Business Application Specialist II
City of Virginia Beach, Virginia Beach, VA, United States
Requisition ID:
48893
Work Location:
Convention & Visitors Bureau - Towne Bank Building, 22nd Street
Pay Range:
A.13, $65,998.40 - $102,297.52
Starting Salary:
Depending upon Qualifications
Work Schedule:
Mon - Fri 8:00 am - 5:00 pm and as needed for special projects
Part Time Hours/Wk:
Job Open Date:
Application Deadline:
4/28/26
Job Duties:
Virginia Beach is a diverse, vibrant, appealing community with a dynamic year-round tourism economy that serves the needs of local residents and visitors alike. The Virginia Beach Convention & Visitor's Bureau develops and promotes Virginia Beach as a first-class, year-round destination that contributes to the quality of life and a diverse local economy. The Administrative Office serves and supports staff at all levels of the organization in their efforts to develop and promote Virginia Beach as a first-class, year-round travel destination and acts as stewards of city and departmental resources.
A successful candidate for the Business Applicant Specialist II position will have excellent oral and written communication skills, be proficient in the use of MS office and CRM database systems such as Simpleview, Momentus/Ungerboeck Systems International (EBMS), or similar CRM systems, as well as experience using various reporting applications and Dashboards.
• Manage Simpleview CRM Databases (one of the department's CRM databases), including dashboards, customizations, upgrades, reporting, permissions/access, and troubleshooting; work independently and/or in conjunction with department staff and vendors, as appropriate.
• Execute Simpleview database strategies
• Track trends and improve sales processes relative to the Simpleview database
• Develop and deliver ongoing training calendar, specifically for Simpleview
• Oversight of business, operational and security applications; work independently and/or in coordination with other staff, vendors, and/or ComIT, as appropriate
• Participate in departmental strategic IT planning
• Evaluate business processes for optimization, leveraging CRMs and other technology
• Evaluate new technology requests/initiatives; compile research and allow for decision-making from a departmental perspective
• Procurement of departmental technology goods and services
• Assist with departmental technology budget
• Manage departmental technology inventory, including 30+ iPad and cellular phone devices (not supported by CityIT)
• Manage departmental computer replacement
• Serve as departmental liaison to City Information Technology
• Establish and enforce departmental IT processes and guidelines
• Supervise the departments' Business Application Specialist I, including scheduling, performance, and discipline, as required (includes oversight of multiple Convention Center applications for the Business, Event/Sales and Operations teams, particularly the Momentus CRM)
• Assist CVB users with technology strategies including project management and training for CRM systems
• Maximize investment of CRM systems and affect long-term database integrity
As a City employee, you will enjoy a generous benefits package that includes paid time off, paid holidays, health, dental and vision insurance options, a wellness program, retirement, tuition reimbursement and more.
Official City Job Description:
https://virginia-beach-departments-docs.s3.amazonaws.com/city/job-descriptions-pay-plans/Business-Application-Specialist-II-01828.pdf
Working Conditions:
https://workingcondition-summary-prod.s3.amazonaws.com/B.006011.8.pdf
Minimum Requirements:
MINIMUMS: Any combination of education (above high school), training, and/or experience equivalent to six (6) years in a field related to automated business operations in a network or server-based environment for the agency where the IT services are being used, utilizing the required knowledge, skills, and abilities. SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Additional Requirements:
DMV Transcript: Required
CDL: Not Required
DOT History: Not Required
CPS Check: Not Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Not Required
Attachments Required: None
Preferences:
• Strong customer service, project management and organization/coordination skills and experience
• Excellent oral and written communication skills
• Experience managing technology for an organization
• Microcomputer proficiency with MS Office and CRM database systems such as Simpleview, Momentus (Ungerboeck/EBMS), or similar CRM systems
• CRM Certification and/or experience managing a CRM system or similar database
• Proven training skills and experience
• Experience creating and developing reporting practices; experience supporting technology in the hospitality industry (or experience within the hospitality industry in general)
• Supervisory experience
Special Instructions:
• The application is the primary document used to screen for qualifications and years of experience; resumes and cover letters are not reviewed at this time. Please include entire job history on the application.
• This position is Alpha I and is required to work in excess of the normally scheduled days/hours during inclement weather (hurricanes/snow) and/or in response to short-term department needs, regardless of the City's operational status
Please complete the application in its entirety and include your resume if required by the posting.
Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you provide on your application and/or resume; or otherwise demonstrated during the hiring process.
You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.
V
RS Contribution:
All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.
