teams to ensure timely and effective resolution of patient financial matters.
Essential Responsibilities
Respond to patient and provider inquiries via phone, email, and other communication channels
Manage and resolve EPIC Work Queues (WQs) in a timely manner
Document all interactions and updates within patient accounts accurately
Collaborate with RCM and operations teams to resolve account issues
Analyze trends and escalate concerns to leadership as needed
Provide support and guidance on EPIC system usage when applicable
Qualifications
High school diploma or equivalent required
EPIC experience required; certification preferred
Minimum 2 years of healthcare customer service or patient financial services experience
Skills & Abilities
Strong communication and customer service skills
Excellent problem-solving and critical thinking abilities
Ability to manage multiple tasks and prioritize effectively
High attention to detail and accuracy
Ability to interpret insurance information and communicate clearly with patients and team members
Ability to work independently in a remote environment while collaborating with a team
Work Environment
Remote role with expectation to reside in the Tampa Bay region
Fast-paced, team-oriented environment supporting patient financial operations
Benefits & Rewards
TFHC offers a comprehensive benefits package designed to support your well-being and professional growth, including:
Medical, Dental, and Vision Insurance
Life, Disability, and AD&D Insurance
Generous PTO and 7 paid company holidays
401(k) with employer contribution after one year
Employee Assistance Program (EAP)
Employee discount program
Growth and development opportunities
Pet Insurance
Why Join TFHC?
Join a collaborative, mission-driven team focused on delivering exceptional patient financial services and improving access to care across the Tampa Bay community.
Join Us
If you are passionate about patient support, problem-solving, and healthcare operations, we encourage you to apply and join Tampa Family Health Centers.
Location: Tampa, Florida (Remote, must reside in Tampa Bay region)
Organization: Tampa Family Health Centers (TFHC)
About Tampa Family Health Centers
At Tampa Family Health Centers, healthcare is more than a service, it is our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County.
Joining TFHC means becoming part of a mission-driven organization where your work directly supports patient-centered care and expands access to those who need it most.
Position Summary
Tampa Family Health Centers is seeking a Patient Financial Services Specialist to support patient and provider inquiries, resolve account-related issues, and ensure a positive service experience.
This role is responsible for managing EPIC Work Queues, maintaining accurate documentation, and collaborating with revenue cycle and operational teams to ensure timely and effective resolution of patient financial matters.
Essential Responsibilities
Respond to patient and provider inquiries via phone, email, and other communication channels
Manage and resolve EPIC Work Queues (WQs) in a timely manner
Document all interactions and updates within patient accounts accurately
Collaborate with RCM and operations teams to resolve account issues
Analyze trends and escalate concerns to leadership as needed
Provide support and guidance on EPIC system usage when applicable
Qualifications
High school diploma or equivalent required
EPIC experience required; certification preferred
Minimum 2 years of healthcare customer service or patient financial services experience
Skills & Abilities
Strong communication and customer service skills
Excellent problem-solving and critical thinking abilities
Ability to manage multiple tasks and prioritize effectively
High attention to detail and accuracy
Ability to interpret insurance information and communicate clearly with patients and team members
Ability to work independently in a remote environment while collaborating with a team
Work Environment
Remote role with expectation to reside in the Tampa Bay region
Fast-paced, team-oriented environment supporting patient financial operations
Benefits & Rewards
TFHC offers a comprehensive benefits package designed to support your well-being and professional growth, including:
Medical, Dental, and Vision Insurance
Life, Disability, and AD&D Insurance
Generous PTO and 7 paid company holidays
401(k) with employer contribution after one year
Employee Assistance Program (EAP)
Employee discount program
Growth and development opportunities
Pet Insurance
Why Join TFHC?
Join a collaborative, mission-driven team focused on delivering exceptional patient financial services and improving access to care across the Tampa Bay community.
Join Us
If you are passionate about patient support, problem-solving, and healthcare operations, we encourage you to apply and join Tampa Family Health Centers.