IVR Chatbot Developer
3B Staffing LLC, Newark, NJ, United States
Title: IVR Chatbot Developer Roles - (Genesys Cloud CX)
Location: (Remote) Target from EST
Duration: 12 months
3-5+ years of Genesys Cloud CX development with hands-on IVR/Omni-Channel automation, Architect flows, API/CRM integrations, and speech-enabled AI-powered solutions.
Job Overview:
We are looking for an experienced IVR Chatbot Developer with Genesys Cloud CX expertise to design and develop self-service and omnichannel customer interaction solutions. The ideal candidate should have deep knowledge of Genesys Cloud CX architecture, integration strategies, and AI-powered automation.
Key Responsibilities:
Develop and implement IVR solutions using Genesys Cloud CX with a focus on multi-channel self-service automation.
Work on Omni-Channel Orchestration Routing across Voice, SMS, Email, Chat, and AI-powered voice bots.
Utilize Genesys Cloud CX Architect to build and optimize IVR flows, menus, and customer journey automation.
Integrate Genesys Cloud CX with APIs, databases, CRM platforms, and external service providers.
Deliver speech-based IVR and analytics solutions, using AI-powered dynamic menu generation and customer treatment strategies.
Work with Genesys Framework and ensure seamless integration with internal & external telephony and CRM components.
Leverage Genesys Cloud CX analytics and reporting tools to enhance customer engagement and self-service efficiencies.
Required Skills & Experience:
Location: (Remote) Target from EST
Duration: 12 months
3-5+ years of Genesys Cloud CX development with hands-on IVR/Omni-Channel automation, Architect flows, API/CRM integrations, and speech-enabled AI-powered solutions.
Job Overview:
We are looking for an experienced IVR Chatbot Developer with Genesys Cloud CX expertise to design and develop self-service and omnichannel customer interaction solutions. The ideal candidate should have deep knowledge of Genesys Cloud CX architecture, integration strategies, and AI-powered automation.
Key Responsibilities:
Develop and implement IVR solutions using Genesys Cloud CX with a focus on multi-channel self-service automation.
Work on Omni-Channel Orchestration Routing across Voice, SMS, Email, Chat, and AI-powered voice bots.
Utilize Genesys Cloud CX Architect to build and optimize IVR flows, menus, and customer journey automation.
Integrate Genesys Cloud CX with APIs, databases, CRM platforms, and external service providers.
Deliver speech-based IVR and analytics solutions, using AI-powered dynamic menu generation and customer treatment strategies.
Work with Genesys Framework and ensure seamless integration with internal & external telephony and CRM components.
Leverage Genesys Cloud CX analytics and reporting tools to enhance customer engagement and self-service efficiencies.
Required Skills & Experience: