Assistant Service Manager
POTESTIO BROTHERS EQUIPMENT, Parker, CO, United States
Location:
Parker, CO
Type of Employment:
Full Time
Potestio Brothers Equipment is a full service John Deere Dealer specializing in Agricultural, Construction, Land Care, and Turf equipment. Potestio Brothers offers a friendly and safe working environment, competitive pay, paid time off, and health benefits to foster a professional, service oriented customer experience. We are an equal opportunity employer. Come join our family!
Department:
Service
Reports to:
Service Clerks/Writers, Service Technicians, Shop Foreman, and Service Staff
Purpose:
Oversees service operations within the dealership to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Responsibilities:
Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
Assists with the development and training of service personnel and may complete performance reviews of service staff
Ensure that New Model Qualification training is being completed when required
Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
Monitor Service Call Schedule and Pick up & Delivery schedule to ensure trucking efficiency
Monitors service sales on a monthly basis to ensure achievement of budgeted sales and profit goals
Monitor and assist Service Writer and technician’s daily activities
Participates in the development and execution of the Corporate Service Marketing Plan
Reviews work orders for completeness and estimates for accuracy prior to customer billing or approval
Ensures all departmental tools, equipment, and vehicles are clean and in good working order
Manages recruiting, staffing and employee development activities for employees reporting to this position
May assist the Corporate Service Manager in developing processes and procedures and to develop and follow an annual Service Department budget
Ensures that company policies are being followed
Ensure cleanliness of work spaces, shop and overall facilities
Attend mandatory Managers Meetings & hold weekly staff meetings
Assist with customer complaints in a professional manor with best resolutions for the customer and the company
Assist in writing work orders when needed
Assist with keeping open work order reports in order and managed
Experience, Education, Skills and Knowledge:
3+ years experience in Service Department operations
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Ability to write and speak effectively to individuals and groups
Familiar with John Deere and competitive products
Ability to analyze and interpret internal reports
Ability to work extended hours and weekends
High School Diploma or equivalent experience
Contact Information:
Interested applicants with questions can contact us at: employment@pbequip.com
#J-18808-Ljbffr
Parker, CO
Type of Employment:
Full Time
Potestio Brothers Equipment is a full service John Deere Dealer specializing in Agricultural, Construction, Land Care, and Turf equipment. Potestio Brothers offers a friendly and safe working environment, competitive pay, paid time off, and health benefits to foster a professional, service oriented customer experience. We are an equal opportunity employer. Come join our family!
Department:
Service
Reports to:
Service Clerks/Writers, Service Technicians, Shop Foreman, and Service Staff
Purpose:
Oversees service operations within the dealership to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Responsibilities:
Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
Assists with the development and training of service personnel and may complete performance reviews of service staff
Ensure that New Model Qualification training is being completed when required
Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
Monitor Service Call Schedule and Pick up & Delivery schedule to ensure trucking efficiency
Monitors service sales on a monthly basis to ensure achievement of budgeted sales and profit goals
Monitor and assist Service Writer and technician’s daily activities
Participates in the development and execution of the Corporate Service Marketing Plan
Reviews work orders for completeness and estimates for accuracy prior to customer billing or approval
Ensures all departmental tools, equipment, and vehicles are clean and in good working order
Manages recruiting, staffing and employee development activities for employees reporting to this position
May assist the Corporate Service Manager in developing processes and procedures and to develop and follow an annual Service Department budget
Ensures that company policies are being followed
Ensure cleanliness of work spaces, shop and overall facilities
Attend mandatory Managers Meetings & hold weekly staff meetings
Assist with customer complaints in a professional manor with best resolutions for the customer and the company
Assist in writing work orders when needed
Assist with keeping open work order reports in order and managed
Experience, Education, Skills and Knowledge:
3+ years experience in Service Department operations
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Ability to write and speak effectively to individuals and groups
Familiar with John Deere and competitive products
Ability to analyze and interpret internal reports
Ability to work extended hours and weekends
High School Diploma or equivalent experience
Contact Information:
Interested applicants with questions can contact us at: employment@pbequip.com
#J-18808-Ljbffr