Datacenter/NOC Support Tech 1
CherryRoad Technologies, Seattle, WA, United States
Position Summary
We are seeking an enthusiastic and motivated
Datacenter/NOC Support Tech 1
professional to join one of our Network Operations Centers (NOC). In this on-site role based in Tukwila, WA, you will support daily NOC operations, monitor critical infrastructure, and provide frontline technical support for CherryRoad's rapidly growing Managed Services Division. The ideal candidate has strong troubleshooting abilities, experience in a helpdesk or NOC environment, and a commitment to delivering high-quality customer service.
Key Responsibilities
Monitor data center infrastructure, networks, and critical services to ensure system availability and performance.
Serve as the initial point of contact for client inquiries, performing triage and accurate ticket assignment.
Follow established runbooks, troubleshooting procedures, and support workflows to resolve issues.
Escalate infrastructure alerts and customer issues to Engineering, Management, or specialized teams as needed.
Open, update, track, and close trouble tickets in accordance with service-level expectations.
Generate daily, weekly, and monthly performance reports for internal teams and clients.
Conduct routine checks on critical systems, infrastructure components, and applications.
Communicate and coordinate with vendors (ISPs, hardware providers, etc.) to address basic infrastructure issues.
Contribute to improving and maintaining documentation, runbooks, and standard operating procedures.
Qualifications
Minimum 1-2 years of experience in a Network Operations Center, IT Helpdesk, or Technical Support environment.
Understanding of IT infrastructures, networking fundamentals, and systems monitoring.
Experience with monitoring tools such as SolarWinds, Nagios, Nmap, Apache, or similar applications.
Familiarity with ticketing platforms (e.g., ServiceNow or equivalent).
Ability to troubleshoot network-related issues in a fast-paced NOC environment.
Ability to work shift schedules, including nights, weekends, and holidays (24×7×365 operations).
This is part-time 6:00AM 2:00PM for Saturday & Sunday
Core Skills
Strong analytical and troubleshooting abilities.
Excellent verbal and written communication skills.
Strong customer service orientation.
Highly organized with the ability to multitask and prioritize effectively.
Proven ability to work independently with minimal supervision.
Broad understanding of NOC procedures, technologies, and service delivery best practices.
Effective teamwork and collaboration skills.
Work Environment & Expectations
This position is 100% in Tukwila, WA. Shift work is required and may include nights, weekends, and holidays. Extended hours may be necessary during major incidents or high-demand periods. Occasional travel may be required based on operational needs.
Disclaimer
This job description outlines the general nature and responsibilities of the role and may be modified at any time to meet evolving business needs. Additional duties may be assigned as required.
CherryRoad is an Equal Opportunity Employer.
We consider all qualified applicants without regard to legally protected characteristics, including race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected category under federal, state, or local law.
This is part-time 6:00AM 2:00PM for Saturday & Sunday
We are seeking an enthusiastic and motivated
Datacenter/NOC Support Tech 1
professional to join one of our Network Operations Centers (NOC). In this on-site role based in Tukwila, WA, you will support daily NOC operations, monitor critical infrastructure, and provide frontline technical support for CherryRoad's rapidly growing Managed Services Division. The ideal candidate has strong troubleshooting abilities, experience in a helpdesk or NOC environment, and a commitment to delivering high-quality customer service.
Key Responsibilities
Monitor data center infrastructure, networks, and critical services to ensure system availability and performance.
Serve as the initial point of contact for client inquiries, performing triage and accurate ticket assignment.
Follow established runbooks, troubleshooting procedures, and support workflows to resolve issues.
Escalate infrastructure alerts and customer issues to Engineering, Management, or specialized teams as needed.
Open, update, track, and close trouble tickets in accordance with service-level expectations.
Generate daily, weekly, and monthly performance reports for internal teams and clients.
Conduct routine checks on critical systems, infrastructure components, and applications.
Communicate and coordinate with vendors (ISPs, hardware providers, etc.) to address basic infrastructure issues.
Contribute to improving and maintaining documentation, runbooks, and standard operating procedures.
Qualifications
Minimum 1-2 years of experience in a Network Operations Center, IT Helpdesk, or Technical Support environment.
Understanding of IT infrastructures, networking fundamentals, and systems monitoring.
Experience with monitoring tools such as SolarWinds, Nagios, Nmap, Apache, or similar applications.
Familiarity with ticketing platforms (e.g., ServiceNow or equivalent).
Ability to troubleshoot network-related issues in a fast-paced NOC environment.
Ability to work shift schedules, including nights, weekends, and holidays (24×7×365 operations).
This is part-time 6:00AM 2:00PM for Saturday & Sunday
Core Skills
Strong analytical and troubleshooting abilities.
Excellent verbal and written communication skills.
Strong customer service orientation.
Highly organized with the ability to multitask and prioritize effectively.
Proven ability to work independently with minimal supervision.
Broad understanding of NOC procedures, technologies, and service delivery best practices.
Effective teamwork and collaboration skills.
Work Environment & Expectations
This position is 100% in Tukwila, WA. Shift work is required and may include nights, weekends, and holidays. Extended hours may be necessary during major incidents or high-demand periods. Occasional travel may be required based on operational needs.
Disclaimer
This job description outlines the general nature and responsibilities of the role and may be modified at any time to meet evolving business needs. Additional duties may be assigned as required.
CherryRoad is an Equal Opportunity Employer.
We consider all qualified applicants without regard to legally protected characteristics, including race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected category under federal, state, or local law.
This is part-time 6:00AM 2:00PM for Saturday & Sunday