Hosted Ops, Esri Platform Engineer
3-GIS, New York, NY, United States
Summary/Objective:
The AWS / Esri Platform Architect is responsible for the design, deployment, and operational oversight of the organization's hosted geospatial platform running within AWS. This role is both operational and strategic, contributing directly to technical decisions regarding the architecture, performance, and reliability of the platform.
This individual will serve as a subject matter expert in the Esri ecosystem in a cloud infrastructure, guiding architectural decisions related to ArcGIS Enterprise deployments, map service hosting, licensing infrastructure, and supporting spatial database environments. The role will work closely with peers, product teams, Implementation, and customer support teams to ensure the platform operates reliably and scales effectively to meet customer needs.
Essential Functions:
Design, implement, and maintain AWS infrastructure supporting the hosted platform
Provide technical leadership and guidance on the architecture and operation of the Esri ecosystem within AWS
Manage and maintain ArcGIS Enterprise environments including ArcGIS Server, Portal for ArcGIS, and supporting components
Oversee deployment and performance of map services, feature services, and geospatial web services
Manage ArcGIS licensing infrastructure and ensure licensing compliance across hosted environments
Participate in architectural planning and technical decision-making for improvements to the hosted platform
Evaluate infrastructure performance and recommend improvements to platform scalability and reliability
Assist in the deployment and maintenance of spatial databases including PostgreSQL/PostGIS environments where applicable
Participate in hosted operations incident handling, troubleshooting platform issues through log analysis and system diagnostics
Work cross functionally with engineering, support, and product teams to ensure successful deployments, upgrades, and maintenance of customer environments
Review platform performance against contracted SLA targets and assist in maintaining service reliability
Assist in documentation of hosted platform policies, operational procedures, and deployment standards
Maintain and improve the hosted deployment pipeline and infrastructure automation processes
Translate complex technical topics into clear communication for internal teams and stakeholders
Other related duties as assigned
Requirements:
Bachelor's Degree in Computer Science, GIS, Information Systems, or related field
Strong experience with AWS cloud services including EC2, RDS, FSx, S3, Route 53, etc.
Experience deploying and managing ArcGIS Enterprise environments including ArcGIS Server and Portal for ArcGIS
Familiarity with ArcGIS Pro and ArcGIS Desktop workflows
Understanding of geospatial service architecture including map services and feature services
Experience administering Windows Server environments
Understanding of web application architecture and web request flow
Experience troubleshooting through log analysis and system diagnostics
Experience managing or supporting Esri Based hosted SaaS platforms
Ability to contribute to architectural decision-making for cloud-hosted systems
Ability to interface with customers and internal stakeholders regarding technical platform issues
Code development and CICD best practices
Preferred Skills:
Experience administering PostgreSQL or other spatial databases
Python scripting including arcpy
Windows PowerShell scripting
AWS certification (Solutions Architect Associate or Professional)
Experience managing large-scale hosted geospatial platforms
Familiarity with telecom or utility GIS systems
Experience with containerization or deployment automation tools
This is a remote work from home position
The AWS / Esri Platform Architect is responsible for the design, deployment, and operational oversight of the organization's hosted geospatial platform running within AWS. This role is both operational and strategic, contributing directly to technical decisions regarding the architecture, performance, and reliability of the platform.
This individual will serve as a subject matter expert in the Esri ecosystem in a cloud infrastructure, guiding architectural decisions related to ArcGIS Enterprise deployments, map service hosting, licensing infrastructure, and supporting spatial database environments. The role will work closely with peers, product teams, Implementation, and customer support teams to ensure the platform operates reliably and scales effectively to meet customer needs.
Essential Functions:
Design, implement, and maintain AWS infrastructure supporting the hosted platform
Provide technical leadership and guidance on the architecture and operation of the Esri ecosystem within AWS
Manage and maintain ArcGIS Enterprise environments including ArcGIS Server, Portal for ArcGIS, and supporting components
Oversee deployment and performance of map services, feature services, and geospatial web services
Manage ArcGIS licensing infrastructure and ensure licensing compliance across hosted environments
Participate in architectural planning and technical decision-making for improvements to the hosted platform
Evaluate infrastructure performance and recommend improvements to platform scalability and reliability
Assist in the deployment and maintenance of spatial databases including PostgreSQL/PostGIS environments where applicable
Participate in hosted operations incident handling, troubleshooting platform issues through log analysis and system diagnostics
Work cross functionally with engineering, support, and product teams to ensure successful deployments, upgrades, and maintenance of customer environments
Review platform performance against contracted SLA targets and assist in maintaining service reliability
Assist in documentation of hosted platform policies, operational procedures, and deployment standards
Maintain and improve the hosted deployment pipeline and infrastructure automation processes
Translate complex technical topics into clear communication for internal teams and stakeholders
Other related duties as assigned
Requirements:
Bachelor's Degree in Computer Science, GIS, Information Systems, or related field
Strong experience with AWS cloud services including EC2, RDS, FSx, S3, Route 53, etc.
Experience deploying and managing ArcGIS Enterprise environments including ArcGIS Server and Portal for ArcGIS
Familiarity with ArcGIS Pro and ArcGIS Desktop workflows
Understanding of geospatial service architecture including map services and feature services
Experience administering Windows Server environments
Understanding of web application architecture and web request flow
Experience troubleshooting through log analysis and system diagnostics
Experience managing or supporting Esri Based hosted SaaS platforms
Ability to contribute to architectural decision-making for cloud-hosted systems
Ability to interface with customers and internal stakeholders regarding technical platform issues
Code development and CICD best practices
Preferred Skills:
Experience administering PostgreSQL or other spatial databases
Python scripting including arcpy
Windows PowerShell scripting
AWS certification (Solutions Architect Associate or Professional)
Experience managing large-scale hosted geospatial platforms
Familiarity with telecom or utility GIS systems
Experience with containerization or deployment automation tools
This is a remote work from home position