Front Office Supervisor
HM Alpha Hotels, Durham, NC, United States
Division
DoubleTree Raleigh
Description
Punctuality is a MUST!
PAY: $19 per hour
The Front Office Supervisor plays a vital role in overseeing daily front desk operations, ensuring exceptional guest service, and supporting the Front Office Manager. This position directly impacts guest satisfaction and operational efficiency by leading a team that manages check-ins, check-outs, reservations, and guest inquiries with professionalism and care.
HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE
Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotel's brand standards.
Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences.
Handle guest concerns and resolve issues promptly and effectively, turning challenges into positive experiences.
Assist in training new employees and fostering a collaborative, motivated team environment.
Assist in requesting, organising, delivering special amenities to guests.
Organize in-room decor for guests to celebrate special occasions.
Monitor daily front office operations, including managing shift schedules, cash handling, ensuring accuracy in billing and room assignments.
Assist in answering phones in PBX
Assist in rooms control desk.
Assist in room reservations.
Assist bell services and baggage storage.
Support management in implementing new processes and technology enhancements to improve front desk efficiency.
Other duties as assigned.
KEY STRENGTHS FOR SUCCESS
Strong leadership and team-building skills with a hands-on approach
Excellent communication and interpersonal abilities
Detail-oriented with strong organizational skills and multitasking capability
Ability to remain calm and professional in high-pressure situations
Proficient in front office systems (PMS) and basic office software
A genuine passion for hospitality and creating memorable guest experiences
PROFESSIONAL EXPERIENCE
Minimum 2 years of experience in front desk operations within the hospitality industry
Previous supervisory or leadership experience preferred
Familiarity with hotel property management systems and reservation platforms
Proven track record of delivering excellent customer service and managing guest relations
ACADEMIC BACKGROUND
High school diploma or equivalent required
Associate or Bachelor's degree in Hospitality Management or related field preferred but not required
Benefits
Medical, dental, and vision (HSA available)
Company-paid disability & life insurance
Employee Assistance Program
Supplemental benefits
401(k) with match
Employee discounts
Paid vacation & sick time
Position Requirements
Successful completion of a background check is required prior to employment.
Category
Front Office / Front Desk
Location
DoubleTree Durham 208
Full-Time/Part-Time
Full-Time
Shift
-not applicable-
CA Pay Range
Number of Openings
1
Req Number
FRO-26-00054
EOE Statement
HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
This position is currently accepting applications.
DoubleTree Raleigh
Description
Punctuality is a MUST!
PAY: $19 per hour
The Front Office Supervisor plays a vital role in overseeing daily front desk operations, ensuring exceptional guest service, and supporting the Front Office Manager. This position directly impacts guest satisfaction and operational efficiency by leading a team that manages check-ins, check-outs, reservations, and guest inquiries with professionalism and care.
HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE
Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotel's brand standards.
Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences.
Handle guest concerns and resolve issues promptly and effectively, turning challenges into positive experiences.
Assist in training new employees and fostering a collaborative, motivated team environment.
Assist in requesting, organising, delivering special amenities to guests.
Organize in-room decor for guests to celebrate special occasions.
Monitor daily front office operations, including managing shift schedules, cash handling, ensuring accuracy in billing and room assignments.
Assist in answering phones in PBX
Assist in rooms control desk.
Assist in room reservations.
Assist bell services and baggage storage.
Support management in implementing new processes and technology enhancements to improve front desk efficiency.
Other duties as assigned.
KEY STRENGTHS FOR SUCCESS
Strong leadership and team-building skills with a hands-on approach
Excellent communication and interpersonal abilities
Detail-oriented with strong organizational skills and multitasking capability
Ability to remain calm and professional in high-pressure situations
Proficient in front office systems (PMS) and basic office software
A genuine passion for hospitality and creating memorable guest experiences
PROFESSIONAL EXPERIENCE
Minimum 2 years of experience in front desk operations within the hospitality industry
Previous supervisory or leadership experience preferred
Familiarity with hotel property management systems and reservation platforms
Proven track record of delivering excellent customer service and managing guest relations
ACADEMIC BACKGROUND
High school diploma or equivalent required
Associate or Bachelor's degree in Hospitality Management or related field preferred but not required
Benefits
Medical, dental, and vision (HSA available)
Company-paid disability & life insurance
Employee Assistance Program
Supplemental benefits
401(k) with match
Employee discounts
Paid vacation & sick time
Position Requirements
Successful completion of a background check is required prior to employment.
Category
Front Office / Front Desk
Location
DoubleTree Durham 208
Full-Time/Part-Time
Full-Time
Shift
-not applicable-
CA Pay Range
Number of Openings
1
Req Number
FRO-26-00054
EOE Statement
HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
This position is currently accepting applications.