Banquet Captain
Arlo Hotels, New York, NY, United States
Position: Event Captain
Summary
ArloHotelsan independent lifestylehotelis now actively seeking a dynamicEvent Captain. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlowe strive to create a sense of awe that leaves those we touch wanting more…
Responsibilities & Authorities
Ability to run events independently as needed
Liase and engage with Arlo Williamsburg client throughout their event to ensure that all points of service are correct and executed to Arlo Williamsburg's standards
Troubleshoot any issues that arise and must possess problem solving skills
Review BEO for the event to assign positions (e.g., Bartender, server, busser, etc.) and delegate tasks to fellow team members
Ensure checks in Micros are rung in accurately
Set up, arrange, and break-down tables & decorations in the event space to desired specifications
Pull China, glassware, and silverware for events
Steam and box linen
Lead pre-shift prior to the event
Train team members on service standards
Assemble and deliver food and supplies to scheduled locations
Deliver food and beverages to guests in a timely manner; ensure that all dishes are presented and delivered correctly
Ensure guests receive friendly, professional service at all times
Execute all events flawlessly
Maintain in-depth knowledge of the menu and products on hand
Assist colleagues to maintain smooth operations of all events
Maintain sanitation and orderliness of all equipment, supplies and utensils
Demonstrate a complete understanding of menu items
Return food, beverages, and all serving equipment and utensils to catering storage before the end of each shift
Actively organize and maintain storage of all catering & event items
Perform other job-related activities as required or assigned by a supervisor/manager
Ensure that all standards of Arlo Williamsburg's service are met and maintained throughout each event
Maintain a professional, calm and friendly demeanor at all times
Practice and promote teamwork by assisting fellow servers, bartenders and all colleagues whenever necessary
Follow event S.O.P.s (Standard Operating Procedures) at all times
Report any guest complaints immediately to the Event Manager
Maintain high standard of personal hygiene and appearance at all times
Effectively supervise all event servers to carry out standards as set forth by Event Manager(s)
Comply with all company procedures as issued by management and/or as laid down in your terms and conditions of employment
Displays leadership at all times
Specific Duties
Knowledge of different service styles; cocktail, seated dinner synchronized serve out, wine pouring
Interact with client, ability to answer questions and problem solve if required, run events independently
Requirements
Minimum 2-3 years' experience as a Captain or Lead Server in a banquet/events setting
Ability to learn and quickly present menu items
Ability to carry drinks and glassware on a serving tray
Ability to partner with a variety of individuals including guests, clients, colleagues and managers
Demonstrate clear written and verbal communication skills
Able to work in a team environment and welcome feedback and direction
Capable of standing for prolonged periods of time, 8/10 hours
Ability to lift up to 50 pounds
Ability to reach, bend, stoop, climb up and down stairs, walk, carry multiple objects
Compensation: $45 / hour
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Summary
ArloHotelsan independent lifestylehotelis now actively seeking a dynamicEvent Captain. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlowe strive to create a sense of awe that leaves those we touch wanting more…
Responsibilities & Authorities
Ability to run events independently as needed
Liase and engage with Arlo Williamsburg client throughout their event to ensure that all points of service are correct and executed to Arlo Williamsburg's standards
Troubleshoot any issues that arise and must possess problem solving skills
Review BEO for the event to assign positions (e.g., Bartender, server, busser, etc.) and delegate tasks to fellow team members
Ensure checks in Micros are rung in accurately
Set up, arrange, and break-down tables & decorations in the event space to desired specifications
Pull China, glassware, and silverware for events
Steam and box linen
Lead pre-shift prior to the event
Train team members on service standards
Assemble and deliver food and supplies to scheduled locations
Deliver food and beverages to guests in a timely manner; ensure that all dishes are presented and delivered correctly
Ensure guests receive friendly, professional service at all times
Execute all events flawlessly
Maintain in-depth knowledge of the menu and products on hand
Assist colleagues to maintain smooth operations of all events
Maintain sanitation and orderliness of all equipment, supplies and utensils
Demonstrate a complete understanding of menu items
Return food, beverages, and all serving equipment and utensils to catering storage before the end of each shift
Actively organize and maintain storage of all catering & event items
Perform other job-related activities as required or assigned by a supervisor/manager
Ensure that all standards of Arlo Williamsburg's service are met and maintained throughout each event
Maintain a professional, calm and friendly demeanor at all times
Practice and promote teamwork by assisting fellow servers, bartenders and all colleagues whenever necessary
Follow event S.O.P.s (Standard Operating Procedures) at all times
Report any guest complaints immediately to the Event Manager
Maintain high standard of personal hygiene and appearance at all times
Effectively supervise all event servers to carry out standards as set forth by Event Manager(s)
Comply with all company procedures as issued by management and/or as laid down in your terms and conditions of employment
Displays leadership at all times
Specific Duties
Knowledge of different service styles; cocktail, seated dinner synchronized serve out, wine pouring
Interact with client, ability to answer questions and problem solve if required, run events independently
Requirements
Minimum 2-3 years' experience as a Captain or Lead Server in a banquet/events setting
Ability to learn and quickly present menu items
Ability to carry drinks and glassware on a serving tray
Ability to partner with a variety of individuals including guests, clients, colleagues and managers
Demonstrate clear written and verbal communication skills
Able to work in a team environment and welcome feedback and direction
Capable of standing for prolonged periods of time, 8/10 hours
Ability to lift up to 50 pounds
Ability to reach, bend, stoop, climb up and down stairs, walk, carry multiple objects
Compensation: $45 / hour
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