Seasoned Cloud Infrastructure Engineer
3B Staffing LLC, New York, NY, United States
Integrated Services Technical Lead
Primary Responsibilities:
Overseeing the technical aspects of the ISD techs, including troubleshooting, making design and architectural decisions, and supervising system modifications.
Providing direction and mentorship in tech support and service delivery.
Proven optimization experience with on-prem and AWS Cloud applications which leads to overall cost savings for the customer. Analyze and come up with a plan on optimization objectives with knowledge on how to implement.
Site Reliability Engineering (SRE) proven experience with software engineering principles to IT operations and infrastructure to improve system reliability and scalability.
Monitoring experience and ability to set up alerts in various tools (Datadog, Nagios, New Relic, etc.).
Managing and facilitating meetings with associated action items and minutes.
Ensure that teams are improving technical skillsets by using information gathered at customer and standup meetings to target areas that need improvement.
Supporting and identifying customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
Provide guidance and stewardship in Agile and DevOps practices that maximize flow.
Contribute to a culture of continuous improvement by establishing and participating in feedback loops.
Become a subject matter expert with CMS Hybrid Cloud and CMS Enterprise Shared Service offerings.
Develop strong relationships and partnerships with the other ISD teams and CMS customers.
Basic Qualifications:
BS degree and 12+ years of prior relevant experience or master's with 10+ years of prior relevant experience. Experience may be substituted in lieu of degree.
Proven experience in cloud engineering or a related role.
Night and weekend work required along with on-call responsibility.
Certification in cloud platforms such as Azure, AWS, or GCP is preferred.
Strong troubleshooting and problem-solving skills.
Excellent communication and collaboration abilities.
Client management skills for effective client interactions.
Relevant training and certifications in cloud engineering.
Knowledge of industry best practices for cloud solutions.
Familiarity with security policies and cloud security best practices.
Analytical skills to identify and resolve infrastructure vulnerabilities and deployment issues.
Knowledge of the Software Delivery Life Cycle (SDLC).
Build Tools: Jenkins, GitLab, GitHub.
Configuration Management tools: Ansible, Terraform, Git.
Efficient communication, zero handoff mentality.
Excellent writing and verbal communication skills.
Ability to manage conflict effectively.
Ability to adapt and be productive in a fast-paced dynamic environment.
Excellent communication and collaboration skills supporting multiple stakeholders and business operations.
Self-starter, self-managed, and a team player.
Preferred Qualifications:
Ansible, bash and/or Python. To automate system administration or troubleshooting tasks.
Linux and Windows OS.
Proven ability to work with challenging customers.
Experience with IaC and DevOps tools: Terraform, GitHub, Jenkins, JFROG.
Experience and understanding of automating manual processes.
Agile-based knowledge and skill, including experience with Scrum Ceremonies and work management tools (e.g., (JIRA, Confluence, Kanban).
Required Clearance
Ability to obtain a Public Trust clearance
All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.
Primary Responsibilities:
Overseeing the technical aspects of the ISD techs, including troubleshooting, making design and architectural decisions, and supervising system modifications.
Providing direction and mentorship in tech support and service delivery.
Proven optimization experience with on-prem and AWS Cloud applications which leads to overall cost savings for the customer. Analyze and come up with a plan on optimization objectives with knowledge on how to implement.
Site Reliability Engineering (SRE) proven experience with software engineering principles to IT operations and infrastructure to improve system reliability and scalability.
Monitoring experience and ability to set up alerts in various tools (Datadog, Nagios, New Relic, etc.).
Managing and facilitating meetings with associated action items and minutes.
Ensure that teams are improving technical skillsets by using information gathered at customer and standup meetings to target areas that need improvement.
Supporting and identifying customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
Provide guidance and stewardship in Agile and DevOps practices that maximize flow.
Contribute to a culture of continuous improvement by establishing and participating in feedback loops.
Become a subject matter expert with CMS Hybrid Cloud and CMS Enterprise Shared Service offerings.
Develop strong relationships and partnerships with the other ISD teams and CMS customers.
Basic Qualifications:
BS degree and 12+ years of prior relevant experience or master's with 10+ years of prior relevant experience. Experience may be substituted in lieu of degree.
Proven experience in cloud engineering or a related role.
Night and weekend work required along with on-call responsibility.
Certification in cloud platforms such as Azure, AWS, or GCP is preferred.
Strong troubleshooting and problem-solving skills.
Excellent communication and collaboration abilities.
Client management skills for effective client interactions.
Relevant training and certifications in cloud engineering.
Knowledge of industry best practices for cloud solutions.
Familiarity with security policies and cloud security best practices.
Analytical skills to identify and resolve infrastructure vulnerabilities and deployment issues.
Knowledge of the Software Delivery Life Cycle (SDLC).
Build Tools: Jenkins, GitLab, GitHub.
Configuration Management tools: Ansible, Terraform, Git.
Efficient communication, zero handoff mentality.
Excellent writing and verbal communication skills.
Ability to manage conflict effectively.
Ability to adapt and be productive in a fast-paced dynamic environment.
Excellent communication and collaboration skills supporting multiple stakeholders and business operations.
Self-starter, self-managed, and a team player.
Preferred Qualifications:
Ansible, bash and/or Python. To automate system administration or troubleshooting tasks.
Linux and Windows OS.
Proven ability to work with challenging customers.
Experience with IaC and DevOps tools: Terraform, GitHub, Jenkins, JFROG.
Experience and understanding of automating manual processes.
Agile-based knowledge and skill, including experience with Scrum Ceremonies and work management tools (e.g., (JIRA, Confluence, Kanban).
Required Clearance
Ability to obtain a Public Trust clearance
All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.