Entry Level IT Technician Information Technology North Andover, MA
REYNOLDS & REYNOLDS CO, Andover, MA, United States
Job Description: This is an in-office position based out of our location in North Andover, MA.
TSD Mobility Solutions, an affiliate of Reynolds and Reynolds, is seeking a skilled IT Technician to join our expanding team! In this role, you’ll work alongside dedicated IT professionals to provide comprehensive in‑house technical support for our associates, focusing on both PC hardware and software.
Responsibilities
Your primary responsibilities include responding to user calls and tickets to troubleshoot, repair, and maintain end‑user workstations. Beyond workstation support, you’ll also manage network devices, VoIP systems, Active Directory accounts, and email administration, and support a variety of applications. Additionally, you’ll have opportunities to contribute to special projects, allowing you to research emerging technologies and tackle complex technical challenges.
Requirements
2‑year IT degree or equivalent experience; A+ Certification is a plus
Professional, strong work ethic
Desire to work in a fast‑paced environment with strong prioritization skills
Strong technical skills in hardware and software troubleshooting
Excellent customer service skills through verbal and written communication
Must be willing and able to sit at a desk or be on your feet and walk for the entire duration of shift
Requires the ability to lift 50+ lbs, with occasional kneeling, crouching, crawling, and climbing
Training
You will receive comprehensive training covering all aspects of the job related to Reynolds-based products, with a primary focus on desktop and server operating systems, network administration, and support for PCs, printers, and telephony, emphasizing hands‑on learning. Further training resources and opportunities are available for self‑motivated individuals.
Benefits
Medical, dental, vision, life insurance, and a health savings account
401(k) with up to 6% matching
Professional development and training
Promotion from within
Paid vacation and sick days
Eight paid holidays
Referral bonuses
Reynolds and Reynolds promotes a healthy lifestyle by providing a non‑smoking environment. Reynolds and Reynolds is an equal opportunity employer.
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TSD Mobility Solutions, an affiliate of Reynolds and Reynolds, is seeking a skilled IT Technician to join our expanding team! In this role, you’ll work alongside dedicated IT professionals to provide comprehensive in‑house technical support for our associates, focusing on both PC hardware and software.
Responsibilities
Your primary responsibilities include responding to user calls and tickets to troubleshoot, repair, and maintain end‑user workstations. Beyond workstation support, you’ll also manage network devices, VoIP systems, Active Directory accounts, and email administration, and support a variety of applications. Additionally, you’ll have opportunities to contribute to special projects, allowing you to research emerging technologies and tackle complex technical challenges.
Requirements
2‑year IT degree or equivalent experience; A+ Certification is a plus
Professional, strong work ethic
Desire to work in a fast‑paced environment with strong prioritization skills
Strong technical skills in hardware and software troubleshooting
Excellent customer service skills through verbal and written communication
Must be willing and able to sit at a desk or be on your feet and walk for the entire duration of shift
Requires the ability to lift 50+ lbs, with occasional kneeling, crouching, crawling, and climbing
Training
You will receive comprehensive training covering all aspects of the job related to Reynolds-based products, with a primary focus on desktop and server operating systems, network administration, and support for PCs, printers, and telephony, emphasizing hands‑on learning. Further training resources and opportunities are available for self‑motivated individuals.
Benefits
Medical, dental, vision, life insurance, and a health savings account
401(k) with up to 6% matching
Professional development and training
Promotion from within
Paid vacation and sick days
Eight paid holidays
Referral bonuses
Reynolds and Reynolds promotes a healthy lifestyle by providing a non‑smoking environment. Reynolds and Reynolds is an equal opportunity employer.
#J-18808-Ljbffr