Apartment Service Manager
Windsor Communities, Arlington, VA, United States
Service Manager | Windsor Arlington - Arlington, VA
For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award, achieving the top award for Overall Customer Service.
Compensation
Hourly: $32.14 - $40.17 per hour (based on experience, tenure, and location).
Annual Starting Base: $66,851 - $83,553.
Bonus: 10% annual bonus potential.
Total Annual Starting Compensation Potential: $73,536 - $91,908.
Key Responsibilities
General Maintenance : Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool, spa, and fountain areas.
Work Orders : Complete work orders efficiently and ensure they are closed out within 24 hours. Assign work orders as necessary to team members. System utilized is Yardi.
Unit Turnover : Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make‑ready process.
Emergency On‑Call Repairs : Respond to emergency maintenance requests and after‑hours calls in an on‑call rotation. Weekend work is required.
Preventive Maintenance : Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and prevent potential issues.
Safety and Compliance : Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using appropriate PPE.
Inventory Management : Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders, and process invoices.
Record Keeping : Maintain accurate records of maintenance activities, repairs, and daily mechanical rounds. Utilize computer, smartphone, and tablet.
Customer Service : Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers.
Team Collaboration : Work closely with the property management team to identify and resolve maintenance issues.
Supervisory Responsibilities
Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model.
Familiarity with budget monitoring and contract management.
Experience ordering supplies, creating purchase orders, and processing invoices.
Experience managing employees, scheduling and overseeing vendors, contractors, and suppliers.
Benefits
30% housing discount eligible at a Windsor Community.
10% annual bonus potential.
Annual PTO including 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi‑weekly, 6 weeks of paid parental leave after completing one year of employment, 10 paid holidays annually, and up to 3 floating days.
Bi‑annual regional sales, service, and performance awards.
Cellphone stipend of $40/month, annual shoe/accessory allowance, and tuition assistance.
Your Skills & Experience
Education : High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
Experience :
Minimum of 5 years of experience in apartment maintenance or a related field.
Minimum of 2 years in a supervisory/leadership role.
Familiarity with budget monitoring and contract management.
Experience ordering supplies, creating purchase orders, and processing invoices.
Experience managing, scheduling, and overseeing vendors, contractors, and suppliers.
Proficient in using hand and power tools.
Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
Excellent problem‑solving skills and attention to detail.
Ability to work independently and as part of a team.
Excellent communication and interpersonal skills.
Experience and ability using smart devices and property management software.
EPA Type II preferred or ability to become certified within 90 days of start date.
CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.
Physical Requirements
Ability to lift and carry up to 50 pounds.
Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
Comfortable working in various weather conditions and environments.
Windsor Property Management Company is an Equal Opportunity Employer.
The company participates in the federal government’s E‑Verify program, which confirms employment authorization of all newly hired employees.
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For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award, achieving the top award for Overall Customer Service.
Compensation
Hourly: $32.14 - $40.17 per hour (based on experience, tenure, and location).
Annual Starting Base: $66,851 - $83,553.
Bonus: 10% annual bonus potential.
Total Annual Starting Compensation Potential: $73,536 - $91,908.
Key Responsibilities
General Maintenance : Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool, spa, and fountain areas.
Work Orders : Complete work orders efficiently and ensure they are closed out within 24 hours. Assign work orders as necessary to team members. System utilized is Yardi.
Unit Turnover : Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make‑ready process.
Emergency On‑Call Repairs : Respond to emergency maintenance requests and after‑hours calls in an on‑call rotation. Weekend work is required.
Preventive Maintenance : Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and prevent potential issues.
Safety and Compliance : Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using appropriate PPE.
Inventory Management : Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders, and process invoices.
Record Keeping : Maintain accurate records of maintenance activities, repairs, and daily mechanical rounds. Utilize computer, smartphone, and tablet.
Customer Service : Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers.
Team Collaboration : Work closely with the property management team to identify and resolve maintenance issues.
Supervisory Responsibilities
Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model.
Familiarity with budget monitoring and contract management.
Experience ordering supplies, creating purchase orders, and processing invoices.
Experience managing employees, scheduling and overseeing vendors, contractors, and suppliers.
Benefits
30% housing discount eligible at a Windsor Community.
10% annual bonus potential.
Annual PTO including 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi‑weekly, 6 weeks of paid parental leave after completing one year of employment, 10 paid holidays annually, and up to 3 floating days.
Bi‑annual regional sales, service, and performance awards.
Cellphone stipend of $40/month, annual shoe/accessory allowance, and tuition assistance.
Your Skills & Experience
Education : High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
Experience :
Minimum of 5 years of experience in apartment maintenance or a related field.
Minimum of 2 years in a supervisory/leadership role.
Familiarity with budget monitoring and contract management.
Experience ordering supplies, creating purchase orders, and processing invoices.
Experience managing, scheduling, and overseeing vendors, contractors, and suppliers.
Proficient in using hand and power tools.
Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
Excellent problem‑solving skills and attention to detail.
Ability to work independently and as part of a team.
Excellent communication and interpersonal skills.
Experience and ability using smart devices and property management software.
EPA Type II preferred or ability to become certified within 90 days of start date.
CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.
Physical Requirements
Ability to lift and carry up to 50 pounds.
Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
Comfortable working in various weather conditions and environments.
Windsor Property Management Company is an Equal Opportunity Employer.
The company participates in the federal government’s E‑Verify program, which confirms employment authorization of all newly hired employees.
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