Drug Free Workplace:
The City of Virginia Beach maintains a drug free workplace.
48893
Work Location:
Convention & Visitors Bureau - Towne Bank Building, 22nd Street
Pay Range:
A.13, $65,998.40 - $102,297.52
Starting Salary:
Depending upon Qualifications
Work Schedule:
Mon - Fri 8:00 am - 5:00 pm and as needed for special projects
Part Time Hours/Wk:
Job Open Date:
Application Deadline:
4/28/26
Job Duties:
Virginia Beach is a diverse, vibrant, appealing community with a dynamic year-round tourism economy that serves the needs of local residents and visitors alike. The Virginia Beach Convention & Visitor's Bureau develops and promotes Virginia Beach as a first-class, year-round destination that contributes to the quality of life and a diverse local economy. The Administrative Office serves and supports staff at all levels of the organization in their efforts to develop and promote Virginia Beach as a first-class, year-round travel destination and acts as stewards of city and departmental resources.
A successful candidate for the Business Applicant Specialist II position will have excellent oral and written communication skills, be proficient in the use of MS office and CRM database systems such as Simpleview, Momentus/Ungerboeck Systems International (EBMS), or similar CRM systems, as well as experience using various reporting applications and Dashboards.
• Manage Simpleview CRM Databases (one of the department's CRM databases), including dashboards, customizations, upgrades, reporting, permissions/access, and troubleshooting; work independently and/or in conjunction with department staff and vendors, as appropriate.
• Execute Simpleview database strategies
• Track trends and improve sales processes relative to the Simpleview database
• Develop and deliver ongoing training calendar, specifically for Simpleview
• Oversight of business, operational and security applications; work independently and/or in coordination with other staff, vendors, and/or ComIT, as appropriate
• Participate in departmental strategic IT planning
• Evaluate business processes for optimization, leveraging CRMs and other technology
• Evaluate new technology requests/initiatives; compile research and allow for decision-making from a departmental perspective
• Procurement of departmental technology goods and services
• Assist with departmental technology budget
• Manage departmental technology inventory, including 30+ iPad and cellular phone devices (not supported by CityIT)
• Manage departmental computer replacement
• Serve as departmental liaison to City Information Technology
• Establish and enforce departmental IT processes and guidelines
• Supervise the departments' Business Application Specialist I, including scheduling, performance, and discipline, as required (includes oversight of multiple Convention Center applications for the Business, Event/Sales and Operations teams, particularly the Momentus CRM)
• Assist CVB users with technology strategies including project management and training for CRM systems
• Maximize investment of CRM systems and affect long-term database integrity
As a City employee, you will enjoy a generous benefits package that includes paid time off, paid holidays, health, dental and vision insurance options, a wellness program, retirement, tuition reimbursement and more.
Official City Job Description:
https://virginia-beach-departments-docs.s3.amazonaws.com/city/job-descriptions-pay-plans/Business-Application-Specialist-II-01828.pdf
Working Conditions:
https://workingcondition-summary-prod.s3.amazonaws.com/B.006011.8.pdf
Minimum Requirements:
MINIMUMS: Any combination of education (above high school), training, and/or experience equivalent to six (6) years in a field related to automated business operations in a network or server-based environment for the agency where the IT services are being used, utilizing the required knowledge, skills, and abilities. SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Additional Requirements:
DMV Transcript: Required
CDL: Not Required
DOT History: Not Required
CPS Check: Not Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Not Required
Attachments Required: None
Preferences:
• Strong customer service, project management and organization/coordination skills and experience
• Excellent oral and written communication skills
• Experience managing technology for an organization
• Microcomputer proficiency with MS Office and CRM database systems such as Simpleview, Momentus (Ungerboeck/EBMS), or similar CRM systems
• CRM Certification and/or experience managing a CRM system or similar database
• Proven training skills and experience
• Experience creating and developing reporting practices; experience supporting technology in the hospitality industry (or experience within the hospitality industry in general)
• Supervisory experience
Special Instructions:
• The application is the primary document used to screen for qualifications and years of experience; resumes and cover letters are not reviewed at this time. Please include entire job history on the application.
• This position is Alpha I and is required to work in excess of the normally scheduled days/hours during inclement weather (hurricanes/snow) and/or in response to short-term department needs, regardless of the City's operational status
Please complete the application in its entirety and include your resume if required by the posting.
Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you provide on your application and/or resume; or otherwise demonstrated during the hiring process.
You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.
V
RS Contribution:
All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.
Drug Free Workplace:
The City of Virginia Beach maintains a drug free workplace.