Field Service Technician II
Enersys, Village Green, NY, United States
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Our worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia.
What We’re Offering
Paid time off plus paid holidays
Medical/dental/vision insurance plan
Life insurance, short/long‑term disability, tuition reimbursement, flex spending, and employee stock purchase plan
401(K) plan
Culture:
We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co‑workers, and customers. We continually strive to foster teamwork, engagement and enhance our employees’ skills and competence by providing appropriate training.
Compensation Range:
25.00-32.69 per hour plus sales bonus. Compensation may vary based on applicant's work experience, education level, skill set, and/or location.
Job Purpose
EnerSys is seeking a highly motivated and skilled Field Service Technician II to join our growing team. In this role, you will play a crucial role in ensuring our customers’ equipment operates at peak performance and provide timely and effective on‑site service, maintenance, and equipment repair for our Energy Systems solutions in telecommunications, data centers, utilities, and other essential services.
Essential Duties and Responsibilities
Field Service Expertise
Travel to customer sites to perform basic installation, preventative maintenance, and basic repair of battery equipment.
Perform preventative maintenance to ensure optimal equipment performance and minimize downtime.
Troubleshoot and diagnose common technical issues, replace defective parts, and reassemble equipment.
Provide on‑site technical assistance and training to customers on the safe operation of their equipment.
Customer Focus
Build and maintain strong customer relationships by providing timely, efficient, and professional service.
Effectively communicate with customers to understand their needs, explain technical details, and resolve concerns.
Act as a liaison between the customer and the company to ensure customer satisfaction.
Safety and Compliance
Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO 9000 standards.
Operate material handling equipment safely and maintain a clean and organized work environment.
Complete all required safety and compliance training.
Administration and Reporting
Maintain accurate records of service calls, maintenance activities, and customer interactions.
Complete timely reports, including service reports, expense reports, and quality alerts.
Manage company assets, including a service vehicle, parts inventory, tools, and test equipment.
Qualifications
Minimum 1 ½ years of field service experience in electrical, telecom, or energy‑related fields.
Basic understanding of electrical systems and test equipment (an aptitude exam is part of the application process; 70% passing score required).
Ability to read and interpret technical documents, such as schematics and manuals.
Solid communication and interpersonal skills.
Ability to work independently and manage time effectively.
Valid driver’s license and acceptable driving record for insurability.
Availability to work non‑standard hours in a 24/7 work week.
Ability to lift 75 lbs. and carry equipment, climb ladders, and work in confined spaces.
Ability to perform physical tasks, such as bending, stooping, and kneeling.
General Job Requirements
Must be able and willing to do overnight travel.
Must be able and willing to operate a forklift.
Must be able to drive a company vehicle and meet the company’s driving requirements.
Must frequently bend, twist, reach, stoop, kneel or crouch.
Must be able to differentiate colors.
Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis (anything heavier will be assisted).
Must be able to stand for long periods of time.
Employees are responsible for wearing the required personal protective equipment at all times.
Must be on‑call, wear a respirator, work overtime, and work varying schedules that may include nights, weekends, and public holidays.
Risk of electrical shock.
Exposure to harmful materials such as lead/fiberglass products; periodic blood tests required to measure lead levels.
Must work in a plant/warehouse environment with variable conditions.
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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What We’re Offering
Paid time off plus paid holidays
Medical/dental/vision insurance plan
Life insurance, short/long‑term disability, tuition reimbursement, flex spending, and employee stock purchase plan
401(K) plan
Culture:
We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co‑workers, and customers. We continually strive to foster teamwork, engagement and enhance our employees’ skills and competence by providing appropriate training.
Compensation Range:
25.00-32.69 per hour plus sales bonus. Compensation may vary based on applicant's work experience, education level, skill set, and/or location.
Job Purpose
EnerSys is seeking a highly motivated and skilled Field Service Technician II to join our growing team. In this role, you will play a crucial role in ensuring our customers’ equipment operates at peak performance and provide timely and effective on‑site service, maintenance, and equipment repair for our Energy Systems solutions in telecommunications, data centers, utilities, and other essential services.
Essential Duties and Responsibilities
Field Service Expertise
Travel to customer sites to perform basic installation, preventative maintenance, and basic repair of battery equipment.
Perform preventative maintenance to ensure optimal equipment performance and minimize downtime.
Troubleshoot and diagnose common technical issues, replace defective parts, and reassemble equipment.
Provide on‑site technical assistance and training to customers on the safe operation of their equipment.
Customer Focus
Build and maintain strong customer relationships by providing timely, efficient, and professional service.
Effectively communicate with customers to understand their needs, explain technical details, and resolve concerns.
Act as a liaison between the customer and the company to ensure customer satisfaction.
Safety and Compliance
Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO 9000 standards.
Operate material handling equipment safely and maintain a clean and organized work environment.
Complete all required safety and compliance training.
Administration and Reporting
Maintain accurate records of service calls, maintenance activities, and customer interactions.
Complete timely reports, including service reports, expense reports, and quality alerts.
Manage company assets, including a service vehicle, parts inventory, tools, and test equipment.
Qualifications
Minimum 1 ½ years of field service experience in electrical, telecom, or energy‑related fields.
Basic understanding of electrical systems and test equipment (an aptitude exam is part of the application process; 70% passing score required).
Ability to read and interpret technical documents, such as schematics and manuals.
Solid communication and interpersonal skills.
Ability to work independently and manage time effectively.
Valid driver’s license and acceptable driving record for insurability.
Availability to work non‑standard hours in a 24/7 work week.
Ability to lift 75 lbs. and carry equipment, climb ladders, and work in confined spaces.
Ability to perform physical tasks, such as bending, stooping, and kneeling.
General Job Requirements
Must be able and willing to do overnight travel.
Must be able and willing to operate a forklift.
Must be able to drive a company vehicle and meet the company’s driving requirements.
Must frequently bend, twist, reach, stoop, kneel or crouch.
Must be able to differentiate colors.
Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis (anything heavier will be assisted).
Must be able to stand for long periods of time.
Employees are responsible for wearing the required personal protective equipment at all times.
Must be on‑call, wear a respirator, work overtime, and work varying schedules that may include nights, weekends, and public holidays.
Risk of electrical shock.
Exposure to harmful materials such as lead/fiberglass products; periodic blood tests required to measure lead levels.
Must work in a plant/warehouse environment with variable conditions.
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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