Patient Services Manager
Gailey Eye Clinic, Bloomington, IL, United States
Position Purpose:
The Patient Services Manager Ensures That the Patient's Initial Contact with Gailey Eye Clinic (via Phone or In-person Appointment) Is a Friendly, Efficient, and Satisfying Experience Not Only for the Patient, but for Staff as well. Oversee the Full Operations of Front Office (Optical Reception, Check-in, Check-out) for All GEC Offices.
Essential Functions and Responsibilities:
Ensure the Patient's First Impression Is a Positive, Welcoming Experience. Keeps Customer Service at the Forefront of Staff Training and Development.
Keep Front Office Staff up to Date and Informed of All Policies and Procedures Having to Do with Front Office, Collections, Customer Service, and Scheduling, Including Holding Regular Staff Meetings.
Set and Maintain Standardized Training for All New and Established Front Office Staff.
Implement Solutions to Make the Department More Efficient and Reduce Errors.
Set up and Monitor Reports on Productivity, Collections, and Patient Demographics to Ensure Efficiency and Checks/Balances.
Create Staff Work and Travel Schedule to Ensure Adequate Staff in All Office Locations.
Coordinate Staff Pto, Flex Time in Coordination with Clinic Supervisors and Approve Payroll.
Work Closely with Other Department Managers, Making Sure Information Is Properly Collected for Those Departments (Patient Accounts, Oa Work Ups, Optical, Etc).
Resolve Patient Complaints Pertaining to Scheduling, Insurance Authorizations, and Staff Performance.
Perform Annual Performance Evaluations on Bloomington Front Office Staff and Work Closely with Clinic Supervisors in Annual Evaluations of Satellite Front Office Staff.
Have the Ability to Back up All Aspects of Front Office in Case of Staff Shortage.
Assist Hr in Interviewing and Hiring New Employees, Coach, Discipline, Promotion, and Transfer.
Look for New Ways to Innovate and Make Check-in/Check-out More Efficient Through the Use of Self-check-in, Software Integration, and Nextgen Utilization with the Software Support Specialist.
Work with Call Center As Needed with Policy Updates, Staff Coverage, and Questions.
This Job Description Is Not Intended, nor Should It Be Construed to Be an Exhaustive List of All Responsibilities, Duties, Skills, or Working Conditions Associated with a Particular Job. It Is Intended to Be Only a General Description of the Principal Requirements Common to Positions of This Type. Employees in This Job May Perform Other Duties As Assigned.
Minimum Job Requirements (Education, Experience, Skills):
2+ Years Experience Working in a Medical Front Office Preferred. Previous Management Experience and/or Training Preferred.
Experience in Customer Service Environment Required.
Excellent Communication Skills, Both Written and Oral.
Strong Analytical Skills.
Strong Interpersonal and Relationship Building Skills.
Able to Work Independently & Effectively in a Team Environment.
Strong Organization and Planning Skills.
Able to Work Effectively with the Public.
Physical Demands:
This Position Requires Incumbent to Sit at Desk and/or Stand for Long Hours.
Travel Is Required to Satellite Offices.
Working Conditions and Environment:
Incumbent Works in a Temperature Controlled Medical Office Environment.
The Patient Services Manager Ensures That the Patient's Initial Contact with Gailey Eye Clinic (via Phone or In-person Appointment) Is a Friendly, Efficient, and Satisfying Experience Not Only for the Patient, but for Staff as well. Oversee the Full Operations of Front Office (Optical Reception, Check-in, Check-out) for All GEC Offices.
Essential Functions and Responsibilities:
Ensure the Patient's First Impression Is a Positive, Welcoming Experience. Keeps Customer Service at the Forefront of Staff Training and Development.
Keep Front Office Staff up to Date and Informed of All Policies and Procedures Having to Do with Front Office, Collections, Customer Service, and Scheduling, Including Holding Regular Staff Meetings.
Set and Maintain Standardized Training for All New and Established Front Office Staff.
Implement Solutions to Make the Department More Efficient and Reduce Errors.
Set up and Monitor Reports on Productivity, Collections, and Patient Demographics to Ensure Efficiency and Checks/Balances.
Create Staff Work and Travel Schedule to Ensure Adequate Staff in All Office Locations.
Coordinate Staff Pto, Flex Time in Coordination with Clinic Supervisors and Approve Payroll.
Work Closely with Other Department Managers, Making Sure Information Is Properly Collected for Those Departments (Patient Accounts, Oa Work Ups, Optical, Etc).
Resolve Patient Complaints Pertaining to Scheduling, Insurance Authorizations, and Staff Performance.
Perform Annual Performance Evaluations on Bloomington Front Office Staff and Work Closely with Clinic Supervisors in Annual Evaluations of Satellite Front Office Staff.
Have the Ability to Back up All Aspects of Front Office in Case of Staff Shortage.
Assist Hr in Interviewing and Hiring New Employees, Coach, Discipline, Promotion, and Transfer.
Look for New Ways to Innovate and Make Check-in/Check-out More Efficient Through the Use of Self-check-in, Software Integration, and Nextgen Utilization with the Software Support Specialist.
Work with Call Center As Needed with Policy Updates, Staff Coverage, and Questions.
This Job Description Is Not Intended, nor Should It Be Construed to Be an Exhaustive List of All Responsibilities, Duties, Skills, or Working Conditions Associated with a Particular Job. It Is Intended to Be Only a General Description of the Principal Requirements Common to Positions of This Type. Employees in This Job May Perform Other Duties As Assigned.
Minimum Job Requirements (Education, Experience, Skills):
2+ Years Experience Working in a Medical Front Office Preferred. Previous Management Experience and/or Training Preferred.
Experience in Customer Service Environment Required.
Excellent Communication Skills, Both Written and Oral.
Strong Analytical Skills.
Strong Interpersonal and Relationship Building Skills.
Able to Work Independently & Effectively in a Team Environment.
Strong Organization and Planning Skills.
Able to Work Effectively with the Public.
Physical Demands:
This Position Requires Incumbent to Sit at Desk and/or Stand for Long Hours.
Travel Is Required to Satellite Offices.
Working Conditions and Environment:
Incumbent Works in a Temperature Controlled Medical Office Environment.