Geek Squad Agent (Retail Store)

What you’ll do

Provide positive, timely service to customers during the check‑in and checkout process

Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps

Help customers set up new devices and provide advice on whether to repair or replace old devices

Monitor service queues and provide accurate status updates to customers

Maintain knowledge and skillsets through certified training courses

Clearly communicate and partner with fellow agents

3 months of experience working in retail or customer service

Ability to work a flexible schedule, including holidays, nights and weekends

Preferred qualifications

Passion for technology and desire to solve problems

Ability to adapt and learn new skills in a fast‑paced industry

Benefits

Competitive pay – $15 - $17.88 per hour

Financial savings and retirement resources

Support for your physical and mental well‑being

Best Buy is an equal opportunity employer.

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