Client Operations Support Specialist
Allied Universal, Union City, CA, United States
Company Overview
Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part‑time work that fits your lifestyle‑ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement!
Allied Universal® is hiring a Client Operations Support Specialist. The Client Operational Support Specialist is responsible for providing account‑level back office support for recruiting, new hire onboarding functions, licensing, scheduling, and logistics support.
RESPONSIBILITIES
Logistics and Procurement
Assist with logistics including ordering, cleaning, and distribution of equipment and uniforms; maintain an accurate inventory count to prevent lost equipment, and transportation of deliverance of equipment; ensure equipment is properly tagged and logged for tracking
Employee Orientation
Schedule and conduct New Employee Orientation sessions; administer and track compliance of any state required license training utilizing WinTeam compliance and ABI skill codes; distribute and collect union cards (in applicable locations); ensure completion of post‑employment offer forms/activity (e.g., new hire onboarding paperwork); issue badges; instruction of basic pre‑assignment training lessons and ongoing training including compliance tracking, reporting, and filing
Recruiting
Work closely with Regional Recruitment Manager to evaluate hiring needs and ensure recruiting activities support for branch hiring needs; utilize iCIMS recruiting software to process new applicants; schedule and interview prospective employees; attend periodic relevant recruitment activities, such as job fairs, recruitment programs, etc. with Regional Recruiter on an as‑needed basis
Scheduling
Assist with building job orders into scheduling systems, ABI and WinTeam; schedule and confirm appropriate supervision and team members for each individual event; practice, promote, and ensure “Smart Scheduling” using ABI system
Ensure each position/event is scheduled with qualified and appropriately licensed personnel
Immediately communicate with the Branch Manager any concerns such as: shortages, failure to schedule, personnel concerns, etc.
Other Administrative Responsibilities
Coordinate with Payroll to ensure changes are completed properly; respond to questions as needed
Assist with various administrative duties as assigned by the Branch management team, Recruiting and Human Resources, or Regional Vice President
Coordinate with the Branch Manager the staffing needs for all upcoming events; utilizing work order forms for accuracy
QUALIFICATIONS (MUST HAVE)
High School diploma or equivalent
Minimum of one (1) year of administrative, human resources, employee onboarding, and/or classroom instructor experience
Prior work experience in a dynamic administrative environment
Work history must include:
Excellent organizational skills that include the ability to multi‑task and prioritize work
Strong consultative, analytical, and problem‑solving skills
Ability to communicate effectively with leadership
Outstanding oral and written communication skills
Able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities
Able to focus and multi‑task in an ever‑changing environment; successfully handle stressful situations in a calm and professional manner
Able to effectively manage multiple interactions with diverse personalities and engage them to perform at optimum levels
Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
PREFERRED QUALIFICATIONS (NICE TO HAVE)
Associate's degree or higher in Education, Business, Criminal Justice, Human Resources, Security Management, or a closely related field
Prior human resources, recruiting, scheduling or logistics experience in a service industry business
Work experience conducting applicant sourcing, interviewing job applicants, and conducting employee onboarding in a high volume setting
BENEFITS
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k) plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
#J-18808-Ljbffr
Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part‑time work that fits your lifestyle‑ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement!
Allied Universal® is hiring a Client Operations Support Specialist. The Client Operational Support Specialist is responsible for providing account‑level back office support for recruiting, new hire onboarding functions, licensing, scheduling, and logistics support.
RESPONSIBILITIES
Logistics and Procurement
Assist with logistics including ordering, cleaning, and distribution of equipment and uniforms; maintain an accurate inventory count to prevent lost equipment, and transportation of deliverance of equipment; ensure equipment is properly tagged and logged for tracking
Employee Orientation
Schedule and conduct New Employee Orientation sessions; administer and track compliance of any state required license training utilizing WinTeam compliance and ABI skill codes; distribute and collect union cards (in applicable locations); ensure completion of post‑employment offer forms/activity (e.g., new hire onboarding paperwork); issue badges; instruction of basic pre‑assignment training lessons and ongoing training including compliance tracking, reporting, and filing
Recruiting
Work closely with Regional Recruitment Manager to evaluate hiring needs and ensure recruiting activities support for branch hiring needs; utilize iCIMS recruiting software to process new applicants; schedule and interview prospective employees; attend periodic relevant recruitment activities, such as job fairs, recruitment programs, etc. with Regional Recruiter on an as‑needed basis
Scheduling
Assist with building job orders into scheduling systems, ABI and WinTeam; schedule and confirm appropriate supervision and team members for each individual event; practice, promote, and ensure “Smart Scheduling” using ABI system
Ensure each position/event is scheduled with qualified and appropriately licensed personnel
Immediately communicate with the Branch Manager any concerns such as: shortages, failure to schedule, personnel concerns, etc.
Other Administrative Responsibilities
Coordinate with Payroll to ensure changes are completed properly; respond to questions as needed
Assist with various administrative duties as assigned by the Branch management team, Recruiting and Human Resources, or Regional Vice President
Coordinate with the Branch Manager the staffing needs for all upcoming events; utilizing work order forms for accuracy
QUALIFICATIONS (MUST HAVE)
High School diploma or equivalent
Minimum of one (1) year of administrative, human resources, employee onboarding, and/or classroom instructor experience
Prior work experience in a dynamic administrative environment
Work history must include:
Excellent organizational skills that include the ability to multi‑task and prioritize work
Strong consultative, analytical, and problem‑solving skills
Ability to communicate effectively with leadership
Outstanding oral and written communication skills
Able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities
Able to focus and multi‑task in an ever‑changing environment; successfully handle stressful situations in a calm and professional manner
Able to effectively manage multiple interactions with diverse personalities and engage them to perform at optimum levels
Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
PREFERRED QUALIFICATIONS (NICE TO HAVE)
Associate's degree or higher in Education, Business, Criminal Justice, Human Resources, Security Management, or a closely related field
Prior human resources, recruiting, scheduling or logistics experience in a service industry business
Work experience conducting applicant sourcing, interviewing job applicants, and conducting employee onboarding in a high volume setting
BENEFITS
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k) plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
#J-18808-Ljbffr