Membership Engagement Coordinator
Tennessee Society of Association Executives, Germantown, MD, United States
SUMMARY
The membership engagement coordinator is a new staff position and reports to the membership director. The membership engagement coordinator manages the organization’s online community, ACVS Connect, leading community initiatives, campaigns, training, and analytics to drive participation, retention, and continuous improvement, while collaborating with internal teams and vendors to ensure platform performance and strategic alignment. The coordinator also manages core membership operations to deliver a seamless, engaging member experience, leads day-to-day membership operations, including joins, renewals, database management, member support, recruitment and retention initiatives, content accuracy, and trend tracking.
RESPONSIBILITIES
Online Community Engagement
Manage all aspects of the online community (ACVS Connect), including discussion forums, social features, events, and resource libraries, ensuring a positive and engaging member experience.
Plan, implement, and refine community initiatives, programs, campaigns, and events designed to drive participation, engagement, and retention, leveraging automation and personalization.
Monitor and elevate member discussions, achievements, and feedback, and identify, support, and empower community champions to encourage deeper engagement.
Develop and provide training materials, resources, and guidelines for internal and external audiences to support effective community use and participation.
Track, analyze, and report on community engagement metrics and key performance indicators to inform ongoing strategy and continuous improvement.
Collaborate with internal teams and external vendors to ensure technical functionality of the community platform and alignment with broader organizational goals.
Continually evaluate and adjust the community strategy to support the organization’s mission, growth objectives, and program budgets.
Assume additional duties and responsibilities as needed to ensure the efficient and effective operations of ACVS.
Membership
Serve as the primary lead for day-to-day membership operations, including new joins, renewals, reinstatements, and member record maintenance.
Manage the membership database/association management system, ensuring accurate data entry, updates, reporting support, and overall data integrity; participate in testing system upgrades that impact the member experience.
Act as a key point of contact for membership-related inquiries, providing responsive customer service on joining, member benefits, and related programs.
Support the development and implementation of membership recruitment and retention initiatives, including promotions, benefits, features, and services.
Help enhance the overall member experience for current, prospective, and former members through thoughtful coordination and process improvement.
Maintain accuracy of membership-related content on the website and assist with tracking and reporting on membership trends and basic data requests.
Provide operational and logistical support for membership activities at the annual Surgery Summit, including materials development, packing and shipping, and meeting participation as needed.
POSITION QUALIFICATIONS
Skills
Strong organizational, time-management, and attention-to-detail, with the ability to follow established processes accurately and consistently.
Comfort managing tasks independently while collaborating effectively within a team environment.
Willingness and ability to learn new systems, technologies, and workflows, and to contribute thoughtfully to continuous improvement.
Proficient in Microsoft Office 365, including Outlook, Word, Excel, Teams, OneDrive, and SharePoint.
Working knowledge of social media platforms, such as Facebook, Instagram, and LinkedIn.
Excellent oral communication and interpersonal skills, including a high level of customer service.
Top‑notch writing skills, including the use of grammar and punctuation.
Familiarity with using AI tools.
Attributes of the ideal candidate
A collaborative spirit
Independently motivated and proactive
Detail-oriented, highly organized, and deadline-driven
Cooperative and professional demeanor, with demonstrated ability to represent an organization in a poised and articulate manner
Supports a team-oriented environment
Strong interest in learning and achieving proficiency with new technology
Experience
Required
A minimum of three years of experience at an individual-based association or nonprofit organization
Administering customer relationship management/association management systems, including ensuring the integrity of information
Supporting the management of online community platforms
Point of contact for internal and external customer relations
Project management
Highly desirable
Familiarity with ACGI association management system and Forj online community platform
Implementing member engagement, services, and strategies
Tracking metrics to assess the performance of technology and reporting basic data
Developing training materials for internal and external audiences
Supporting the execution of the organization's strategic goals
Use of project management tools, e.g., Smartsheet
#J-18808-Ljbffr
The membership engagement coordinator is a new staff position and reports to the membership director. The membership engagement coordinator manages the organization’s online community, ACVS Connect, leading community initiatives, campaigns, training, and analytics to drive participation, retention, and continuous improvement, while collaborating with internal teams and vendors to ensure platform performance and strategic alignment. The coordinator also manages core membership operations to deliver a seamless, engaging member experience, leads day-to-day membership operations, including joins, renewals, database management, member support, recruitment and retention initiatives, content accuracy, and trend tracking.
RESPONSIBILITIES
Online Community Engagement
Manage all aspects of the online community (ACVS Connect), including discussion forums, social features, events, and resource libraries, ensuring a positive and engaging member experience.
Plan, implement, and refine community initiatives, programs, campaigns, and events designed to drive participation, engagement, and retention, leveraging automation and personalization.
Monitor and elevate member discussions, achievements, and feedback, and identify, support, and empower community champions to encourage deeper engagement.
Develop and provide training materials, resources, and guidelines for internal and external audiences to support effective community use and participation.
Track, analyze, and report on community engagement metrics and key performance indicators to inform ongoing strategy and continuous improvement.
Collaborate with internal teams and external vendors to ensure technical functionality of the community platform and alignment with broader organizational goals.
Continually evaluate and adjust the community strategy to support the organization’s mission, growth objectives, and program budgets.
Assume additional duties and responsibilities as needed to ensure the efficient and effective operations of ACVS.
Membership
Serve as the primary lead for day-to-day membership operations, including new joins, renewals, reinstatements, and member record maintenance.
Manage the membership database/association management system, ensuring accurate data entry, updates, reporting support, and overall data integrity; participate in testing system upgrades that impact the member experience.
Act as a key point of contact for membership-related inquiries, providing responsive customer service on joining, member benefits, and related programs.
Support the development and implementation of membership recruitment and retention initiatives, including promotions, benefits, features, and services.
Help enhance the overall member experience for current, prospective, and former members through thoughtful coordination and process improvement.
Maintain accuracy of membership-related content on the website and assist with tracking and reporting on membership trends and basic data requests.
Provide operational and logistical support for membership activities at the annual Surgery Summit, including materials development, packing and shipping, and meeting participation as needed.
POSITION QUALIFICATIONS
Skills
Strong organizational, time-management, and attention-to-detail, with the ability to follow established processes accurately and consistently.
Comfort managing tasks independently while collaborating effectively within a team environment.
Willingness and ability to learn new systems, technologies, and workflows, and to contribute thoughtfully to continuous improvement.
Proficient in Microsoft Office 365, including Outlook, Word, Excel, Teams, OneDrive, and SharePoint.
Working knowledge of social media platforms, such as Facebook, Instagram, and LinkedIn.
Excellent oral communication and interpersonal skills, including a high level of customer service.
Top‑notch writing skills, including the use of grammar and punctuation.
Familiarity with using AI tools.
Attributes of the ideal candidate
A collaborative spirit
Independently motivated and proactive
Detail-oriented, highly organized, and deadline-driven
Cooperative and professional demeanor, with demonstrated ability to represent an organization in a poised and articulate manner
Supports a team-oriented environment
Strong interest in learning and achieving proficiency with new technology
Experience
Required
A minimum of three years of experience at an individual-based association or nonprofit organization
Administering customer relationship management/association management systems, including ensuring the integrity of information
Supporting the management of online community platforms
Point of contact for internal and external customer relations
Project management
Highly desirable
Familiarity with ACGI association management system and Forj online community platform
Implementing member engagement, services, and strategies
Tracking metrics to assess the performance of technology and reporting basic data
Developing training materials for internal and external audiences
Supporting the execution of the organization's strategic goals
Use of project management tools, e.g., Smartsheet
#J-18808-Ljbffr