Front Office Manager
National Black MBA Association, Denver, CO, United States
Front Office Manager Responsibilities
The Front Office Manager is responsible for all duties of the front desk, bell, concierge, door/valet operation and ski valet in the winter, which includes staff training, inter‑department communications, payroll, staff scheduling, and all guest experience related inquiries. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office and Guest Services operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Responsible for short‑ and long‑term planning and the management of the hotel’s Front Office operations
Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Insure proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures
Knowledge of hotel services, local events and venues, and transportation options.
Salary
The starting salary for this position is $76,700. Actual pay will be commensurate with experience.
Applicants Eligibility
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt). Previous department head experience highly preferred.
Service oriented style with professional presentation skills.
Hotel/Hospitality degree an asset.
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
Clear concise written and verbal communication skills in English.
Must be proficient in Microsoft Word and Excel.
Must have excellent organizational, interpersonal and administrative skills.
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The Front Office Manager is responsible for all duties of the front desk, bell, concierge, door/valet operation and ski valet in the winter, which includes staff training, inter‑department communications, payroll, staff scheduling, and all guest experience related inquiries. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office and Guest Services operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Responsible for short‑ and long‑term planning and the management of the hotel’s Front Office operations
Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Insure proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures
Knowledge of hotel services, local events and venues, and transportation options.
Salary
The starting salary for this position is $76,700. Actual pay will be commensurate with experience.
Applicants Eligibility
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt). Previous department head experience highly preferred.
Service oriented style with professional presentation skills.
Hotel/Hospitality degree an asset.
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
Clear concise written and verbal communication skills in English.
Must be proficient in Microsoft Word and Excel.
Must have excellent organizational, interpersonal and administrative skills.
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