Medical Receptionist Cardiac Surgery office
Byrne Dairy, Syracuse, NY, United States
Employment Type
Full time
Shift
Not specified
Description
Mission Statement: We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
Vision: To be world-renowned for passionate patient care and outstanding clinical outcomes.
Core Values: In the spirit of good Stewardship, we heal by practicing Justice, fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.
Position Summary:
The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care.
Responsibilities
Promote a healthy work environment
Schedule appointments on provider schedules
Review schedules based on provider preference lists and update appropriately
Collaborate and communicate regularly with management regarding goals, needs/concerns
Pre-registration
Review revenue reports to ensure charges are billed appropriately
Collect co-pay/balances due for each patient
Check in patients for appointments
Check out patients for appointments
Phone support – Incoming and outgoing phone calls
Scanning and faxing documentation
Confirmation phone calls
General Performance Criteria:
Performs critical job functions that lead to a stream-lined and efficient patient experience
Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards
Meets performance measures in place for each job function and complete job functions by established review date
Works collaboratively with staff and management
Communication
Maintains confidentiality related to patients, family and employees and information specific to service area
Greets visitors and ensures that each person waits in comfort with definite expectations of when and how they will be served
Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages
Uses appropriate diction and grammar in conversations
Customer Service
Employs professional manners and tact in all dealings
Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness
Customer service orientated
Adheres to hospital confidentiality statement
Service Specific Skills
Receives and distributes messages, packages and supplies to the appropriate person or place
Implements the day-to-day operations of specific service or environment
Maintains a safe and secure environment
Equipment
Displays competency related to performing job skills. Including but not limited to: PC terminals, telephones, copier, e-mail system, fax machine and typewriter
Education, Training, Experience, Certification and Licensure
High school graduate or equivalent, business school or formal secretarial training a plus. One to two years’ experience preferred.
Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.
Special Equipment, Skills, or Other Requirements
Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies. A solid understanding of service-related terminology. Good communication skills both oral and written as well as good interpersonal skills required. Customer service orientated.
Work Environment and Hazards
Office setting – exposure Class I or II; service specific.
Physical Demands
Light work – standing, walking, sitting, and lifting.
Work Contact Group
All services, employees, medical staff, patients, visitors, and various regulatory and professional agency staff.
Supervised By
Manager or Coordinator
Pay Range
$19.00-$26.85. Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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Full time
Shift
Not specified
Description
Mission Statement: We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
Vision: To be world-renowned for passionate patient care and outstanding clinical outcomes.
Core Values: In the spirit of good Stewardship, we heal by practicing Justice, fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.
Position Summary:
The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care.
Responsibilities
Promote a healthy work environment
Schedule appointments on provider schedules
Review schedules based on provider preference lists and update appropriately
Collaborate and communicate regularly with management regarding goals, needs/concerns
Pre-registration
Review revenue reports to ensure charges are billed appropriately
Collect co-pay/balances due for each patient
Check in patients for appointments
Check out patients for appointments
Phone support – Incoming and outgoing phone calls
Scanning and faxing documentation
Confirmation phone calls
General Performance Criteria:
Performs critical job functions that lead to a stream-lined and efficient patient experience
Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards
Meets performance measures in place for each job function and complete job functions by established review date
Works collaboratively with staff and management
Communication
Maintains confidentiality related to patients, family and employees and information specific to service area
Greets visitors and ensures that each person waits in comfort with definite expectations of when and how they will be served
Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages
Uses appropriate diction and grammar in conversations
Customer Service
Employs professional manners and tact in all dealings
Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness
Customer service orientated
Adheres to hospital confidentiality statement
Service Specific Skills
Receives and distributes messages, packages and supplies to the appropriate person or place
Implements the day-to-day operations of specific service or environment
Maintains a safe and secure environment
Equipment
Displays competency related to performing job skills. Including but not limited to: PC terminals, telephones, copier, e-mail system, fax machine and typewriter
Education, Training, Experience, Certification and Licensure
High school graduate or equivalent, business school or formal secretarial training a plus. One to two years’ experience preferred.
Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.
Special Equipment, Skills, or Other Requirements
Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies. A solid understanding of service-related terminology. Good communication skills both oral and written as well as good interpersonal skills required. Customer service orientated.
Work Environment and Hazards
Office setting – exposure Class I or II; service specific.
Physical Demands
Light work – standing, walking, sitting, and lifting.
Work Contact Group
All services, employees, medical staff, patients, visitors, and various regulatory and professional agency staff.
Supervised By
Manager or Coordinator
Pay Range
$19.00-$26.85. Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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